From the business
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Sent them a query about my order, they got right back with me an answer. Everything seems good
Ordered the referenced knife and added another item to get over the free shipping threshold. Received only the small item with no response from 2 emails to customer service. After sending another email today I was informed my knife was now out of stock and they would refund my money. I asked if I could return the other item and no one responded. I just wanted the knife I ordered. This was my first…and last order from Blade HQ. I will stick with SMKW and knifeworks.com, people I've grown to trust, in the future.
I am sorry to hear you did not have a good experience with us, James. Thank you for the feedback. ~Tiffany
Had a slight issue with payment on a pre-order that was resolved instantly by Wendy! I also received my Civivi Clavi today, which blew my expectations away. What a great design.
Thank you, Eric. We appreciate you taking the time to review us. ~Tiffany
Great Customer Service. Easy to contact. They responded to me the next day and was able to help me out on my request.
Hi Jacob, thank you so much for taking the time to leave us a review! ~Tiffany
Lisa was very helpful. However, BHQ decided not to match prices. I will save $13 with the least favorite company (Amazon).
Hi Fred, thank you so much for the review. I am happy you had a good experience with Lisa! Sorry we couldn't price match. ~Tiffany
Great customer service and amazing response time. Very helpful and helped me with everything.
Hi Manuel, thanks for your honest feedback and review. ~Tiffany
Terrible, the order a place was canceled by third party fraud. No reason given. Strongly recommend going to Recon one or Eknives. Large box distributors just don't care. No call or anything recieved
Hello Chris, Thank you for your feedback. ~Tiffany
While they wouldn't accept return, they did give me good credit back for malfunctioning blade. Would use them again.
HI Shawn. Yea, that policy is in place for the safety of staff and customers. I am so sorry. But, happy to hear you were taken care of. ~Tiffany
I was sent customer service emails implying that my problem was fixed and my Oder was packed and shipping out and that there was a confirmation email witch there is not also it's past 2-5 day shipping period I payed for I'd like to know if I will be refunded for the shipping
Hello Horace, I am so sorry to hear about that. Will you please email me your order number to info@bladehq.com and put in ATTEN Tiffany in the subject line so I can look into this issue? ~Tiffany
I emailed a question about my order and they were quick to respond back also very polite. Keep up the good work
Thank you for taking the time to leave us a review. ~Tiffany
I emailed the customer support about cancelling an order. Hannah read my message and immediately provides the result that is expected. Thank you Hannah!
Hi Joesph, thank you so much for the honest review. Hannah is amazing and we will share this with her. ~Tiffany
Don't agree, but it is what it is...gonna find another knife... somewhere, I mean somebody wants my,$$
Hello Mark, thanks for your honest review. ~Tiffany
He was very helpful and expedited my order and upgraded my shipping so I get it in a timely manner I was very happy with his solutions
Hi John, so glad to hear you were assisted to your likely. Thank you for the reveiw~ Tiffany
I place my order and approximately two weeks went by and I hadn't received it. I contacted Blade HQ and got a prompt response with the tracking number. Very courteous and prompt response to my inquiry. As the title says outstanding.
Regards,
A. Zupka
Hi Adam, That's awesome! So happy to hear you were taken care of quicky! Thanks for the review. ~Tiffany
Took a good bit of back and forth but my issue was handled.
Hi Dean, so happy you were taken care of. Sorry for the back and forth. ~Tiffany
I purchased some knives for my birthday, but had forgotten to sign up for the points rewards system. I emailed support asking if they could please retroactively credit me the points for my purchase as well as my birthday points even though it was 2 days late. Alyssa from support responded to my email the same day, gave me all the points I requested, and wished me a happy belated birthday. I am extremely pleased with the speed, quality, and personal touch that the BHQ support team provided me. Very excited to do more business with them!
Hi Kerris, so happy to hear Alyssa took care of your points. Thank you so much for the review. ~Tiffany
Easy quick and enjoyable. BLade HQ has always been this way. Thanks
Thanks so much for the Wunnerful ;) review, Robert. ~Tiffany
Lisa Q. Went above and beyond for me explaining everything I needed to know to place my order. I love the customer service and I feel like I am actually cared for which is such an amazing feeling.
Hi Emerson, Lisa is wonderful! So happy to hear she took care of you and you're happy. Thank you for the review. We will share this with her. ~Tiffany
Lisa, the BladeHQ representative answered my email inquiry promptly, with assured knowledge, and with meaningful information. I feel confident that BladeHQ's priority with its Customers is sincere and ingrained in their business model.
Hi Matthew, our priority is with our customers for sure! Lisa is amazing at her job, glad she assisted you. Thank you for the review. ~Tiffany
I screwed up when ordering and had to cancel the order. Then reorder. In my mistake, it caused an issue. But Blade HQ responded very cery fast and explained what was going on with great accuracy. Awesome service. Highly recommend.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Happy to hear you had a prompt response, Michael. We appreciate it. ~Tiffany