BladeHQReviews 2,431

After placing an order you say it's been cancelled by 3rd party, I lost 2 $#*!ing days to wait for your response and I'd never know it was cancelled if I wasn't contacted your support

Lisa Q took care of everything, made it very easy. Benchmade made my knife better than new. Would highly recommend Blade HQ

I accidentally ordered a wrong knife. Contacted them and they were able to correct it very quickly with no hesitation.
I will always be a loyal customer!
Thank you Brooke H. For your true awesomeness!

They have very fast service. There was a problem on my part and the service was really respectful and helped me on how to fix.

Keith responded to my problem promptly and resolved this issue quickly

I waited almost a week now for my order, when I get an email from their customer service saying my package was cancelled. They said it was because their third party fraud blocker had identified me as a fraud. They also didn't give me a reason for it, just saying my order was cancelled. I will try to place an order again, but overall disappointed.

Every single time I reach out to hq I get great service!

Ordered once again and emailed a request that was handled immediately and appropriately. Thanks for taking care of us first responders!

My experience with customer service was sub par. I had to send multiple e mails over three days to get a response. And when they finally did respond it was a minimal response with no details that I asked for. Kind of like they just wanted to say enough to get me to shut up.

Brooke was Great. Answered all my questions about my order and sent additional email just in case I didn't get the first. 1st time customer, I will be back for my next knife. TY

I had an order I needed to cancel and it was taken care of right away.

Very helpful and polite and professional person on the phone

Unfortunately the knife I ordered seems to be an 'on demand' tool with the vendor. I missed this when ordering the knife (I've seen this on your website for various knives). Without buying anything I've solved my problem and no longer need the knife, so my cancelation request was handled very professionally, and without issue. Thanks.

Your customer service department promptly responded to my inquiry regarding credit points from my recent purchase and resolved the issue to my satisfaction. I was very pleased with your attention to this matter.

I hadn't received an update on an order I placed on 06/23. I called the call center and Hannah Y. Told me the order had been flagged by the third party fraud protection center for manual verification. I hadn't received an email telling me of this issue. Had I received one I would have verified my order. Hannah Y. Was very professional and prompt with a solution to the issue.

I meant to sign up for the blade club during a pretty large purchase but I accidentally finished the transaction and missed out on the points. I signed up anyway afterwords and then emailed support, and Sharon was able to retroactively add the points from my purchase to my account. Sharon was super friendly and helpful. Blade HQ customer support is sharp (pun lol). Thanks again Sharon!