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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
My question was answered right away very knowledgeable without. Y order number but not happy it still has not shipped your always great at customer service just the shipping this time is very important I don't spend a lot but I always spend it with blade hq never use anyone else
$650 in purchases go to SMKW. Blade HQ doesn't honor any form of price matching. (bad business).
Cold Steel Lucky at 59.99 at SMKW. 72.99 at BHQ. My order to SMKW is 4 X Cold Steel Lucky, 1 X Buck 110 Auto Elite, 1 x Kershaw Livewire.
Hi TJ, Thanks for your honest feedback. Will you please email the site you want to price match and the item numbers? I am happy to look into this for you. Please email me at info@bladehq.com and put attn Tiffany in the subject line. I hope to hear from you. ~Tiffny
My knife was ordered with expedited shipping and delivered quickly. It is a fantastic knife! I'm loving the Magnacut.
This was my first purchase with Blade HQ. The online purchase was seamless however I did not sign up for Blade Club until after I purchased. It took a couple of emails and telephone calls to get my Club balance resolved; customer service provided excellent results in the end providing excellent service recovery. My only criticism is a single email or telephone call should have fixed the problem with my club points balance and the amount spent on the purchase.
Hi Kevin, Thank you for the feedback and leaving us a review. I am sorry it took a few calls and emails to get the issue resolved. ~Tiffany
Took about a week to ship out which was a little disappointing but all of the customer service reps where very nice and helpful
Hi Joshua, I am so sorry about the shipping delay! We appreciate you leaving us a review. ~Tiffany
Bought an expensive knife that got stuck in customs and BladeHQ is refusing to contact USPS in order to have it released.
They also said that they are not able to offer a refund or a replacement (I didn't even ask for it, I just asked them to contact USPS and they are refusing).
Hi Rodrigo, I am so sorry to hear about that. Sadly we do not get involved with customs issues. I am very sorry. Can you please email me your order number at info@bladehq.com and put attn Tiffany in the subject line? ~Tiffany
Very Good. I have had a very good experience with this company. They have helped me with all of my issues. And have fulfilled me and all of my requests. Love this company.
Hi Andrew, thank you for taking the time to leave us a review! ~Tiffany
The team had an issue with their system for shopping which hung up an order for a few days, but were very helpful and flexible in solving that problem with virtually no negative impact on my end aside from the delay in shipping the order out.
Hi Colton, thank you for taking the time to leave us a review. We appreciate it. ~Tiffany
I assumed that i wouldn't get help because it was a cheap product but i received a refund for my broken knife
Hi Skyler, thank you for leaving us a review. ~Tiffany
Quickly answered my questions! I've always had great service with BladeHQ.
Hi carl, thank you so much for reviewing us. ~Tiffany
I've done business with blade HQ for a long time never ever had issues. Unfortunately my last 2 shipments have been extremely slow in processing and shipping even with expedited shipping I've had to call and physically ask to get my shipments shipped. I hope this issues get fixed.
I ordered my first ever knife and being a little "old fashioned" and not very confident with online purchases I emailed and called a couple days after I placed my order just to be sure all was well. My call was answered immediately and not only did the young man do a wonderful job of checking on everything he also upgraded me to free shipping!... Will definitely be doing business with them again as well as recommending to all my people!
Thanks so much for the review, Jimi. We appreciate it. ~Tiffany
Faster shipping and USPS is not reliable. If you're knew USPS was shipping uses I would have not placed the order. Your order processing is very slow.
You're better off opening an Amazon store and letting them hold your inventory. They are the gold standard that everybody is going to judge against
Thanks for the feedback and review, CA. ~Tiffany
Keep getting the spin and apparently now I have been blocked from the Grindworx Facebook page as well. And I didn't even post anything other than asking about my order since I couldn't get a response through any other means. This entire order has been nothing short of a complete $#*! show. Never again. I'm hoping at this point that I one day just get what I paid for.
As far as blocking me on Facebook, that's just childish. But I'll most certainly use social media to get the word out on how this company handled everything.
I am so sorry to hear about that! Please email your order number to info@bladehq.com and put attn Tiffany in the subject line. ~Tiffany
Great communication great customer service I had a little issue so emailed them got a quick response and they took care of the issue in fast timely manner
Thanks for the review! We appreciate it. ~Tiffany
Great Help and friendly service that got the order fixed.
Thank you for leaving us a review, Doug! ~Tiffany
Ordered items on sale. Sale items were cancelled and others shipped. Refused to provide a raincheck for the cancelled items. Be careful these sales could be bait & switch. I was provided a $10 gift card the cancelled items were a savings of approximately $100. Look before you leap.
Thank you for leaving us your honest review. ~Tiffany
I sent an email message to Blade HQ customer service just this morning re: returning a knife. Lisa returned my message quickly and was extremely helpful with this process. I appreciate the great service, Lisa!
Hi Tim, thanks so much for taking the time to leave us a review! ~Tiffany
Never received any communication about a knife I purchased on 10-2-23 only to call on 10-9-23 and be told we don't have the inventory! Now I have wait for my money to refunded! Bad…. Very BAD service! I will never trust my money with Blade HQ again!
Hi Thurman, I am so sorry to hear about about that! We are working through inventory issues. Thank you for leaving us your honest review. ~Tiffany
Sent them a query about my order, they got right back with me an answer. Everything seems good
Happy to hear you had a prompt response, Michael. We appreciate it. ~Tiffany
Ordered the referenced knife and added another item to get over the free shipping threshold. Received only the small item with no response from 2 emails to customer service. After sending another email today I was informed my knife was now out of stock and they would refund my money. I asked if I could return the other item and no one responded. I just wanted the knife I ordered. This was my first…and last order from Blade HQ. I will stick with SMKW and knifeworks.com, people I've grown to trust, in the future.
I am sorry to hear you did not have a good experience with us, James. Thank you for the feedback. ~Tiffany
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steve, thank you so much for your honest feedback and for leaving us a review. So sorry for the delayed shipping time. ~Tiffany