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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Had a question about an order and once the got back to me it was very Clarifying
I am very new to knives, and I found you guys because you were one of the top links on Google. However, I feel like I've been shopping at Blade HQ for my whole life. Lisa and the customer support team are absolutely wonderful and I hope you are all proud of the great team that you are at Blade HQ.
Hi Beau, happy to know Lisa took care of you! Thank you so much for taking the time to leave a review! ~Tiffany
Great experience with Blade HQ. Hannah was very helpful and answered all my questions picked up a great knife.
Hi Craig! Thank you for leaving a review of your experience with Hannah! Happy that she answered your questions, and you picked out your new knife!
~Lisa
Incredible customer service. Package was stolen right off my porch and these guys resent a package almost immediately. I couldn't be happier with the product and service i received. Only place i go to for my knives!
Hi Dardan, I am so sorry that your order was stolen! But I am happy we were able to get you taken care of. Thank you so much for taking the time to leave a great review, we appreciate you. ~Tiffany
The return process was quick and seamless. Jen was great!
Hi Derrick! Thank you so much for leaving a review and giving the wonderful Jen a shout-out! We will share this with her! ~Tiffany
Hannah was amazing and had all the answers to the questions I needed answered! Quality service and quality products!
Hello, we appreciate you taking the time to leave a review. Glad to know Hannah took care of you. We will be sure to share this with her. ~Tiffany
I returned a Demko knife because the Shark-Lock was defective. I was only offered a refund or a store credit. I took the refund, but I would have been happier with a replacement. I assumed the exclusive knife was no longer available, but I see they are still in dtock on the website
Hi Gary, I am so sorry we cannot offer a replacement at this time. ~Tiffany
I've been treated with the industry's best service from the first account.
Hey Martin! Thanks for taking time to leave a review! We sure do appreciate it!
~Lisa
I wanted to verify the status of my return and Kimberly helped me out very quickly.
Hi Liam! Thanks for the review! Kim is an asset to our customer service team! Glad that she was prompt in assisting you!
~Lisa
Extremely helpful. Every question answered. No complaints from my end. FedEx is your only problem. Nothing is delivered on time.
Hey Michael! Thanks for leaving a review! Glad that Zach was helpful, and I apologize for the delayed shipping.
~Lisa
I noticed some etching on jacked side of blade and thought I didn't ask for this. Zach, responded to my email and made perfect sense that the letters initials of designer of the knife. It's beautiful and the actually the letters look cool. Thank you
Hello Anofre! Thanks for leaving a review! Happy to hear that Zach provided helpful information for you. I will share this with him.
~Lisa
Great service on fixing a problem that I caused. Awesome service and support, super online store. Thanks
Hi Michael! Thank you so much for the awesome review! We appreciate it. Happy to know your problem was resolved. ~Tiffany
BHQ were nice enough to compensate me a bit for the loss, but fair warning: it was a hogue deka, so nothing illegal to carry in my province. I guess sliding bar locks are too much for that agent.
Hey Garrett, I am so sorry to hear that! ~Tiffany
Hanna assisted me with a return as well as helping me with a password change. Over the phone she was very professional, interested in assisting me and did exactly what she said she would do to solve my problem.
Thanks Hanna
Hey Epi! Hannah is great! Happy to hear she helped you with your return and password.Thanks so much for taking the time to leave a review! ~Tiffany
I had to cancel then return an order and both times, the customer service team was on point. Haha. Thought I would continue their witty knife quips.
Hey Robert! Thanks for the review! We appreciate it!
~Lisa
I have purchased several knives from BladeHQ, each of which has been unique and of the highest quality. The problem is with their customer service... On my most recent order for two large, fixed-blade knives, one knife was sent without its sheath (and yes, the knife is supposed to come with the sheath pictured on your website — I personally verified this with the manufacturer.) Someone at the BladeHQ warehouse packed my order without the sheath (and with no packing list or paperwork whatsoever). After explaining this to a customer service representative, and then speaking with a manager, I was told that 1) they did not know if a sheath was supposed to be included with the knife (despite the sheath pictured on the BladeHQ website) and 2) even if a sheath was included, there was nothing they could do for me — there was no way they could send me the sheath that I was missing and had paid for; no way to take one from another knife of the same make, which could later be replaced in your inventory by contacting the manufacturer. Having nothing that could be done to remedy a mistake made by BladeHQ is a very poor business model, indeed.
Hi Jim, I am sorry you were not happy with the options we offered you. I understand it is frustrating for you. I did confirm it comes with a sheath but you stated it was not necessary to follow up with you. We offered to set up a return for a full refund and also offered to send you another one at no cost to you and you declined both. I am sorry the options were not satisfactory for you. ~Tiffany
Very helpful and informative, stayed on the phone with me until I had placed my order.
Thank you!
Edgar
Hi Edgar! Thanks for leaving a review! Glad to hear our customer service team was helpful with placing your order!
~Lisa
You can always expect to be treated well at hq. Quality items, helpful staff and easy returns. Brooke was very helpful and professional. Always my first choice when im looking for a quality blade at a reasonable price. For me personally i dont do the ebay any more after getting scammed with a fake benchmade. When you buy here you know you're getting the real deal.
Hi Rich! Thanks for leaving a review of your great experience with Sharon! Glad that she took care of all of your issues! I will share this with her!
~Lisa
...super fast shipping, great competitive priced products but their customer service is outstanding! Thanks to Zach A. In customer service for your prompt, knowledgeable, professional and kind response to my questions. It was truly a pleasure getting great CS in this mess we have with our banks, credit card companies and other financial and retail institutions where they seem to go out of their way to either provide no customer service or horrible and endlessly frustrating CS. Thanks again, Zach and Blade HQ!
Hi Chris! Thank you for leaving a review! Happy to hear you are pleased with our customer service and your experience with Zach! He is an asset to out team!
~Lisa
Not provided any ability to change shipping despite emailing before it left
Hi Alex, I am so sorry you were not able to update your shipping. ~Tiffany
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christopher, we're happy to know that your questions were answered. Thank you for the review, we appreciate it! ~Tiffany