BladeHQReviews 2,433

I live outside the us so I orderd to a Hotel where my stewardess wife could pick it up but the packed wasn't there, this first class company gave my a full refund immediately no question asked, i dont know whos foult it was but i doubt it was theirs, look forward to buying a lot of knives from them and not having to worry if something goes wrong.

There was a mixup on my previous order where I received information that it shipped UPS when it actually shipped USPS with a $5.60 postage due charge. Hanna, immediately reported this problem to her supervisor, assisted me with an order for an additional knife and applied the postage credit to that order. All very courteous and professional.

Got issue resolved quickly. Great customer support.

Service rep was both helpfull and very polite she took care of my issue in recieving a gerber automatic knife that did not work out of the package!

I returned a knife that just did not fit my hand. I worked with Melissa who took care of the return process and helped my order a different knife. It was a quick and efficient process. Great customer service!

Very good level of service. I received answers without long waiting time. Their content was understandable to me and I better understand your position on working with customers from Europe.

I had ordered an item and inadvertently hit a wrong number in my card. I received an email notifying me. I called the number and a very nice lady made my problem go away.

Always good service. They always reply in fast time, and always answer anything I throw at them.

Keiths' service was absolutely excellent in every way imaginable! It's so nice to have people who seem to really care about any of my concerns. I have spoken to him several times in the past and each time he has remained stead fast in his eagerness to help no matter what the problem was. Cudos to you Keith!

My experience was excellent no problems on my refund I truly enjoy doing business with Bladehq thank you

I had a misunderstanding with the shipping options, and they responded quickly and professionally clearning it up.

Brooke was very helpful with my order and very fast and professional with her response. Thank you

Accidentally ordered the OTF defender medium didn't mean to order the serrated dagger. I received a solution before I received the item with an exchange offer for the non serrated one which I greatly appreciated!

I had order 2 of the same knives though only one arrived. I sent an email and with 48 hours they had already sent a replacement. Great customer service

The answer received from Blade HQ was prompt and answered my question completely.

Excellent customer service.

Thanks!

I had a problem using a specific Visa rewards card to make a purchase. Long story short is the card which I thought was still valid wasn't. So, I decided to cancel my decision to currently purchase the item until some other time in the future.

Spoke with Melissa today about an issue I was having, she was incredibly helpful and resolved my problem above and beyond my expectations. Thanks so much

They were fast, efficient, and very professional. Love ya BladeHQ!

I asked a question and received the answer the very next day with the information that I needed/wanted.