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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Received a defective item. Customer support sent over a store credit to have it replaced
I had a delay in shipping time for my first Benchmade so i was a bit sad. Really excited for the knofe, a claymore (Love it). Anyways I reached out and was given back the cost of the expedited shipping. I really appreciate feeling heard and seeing positive outcomes
Hello Eddie! Thanks for leaving us a review! I am sorry there was a delay in your shipping, but happy to hear that we were able to provide a positive outcome for you!
~Lisa
I checked out other knife sites and BladeHQ is the best. The prices are lower or equal to other sites, they have a huge variety of knives to choose from, fast delivery and their videos are enjoyable to watch and informative too! Also, Kim in customer service is professional, answers my questions and is a pleasure to deal with. I highly recommend using BladeHQ. For all of your knives and accessories.
Hello Raymond! Thanks for the great review and recommendation! Happy to hear that you had a pleasurable experience with Kim! She is an asset to our customer service team!
~Lisa
I was treated with respect, and my issues were handled professionally
Hi Steven! Thanks for the review! Happy to hear that your customer service experience was respectful and professional.
~Lisa
Bladehq answered my question quickly and straight to the point! I will continue to purchase from Bladehq!
Hey James! Thanks for taking time to leave a review and for being a loyal Blade HQ customer!
~Lisa
My second time ordering from Blade HQ. Again, I'm surprised with the attention to detail and the quality products they carry. Next time I get an itch for a new blade, I'll be returning to Blade HQ.
Hey James! Thanks for the review! Happy to hear that you are pleased with our products!
~Lisa
Customer service was extremely helpful in solving my issue. Would not hesitate to do business always.
Hi Richard! Thanks for leaving a review! Glad to hear our customer service was helpful and resolved your issue.
~Lisa
Blade HQ has the knives I am looking for, and pricing that is always fair. On top of that, when ever I have had a a customer service need, they are prompt and helpful. It's all about peace of mind for me. I know that the product I am getting is top quality and I don't have to spend a bunch of time shopping all over the place. Sooo easy!
Hello Greg! Thanks for the great review and being a loyal customer! We appreciate it!
~Lisa
Customer service was prompt in addressing my question and handled it appropriately.
Hello Tony! Thanks for leaving a review! Glad to hear you received prompt service and it was handled appropriately.
~Lisa
Thank you for the quick response and solution. I greatly appreciate not having To jump through hoops and thank you for standing behind the products you sell. I will continue to be a customer.
Hi Gary! Thanks for the review and for being a loyal Blade HQ customer!
~Lisa
I had a preorder for a knife from months ago. I finally was charged the remainder and sent a shipping notice. That was over two weeks ago and I have not received the item as it seems stuck in shipping. I notified BladeHQ to inquire with the shipper. BladeHQ responded telling me that it is a preorder and that I will be charged and the item will ship once it's in stock. Apparently they didn't even look at my order. Do better BladeHQ.
Hi Joseph! Thank you for your feedback! I will be happy to look into this if you will send in an email with ATTN LISA in the subject line.
~Lisa
Ordered two blades two days ago- damn near at my door already! Full stars on that!
Credit card info was skimmed/picked/somehow leaked however which has created an issue of trust in the site security processes.
Bladehq is the only purchase since Nov 2023 with this particular card, and now there are numerous fraudulent charges and attempts.
Very frustrating.
I ordered a knife and the transaction went smooth as you'd expect but I received the wrong item by mistake (though with the correct engraving I requested). When I reached out to customer service to provide photos of what I received and explain the situation they gave me a full refund of my order and told me to just keep the item since it was engraved. This is how customer service should be done. I'm about to re-order through them now and will certainly be a repeat customer in the future.
Hi Andy! Thanks for the review and being a loyal customer! We appreciate that!
~Lisa
My order was delayed without any notice. I called to inquire and the nice lady found my order and had it shipped right away. No other problems were encountered...
Hi Jesse! Thanks for taking time to leave a review! Happy to hear our customer service resolved your issue with your order.
~Lisa
Called to check on my order,, nice young lady took care of me. Said order will be on the way... did not get my free trip to hawaii..
I had not done enough research on some knives and ordered them anyway from BladeHQ. Once I got the knives they weren't what I expected. I reached out to customer service and without any questions set a return label. Kim was amazing in helping me knowing I was the one that screwed up! Love these guys and will be doing more future business.
Hey Michael! Thanks for the review of you experience with Kim! Kim is definitely amazing! I will share with her!
~Lisa
I asked questions about first responder discounts, and the customer service rep (Lisa Q) was very informative
Thank you Erich for leaving a review about your experience! We are happy to hear you got all the information you needed on first responder discounts with Lisa! We will let her know!
- Jeanna
I had a very positive experience interacting with the BladeHQ team. I appreciated the prompt and courteous response to my inquiry about the availability of the Chris Reeve Large Sebenza 31 Exclusive Knife. While I understand that the manufacturer does not provide specific restock dates, the information about the last availability date was helpful. This level of customer service enhances my confidence in shopping with BladeHQ and encourages me to continue supporting your business in the future. Thank you for your attentive and professional service.
Hi Dmytro! Thanks for leaving a review of you customer service experience! We appreciate it!
~Lisa
My issue was resolved to more than my liking by Dallas M.
Customer Service Representative, he thoroughly explained the process of the custom doughnut, knives, sold, and extremely professional.
Hey Brian! Thanks for the review! Glad to hear that you received outstanding, professional service from Dallas! I will share this with her.
~Lisa
Friendly, helpful and knowledgeable and willing to go the extra mile.
Hey Frank! Thanks for the great review! We appreciate it!
~Lisa
Ordered a olight clip it (copper)
Wasn't shipped almost 8 days... Tried to cancel order
Told it was too late... But it was never shipped...
Emailed customer service...
Now shipped with a tracking number
Hello Arthur! Thanks for leaving a review! I apologize in the delay, and hopefully your order will arrive soon!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Matt! Thanks for taking time to leave a review! Glad that our customer service team was able to correct your issue!
~Lisa