• Bikini Mas

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Overview

Bikini Mas has a rating of 1.06 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bikini Mas most frequently mention customer service, return policy, and poor quality problems. Bikini Mas ranks 269th among Swimwear sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They say they have a return policy, however, they don't.
  • Never trust customer service which email address is gmail.
How would you rate Bikini Mas?
Top Positive Review

“Luckily was NOT fraud for me...”

Vicky G.
8/16/18

I ordered three bathing suits from this site 06/30/18... I received confirmation mails, two days after I received an email that my order had to be split because some suits were out of stock... as the days were passing by, around 07/30/18 I started being worried for not having any other news about my order... At that time I started searching for reviews and I saw this blog here, where I read so disappointing comments that I started believing that my order will never come or even if it will it would be terrible quality... I sent an email to the "contact us" link asking about tracking my order etc... After 3 days I received an answer about where my package was and the tracking number... I had a continuous exchange of emails with customer support giving me informations I needed about the tracking procedure... eventually I received the first package on 08/08/18 and the second one on 08/16/18 from the post office in my area... The bathing suits are in great condition, with very good material and fitting... (and trust me I usually buy expensive and good things, so I know about quality) The reason I write this review is because when I read the reviews here I was terribly disappointed and thought that I lost my money... Maybe some items are not so bad. The only thing that is sure, is that we need to be very careful on the online shopping!

Top Critical Review

“Horrible! Worst experience!”

Yulia N.
2/11/19

I feel very sorry I haven't read review before ordering from them. This is the worst experience dealing with website! It tools weeks for them to deliver, obviously from China. The quality is just ridiculously bad, when I tried to contact them, they don't return emails. And when they finally did, they say to read return policy again, rude! With the amount of competition this is unacceptable!

Reviews (50)

Rating

Timeframe

Other

Reviews that mention popular keywords

return policy (6) customer service (8) 2 months (3)
Thumbnail of user yulian1
1 review
1 helpful vote
February 11th, 2019

I feel very sorry I haven't read review before ordering from them. This is the worst experience dealing with website! It tools weeks for them to deliver, obviously from China.
The quality is just ridiculously bad, when I tried to contact them, they don't return emails. And when they finally did, they say to read return policy again, rude! With the amount of competition this is unacceptable!

Thumbnail of user laurenb122
1 review
3 helpful votes
February 21st, 2018

I immediately regretted buying a bikini from this Instagram link, and now know not to make the same mistake in the future. The bikini was cheap quality when I received it in person (several weeks after paying $40 for it) and then my only options to return it, were to pay for shipping (from Philadelphia to Spain.) or to receive 60% of my money back. Very poor quality material, inconvenient shipping/handling, and I will not make the same mistake in the future.

Thumbnail of user andreab211
1 review
4 helpful votes
February 5th, 2018

I ordered a one piece floral swimsuit that was WAY too small. No packing slip with anything helpful to return back for a refund. I emailed them and they sent me a long drawn out process on how to return including sending them a photo. I couldn't even get past the first step because the website did not recognize my order number. I emailed them again and advised them of my current problem and to please respond soonest because you only have 14 days to return. No response, still no response back.

Thumbnail of user jackies99
1 review
1 helpful vote
January 29th, 2018

I wish I had read these reviews sooner. I ordered a white bikini and I got a light purple bikini that was pure garbage and looked nothing like the photo. Then I went to return it as they claim at purchase you can make a return, however, when you get the return request form it only allows 60% store credit (which I will never use again). I still have not even seen the 60% credit. TOTAL SCAM company!

Thumbnail of user rianned
1 review
0 helpful votes
February 9th, 2019

If I could rate 0 stars, I would because my experience was horrendous.

I ordered sizes according to the size chart on their site, and the swimsuits I received were nowhere near what they advertised.

I went back and forth with customer service FOR MONTHS and the only "solutions" they provided involved me paying to send them back or a "coupon for a future purchase".

Why would I spend more money when they're falsely advertising their products?

They were extremely rude to me and belittling in their correspondence.

Don't waste your time or your money on this garbage.

They're stealing from customers by taking money for something that they don't provide.

Thumbnail of user nandaf
1 review
0 helpful votes
January 31st, 2019

I ordered two bikinis through bikini Mas. It took six weeks to ship one bikini. The other tracked toban address in North Carolina and I live in WI. I emailed and tried to chat (noone ever reaponded this way) but they keep telling me my bikini shipped with the other one even though there is a clearly a different tracking number for the second one. They are idiots and will not refund me or resend. I hope you review this before buying, I wish I would have reviewed before I did. I'm reporting them to fraud. And the bikini I did receive was extremely poor quality.

Tip for consumers:
Do not buy from bikini mas!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellys464
1 review
1 helpful vote
April 21st, 2019

I ordered a bikini from this company. It's been 8 months and it still hasn't arrived. I've written and emailed so many times but they always say somebody will get back to me but they don't. This company will steal your money! DO NOT BUY FROM THEM

Thumbnail of user louiseh60
1 review
6 helpful votes
March 14th, 2018

The quality of this swimwear is terrible. When it eventually arrives from China it is nothing like the images on line. They then make it as difficult as possible to return the item, asking you to fill in a form and include a photograph of the item!. The item then needs to be sent recorded delivery back to Tenerife, an island off the cost of Spain.
The system for returns is slow and the form does not load properly making filling it in very frustrating. Save yourself a lot of grief and dont buy from this site.

Thumbnail of user rosew74
1 review
6 helpful votes
March 9th, 2018

I bought two bikinis from here. One turned up and the quality was so poor, it was falling apart and when done up was completely lopsided.
The second bikini never turned up I have been chasing them for over a month now and keep getting fed useless information about the fact they are looking into it and then ignored for another week until I chase again. I am going to report them to trading standards authority, companies like this should not be allowed to operate.

Thumbnail of user moniw
2 reviews
14 helpful votes
August 23rd, 2017

Clearly this site is selling knock offs from other websites. I foolishly purchased two items from them without any research. The tracking has been the same for over a week - at a facility in China. They reply to queries with machine generated replies from a gmail address about their shipping policy. Save your cash, find the original item and get your item in a time that's reasonable for those of us living in the 21st century and from a legitimate company.

Thumbnail of user naomio6
1 review
7 helpful votes
October 19th, 2017

Stupid enough to puchase 2 bikinis and beach wear which were worst quality you can ever imagine. Nobody can call them as bikini, just poorly sewed low quality fabric. Beach wear was also horrible, like $5 clothes sold at street in developing country. Stay away, be alerted. Never trust customer service which email address is gmail. Be careful, almost all swimwear and those cheap clothes advertised at facebook are from same '' company". You can even find same clothes much much cheaper on aliexpress.

Thumbnail of user irinaj2
1 review
2 helpful votes
September 19th, 2017

Order two bikinis in size S which I normally wear. Both bikinis were too small and made of a cheap and low quality material and don't look like anything advertised! Tried to return but their return policy does not allow returns and they do not issue refunds! Terrible place, took ages for the shipment to arrive from China too. Both bikinis will go to the bin as I can't wear them and it was a complete loss of money! Please stay away from both Bikinimas and Aria Voss as both companies sell the same crap!

Thumbnail of user marisal15
1 review
2 helpful votes
February 1st, 2018

This company is a scam. I've placed an order on 10/Jan and they haven't sent the bkinis, haven't given any feedback, don't reply to any of my emails or FB messages! Do not by anything from them!

Thumbnail of user andyb173
1 review
1 helpful vote
July 22nd, 2018

If I could give negative stars I would! I ordered 3 suits from this company and never got any confrimation emails, I emailed multiple times and they could never give me any reliable information. When they finally arrived 2 months later they were horrible! Super cheap materials sizes were way off and looked nothing like the photo. There is no way it is the same suit as pictured. Then when I tried to return: I had to apply for a return and send photos of the suits! I did this and no response or actions! Complete scam dont ever buy from these rip off artists!

Thumbnail of user ayam9
1 review
1 helpful vote
March 23rd, 2019

They need negative numbers to rate this company... I don't even know what negative number I'd give them. Bought two bikinis... took over a month to be delivered only to have both be a horribly made. Both had major design flaws. Imagine taking a size M cup and an XL cup and sewing them together to make a top. That's basically what happened and there's absolutely no way in hell to adjust its lopsided fit. I looked like I was on the show botched!
The second one had the inside white elastic stitching so close to the edge it is clearly visible from the outside. Looks like I'm wearing white underwear underneath. And the ruffles on the outside seam around the butt and crotch area look like you have some weird body part trying to come out.

Next problem is trying to return them. I went through the whole return process 3 separate times on my iPhone only to get to the end and the website say it's down.
Did it on the computer another 2 times same thing finally just wrote an email. I get a reply back 3 days later saying the pictures aren't good enough that I need more. This is where I'm currently at. Absolutely furious. Wish I had read the reviews prior to spending my money and time. Bunch of cheap $#*! BS! Oh also just now trying to fill this review out it says under the "write your review" says "add credibility to the review with photos" well guess what it can only be jpg gif or png not a freaking photo. And the "credibility" part wtf!
Cheers
Crotchety Me

Thumbnail of user kaylinl4
1 review
3 helpful votes
January 30th, 2018

DO NOT ORDER FROM HERE! They don't even ship your order out and trying to contact their customer service team is nearly impossible as they do not write back. Wish i read all these reviews before I placed my order and lost money. Will be reporting this fraud company.

Thumbnail of user alicem113
1 review
4 helpful votes
March 16th, 2018

Don't buy anything from them. Very low quality, long shipment times and very poor refund policy. I hope you'll not loose your money as happened to me.

Thumbnail of user philippinef
Philippine f.
1 review
0 helpful votes
September 27th, 2018

Don't order on this website!!!!! They will take your money and never deliver the product. Then "customer service" is just made of template emails. They never actually answer you for real!!!!

Thumbnail of user clementineb1
1 review
2 helpful votes
September 26th, 2017

Badly made bikini, seams looking like a 3rd grade students first sewing lesson.
Took almost a month to get here and after inquiring multiple times on the customer service page (to not result), only got a response from the facebook page where they gave me a nondescript tracking number with no actual company.
On top of this they sent me the wrong size with no way to return. Better lose some kg's

Thumbnail of user micheller214
2 reviews
9 helpful votes
February 11th, 2018

I wish I had seen these reviews before I placed my order, it was a complete scam. I ordered the retro high waist bikini, when I received it the stitching was already coming apart. The material is so cheap and looks cheap! The top is not hemmed and does not have a elastic under the bust, it's just cut material so it rides up with minimal movement. It's a total rip off I paid $60 CAD, I got scammed. I've filed a claim with the company but I don't have high hopes. I know the suits look cute online but don't do it! They are TERRIBLE quality. You have been warned!

Thumbnail of user vickyg52
1 review
1 helpful vote
August 16th, 2018

I ordered three bathing suits from this site 06/30/18... I received confirmation mails, two days after I received an email that my order had to be split because some suits were out of stock... as the days were passing by, around 07/30/18 I started being worried for not having any other news about my order...
At that time I started searching for reviews and I saw this blog here, where I read so disappointing comments that I started believing that my order will never come or even if it will it would be terrible quality...
I sent an email to the "contact us" link asking about tracking my order etc... After 3 days I received an answer about where my package was and the tracking number... I had a continuous exchange of emails with customer support giving me informations I needed about the tracking procedure... eventually I received the first package on 08/08/18 and the second one on 08/16/18 from the post office in my area...
The bathing suits are in great condition, with very good material and fitting... (and trust me I usually buy expensive and good things, so I know about quality)
The reason I write this review is because when I read the reviews here I was terribly disappointed and thought that I lost my money...
Maybe some items are not so bad.
The only thing that is sure, is that we need to be very careful on the online shopping!

Thumbnail of user courtneyc67
1 review
2 helpful votes
February 5th, 2018

As everyone else has said, this company is a scam. The swimsuits were physically not wearable, and the cost to return is more than the swimsuit. I went through paypal to launch a dispute. Bikinimas PayPal expert as calls hinself, told me theyd refund me if I closed the dispute first because PayPal wouldnt allow them to send a refund while the dispute was open. They are so shady and are stealing consumers money. As someone else said - the swimsuits look really great online, but dont fall into the trap!

Thumbnail of user lindseyc49
1 review
3 helpful votes
February 23rd, 2018

Dont buy from here! The quality is awful and they dont stand by their products at all. Their customer service is horrible. I asked where they were located so I can send back this awful product and they wouldnt even tell me where. I ended up settling for 60% of my money back just to be done with this awful company.

Thumbnail of user nikiy2
1 review
0 helpful votes
September 17th, 2018

Order 1 item.
Never received it.
After months of following up with them, them telling me it had been delivered, they then accepted that it hadnt been when I told them to give me proof it had been delivered, they then refused to refund me. They would only reship or give me credit for another item (so I can redo this 4 month process in an eternal loop since when they ship it doesnt get delivered? They will refund if you return an item (apparently) but not when you dont ship.

Clearly a money rolling scheme!

Do not buy!

Thumbnail of user janj43
1 review
2 helpful votes
January 31st, 2018

Do not shop here! I ordered a S, received a "S", however it was actually a XL. Quality is so so poor, it does not come close to their pictures. They say they have a return policy, however, they don't. The wont answer your emails. SCAM! Please spread the word about this horrible company.

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About the business

Trendy fashion swimwear online. Bikinis, One Pieces & bathing suit. High-grade quality and value while providing exceptional customer service. World Wide FREE SHIPPING!

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