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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Bladehq takes more of my money than any site and for a reason. They always take care of me. Good prices, fast shipping, the best products
First time I've used your site. My item arrived much quicker than expected. Very pleased. Not only did my item arrive quicker than expected I'm very happy with my new blade
Hi Jonathan! Thanks for the review! Glad that you are happy with your purchase and shipping!
~Lisa
I have been waiting for the new microtech combat troodon to come into stock check several times a day for weeks. When it did I ordered it along with another knive. I waited for it to ship and when I finally got the email that the label was created I was happy. After about a week of keeping my eye on it to get picked up from usps I gave up and called to see what was going on. I was informed they didn't know what was going on and now I the knife is out of stock and I'm out of luck. So unprofessional and a big waste of time! Thank blade hq
Hi Chris! Thank you for your feedback. It looks like your order delivered and a refund was also issued.
~Lisa
Returning a product I buy is never an activity I relish. And with some companies I'm almost convinced not to return an item simply because their customer service and relations are so poor. While BladeHQ doesn't always make their return policy the easiest to follow... their customer service is solid and always helps alleviate your concerns. Overall was a pleasant experience.
Hey Parker! Thanks for the review of your return experience! I am happy to hear that our customer service is solid and that we are always helpful in alleviating your concerns, and that you had a pleasant experience.
~Lisa
It was a simple error that could happen to anyone and they not only sent the missing patch, but sent a second one. Top notch customer service. Cheer's
Hey Eric! Thanks for the review! Happy to hear that we provided top notch service!
~Lisa
I did receive the order in a timely manner. The on online shipping status was a little confusing although. Still everything turned out happy. Thanks for responding and shipping. Sincerely, James Eisele
Hi James! Thank you for the review! I apologize that there was some confusion, but happy to know everything turned out happy!
~Lisa
BladeHQ customer service was terrific. They were fast and understanding of the situations I was in. I will always come back to purchase future blades from BladeHQ.
Hey Gabe! Thanks for the review and being a loyal customer! I am glad to hear our customer service was prompt and understanding!
~Lisa
When I set up my account I wasn't aware I needed to sign up separately for rewards. I emailed and asked if my points could be added after the fact. That is exactly what they did for me. I've since placed another order and the rewards are piling up. Thank you for your outstanding service.
Hello Brady! Thanks for taking time to leave a review! Happy to hear that you have received outstanding service and we have taken care of your points. Thank you for being a loyal customer!
~Lisa
Had a couple questions and they addressed to my satisfaction.
Hey Spiros! Thanks for leaving a review! Glad that we were able to answer your questions to your satisfaction!
~Lisa
Helpful customer service except the minimum requirements for this review 😊
Hi Paul! Thank you for leaving a review! We appreciate that!
~Lisa
I ordered a knife, it "shipped" on the 6th, but it has never come out of "label created" status. I sent an email after 3 days of "label created", and got no response. Today I got an email asking me to review that support interaction, so here we are.
A few days later I called and they said they couldn't do anything until it was missing 7 days, at which point it is my responsibility to contact them again?
Is this really how it works when you lose an order?
She took the time to look up warranty documentation and help me decide the best course of action for my defect.
HI Chris! Thanks for leaving a review! Glad that we were able to provide helpful warranty information and resolution for you.
~Lisa
The website has a good selection of items. The customer service leaves a lot to be desired. I probably wouldn't shop there again.
BladeHQ has amazing customer service. It's hard to find companies that go the extra mile to make their customers happy.
Hey David! Thanks for the review! Glad to know that you are pleased with our customer service!
~Lisa
Great responsiveness regarding my questions about a recent order!
Hi Steven! Thanks for taking time to leave a review! Glad that you received a great responsiveness regarding your order.
~Lisa
Had a issue with points and they cleared it up immediately.
Hey Sean! Thanks for the review! Glad that we were able to resolve the issue with your points.
~Lisa
Brook H did everything she could to help me get everything I needed to get my order taken care of I greatly appreciated her help I will continue to buy from BHQ she was so helpful not like other knife companies I have worked with in the past thanks again and God Bless in this new year
Hello Brian! Thanks for leaving a review of your experience with Brooke! Happy to hear she was helpful and thanks for being a loyal customer!
~Lisa
Money was taken out of my account the same day that my order was placed. But BladeHQ did NOT let me know the status of the order. Eight days later I sent a message asking for the status of my order. It took another 6 days before I was given the courtesy of a response. The response was to tell me that my order was delivered on 1.9 (today). You sat on my reply for 6 days, waiting for my order to be delivered, before you provided an update. But two thirds of my reply was to "remind me" that the remainder of my order is a pre-order. I didn't ask about my pre-order. I asked only about the $141.09 that was charged to my credit card. So your focus was on something that I didn't question. To get the focus off of your terrible service? Probably. Because never, in the two weeks between taking my money and sending me a product, did you provide to me the common courtesy of an order update.
Cloey E. Really helped me with my order, taking time to communicate and help recieve a discount on my purchase.
Hi Greg! Thanks for leaving a review! Happy that Cloey took time and helped you receive a discount.
~Lisa
The person I spoke to was very friendly. I returned a defective knife and got my refund right away.
Hey Aly! Thanks for leaving a review! Glad to hear your return was prompt and easy.
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ty! Thanks for the great review, and thanks for being a loyal customer!
~Lisa