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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Matthew Leone
Oct 21,2023, 1:23 PM EDT
I always receive a prompt and clear and complete response every time I ask a question, no matter how simple or complicated it might be. Everyone always seems happy to help, and I'm happy to receive their help. Sharon R. Is especially knowledgeable. :)
I'm not trying to be an ahole,ya'll could speed up picking of orders and delivering time is crazy slow
Hi Dan, thank you for your feedback, we truly appreciate it. ~Tiffany
My purchase was flagged due to potential fraud. Customer service reached out quickly and fixed the issue.
Allott, Thank you so much for the review. We appreciate it. ~Tiffany
I called as well as emailed and received no answer initially and then little support.
Hi Jacob. Thanks so much for your feedback and honest review. ~Tiffany
Lisa was very helpful with my questions and answered them all.
Hi Larry! Lisa is a great asset to the team! Happy she asset you! ~Tiffany
Blade HQ has a great selection of blades extremely affordable pricing. My one experience with customer service was outstanding not to mention the rewards program that doesn't hurt a bit. Thank you.
Hello Greg! Thank you so much for taking the time to review us. We appreciate it. ~Tiffany
After submitting my concern it was addressed and resolved in a very timely manner.
Hi John, Thank you for reviewing us. Happy to hear your issue was resolved. ~Tiffany
The response from customer service was quick and helpful.
Hello! We appreciate the review you gave us. Thank you. ~Tiffany
Needed to know if request could be done, and she went above board to get it done
Thank you so much for leaving us a review, Bruce! ~Tiffany
I miss entered my information so I needed to cancel my order.
Called into Hanna? She was extremely helpful and pleasant. You guys are awesome. 10/10
Hi Neil! Hannah is really great at her job! I will be sure to share this with her. Glad you took care of you! Thanks for leaving us a review. ~Tiffany
Slight delay in crediting back cancelled order, handled immediately upon inquiry. Even a $25 gift card to the store for my inconvenience. Great Service ALWAYS
Hello Arturo! Thanks so very much for leaving us a review! ~Tiffany
Best & Most accurate description I could give is:
F-ing AMAZING!
(PLEASE EXCUSE LANGUAGE) but this place is AMAZING! #1 Custy Service
#1 quality #1 value
Hi Daniel, WOW! Thanks so much for the awesome review! We appreciate it! ~Tiffany
The knives are EXCELLENT there prices are EXCELLENTand the customer service at GRINDWORX is second too NONE! They Value and Appreciate US (the customer) Mrs.Alyssa and her team are EXCELLENT!
I always get great customer support at Blade HQ. I get friendly answers quickly.
I inquired about a credit card issue, but it was not a problem on Bladehq's part, but on the credit card company's AI. It was resolved immediately, so it is OK. By the way, shipping to Japan used to be OK, but it has somehow become NG. It's inconvenient and I hope it will be improved. Japan can import except for automatic and double edge.
Hello Tomoyuki, thank's so much for leaving us a review. We appreciate it. ~Tiffany
Allowed me too cancel my order when I made a mistake on the item I picked out.
Hello Gerald, glad you were able to cancel your order. Thank you for leaving us a review! We appreciate it. ~Tiffany
I accidentally gave the wrong card info, but customer service contacting me promptly and we were able to resolve the issue, even over the weekend! Excellent customer service, thank you very much, especially Sharon R.
Hi James, Sharon is awesome! So happy she was able to get your payment updated for you! Thanks for taking the time to review us. ~Tiffany
Excellent! Very helpful and Curtis. Got the information I needed. And another problem takin care of.
Happy to hear you were assisted, Brian. Thank you for the review! ~Tiffany
BladeHQ is always excellent to deal with. Best return policy/process in the business, period. Thank you all.
Hi Mark. Thank you so much for taking the time to leave us a review! ~Tiffany
My question was answered right away very knowledgeable without. Y order number but not happy it still has not shipped your always great at customer service just the shipping this time is very important I don't spend a lot but I always spend it with blade hq never use anyone else
Hi Steve, thank you so much for your honest feedback and for leaving us a review. So sorry for the delayed shipping time. ~Tiffany
$650 in purchases go to SMKW. Blade HQ doesn't honor any form of price matching. (bad business).
Cold Steel Lucky at 59.99 at SMKW. 72.99 at BHQ. My order to SMKW is 4 X Cold Steel Lucky, 1 X Buck 110 Auto Elite, 1 x Kershaw Livewire.
Hi TJ, Thanks for your honest feedback. Will you please email the site you want to price match and the item numbers? I am happy to look into this for you. Please email me at info@bladehq.com and put attn Tiffany in the subject line. I hope to hear from you. ~Tiffny
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review, Matthew. We appreciate your support. ~Tiffany