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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I called for help with a purchase that I had made. I wish that I could remember the ladies name that helped me. To say she was nice, would be a disservice to her. Her pleasant nature and understanding was more than I expected in today's culture. After speaking with her, she informed me about the company's policy for veterans. She also informed me of Benchmade's discount for veterans who are first time buyers. Your company policy and her willingness and kindness has earned you a customer for life. The Blade Hq will always be my first stop, when I'm looking at future purchases. Thank you again for the great customer service and selection of services this company provides.
As we say in the Marines, Semper Fi, always faithful.
Semper Fi,
Edward Alan Fife
Hi Edward. I believe Melissa is whom you spoke with. We're happy to she helped you. I will share this with her. ~Tiffany
I requested a return and had some questions. Fast informed response
Steven, glad you helped in a timely manner. Thank you for reviewing us. ~Tiffany
Always has ben a pleasure dealing with Brooke. She's answered questions I've had over the years very professionally and quickly.
Hi Joe, thank you for reviewing us! Happy to hear you were helped in a timely manner. ~Tiffany
Brooke H quickly took care of my request. I'm a happy Blade HQ customer.
Hey Jeff. We're happy to hear Brooke assisted you well. Thank you for leaving a review. ~Tiffany
I've never had an issue with anything from Blade HQ and I've been buying off them for years. The first and only time I had a problem with a knife they told me that they would refund me and I didn't even have to initiate a return. Awesome company
Hi Ty, Thanks so much for leaving us a review! ~Tiffany
They randomly decide what is allowed to be purchased from other countries, not based on shipping or customs laws. After being a client for several years, never had an issue with shipping or customs, it seems that I cannot buy a specific knife here, so I will start buying in other stores…
Hi Ignacio, I am so sorry your having a shipping issue. ~Tiffany
Following up on my order, that Sharon in customer service took care of.
Hi Michael, Glad to hear Sharon helped you. She is wonderful. Thanks for leaving a review. ~Tiffany
I changed my mind in the item I had decided on initially. Customer support responded to my emails within a matter of a few minutes and helped me to get the knife I wanted by great communication and dedication to see that I was satisfied with my purchase. My experience has been superb.
Hi Michael, Thank you for leaving us a review. ~Tiffany
An order was placed and several days later the tracking information showed bo movement whatsoever. The shipping label was created and the item didn't appear to have been picked up. I contacted customer service via email and my item was on my porch literally the next day, delivered by an alternate carrier. Im not sure how BladeHQ made this happen but by golly they did. I have bought several items from BHQ and I just cant think of anything but good comments regarding quality, shipping and now customer service. I will look forward to doing continued business with these folks. Thank you again.
Hi Ross, glad to hear you got your order. Thank for leaving us a review! ~Tiffany
I purchased a knife that was discontinued. When I actually received it, I liked it and wanted another. Oh well. Blade HQ did right by me.
Hi Michael, Glad you got your hands on a discontinued knife, but sorry you were not able to get another. Thank you for reviewing us!~Tiffany
Package was lost by UPS. Per BladeHQ policy I had to wait 7 days to file a claim. I called on the 7th day and within 5 minutes I had a in store credit-they offered to refund but in store credit was what I wanted. The woman I spoke with was very helpful and very nice. This was clearly a UPS screw up but BladeHQ had no problem taking care of me. They have very good prices, but you can not put a price on excellent customer service. I'm a customer for life. Thank you BladeHQ.
Hi Jason. Thank for taking the time to leave us a review. Happy to know you were taken of care of. ~Tiffany
Made my first order and I got a defective knife and I called and talked to a very nice lady I wish I could remember her name. But she gave me 2 options either in store credit or refund and there was no hassle or anything really recommended this company. I will be ordering here from now on
Hi William, I am so to hear about that! I am happy that you were taken care of with this issue. ~Tiffany
Resolved my issue/complaint perfect and left me with no concerns.
Hi Hyun-Jun. Thank you for leaving us a review. Glad to know your issue was resolved. ~Tiffany
Had a question about the points being added to my account after joing the blade club and was resolved in a day by Brooke H.
Hi Josh, Glad you reached out us with your questions and that Brooke was able to answer them. Thanks for the review! ~Tiffany
I have a Gerber Applegate combat folder I have had for years and the screws came out of the pocket clip. I emailed Blade HQ to see if they carried the screws I needed to fix it. I got a very quick response from Brooke H in customer service. She said Blade HQ didn't carry that specific item and she then researched the item and forwarded me the site so I could fix my knife. That folks, is true customer service. She could have just said no and been well within her job description. When you find someone who goes out of their way to help even when it doesn't benifit them in any way you have found gem.
Hi John. Thank for you the review, I will share this with Brooke. ~Tiffany
I had an issue w the aesthetics of an item and asked for a return. I was almost immediately met w a kind response and given the tools necessary to make a fast exchange or return. Very pleasantly surprised!
B***ke was great!
Hi Tony. Brooke is wonderful! We will share this with her Thanks for the review! ~Tiffany
BladeHQ honored a sale price on an order that was placed the day before. Price dropped and they issued a credit for the difference. Great customer service and nice to see these days, not enough companies care about their client base.
Will be ordering again.
Thank you for leaving us a review! ~Tiffany
Keith is professional, helpful, knowledgeable and he follows through. Thank you Keith.
Keith is amazing! We will make sure to share this with him Thanks for the review. ~Tiffany
Fast reply to a question regarding an order. I wish it would have shipped a day earlier but this will work.
Hi Steve, Thanks for leaving us a review! ~Tiffany
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Harlan, Thank you for taking the time to leave us a review. ~Tiffany