I made the regretful decision to purchase from this company, because the return policy mentioned refunds were possible if the item did not fit or was not of expected quality. I did not realize that the return process would be SO onerous that it is essentially impossible to get a refund. They make you upload photos of the product that you are returning (why?), but the link to upload the photos does not ALLOW you to upload any photos. Thus, making it impossible to process the return. Once I opened a dispute with PayPal, they finally responded to my inquiry and accepted a photo directly to their email - but now I am to return these products to the CANARY ISLANDS... which will be a hefty postage fee, in order to receive my "full" refund. Not only that, they then require a receipt of postage and the tracking number - so more work on my part to ensure that I get a refund. I have HUGE regrets over ever purchasing anything from this company and will do my best to alert everyone I can to not make the same mistake. TERRIBLE!