I have been waiting for weeks for my bathing suits to arrive and still no feedback. The customer service is terrible and will not provide ANY updates on my purchase. STAY AWAY FROM THIS COMPANY!
This company is a scam. I've placed an order on 10/Jan and they haven't sent the bkinis, haven't given any feedback, don't reply to any of my emails or FB messages! Do not by anything from them!
I ordered 2 swimsuits on 30 January 2018 and the first arrived in March and the second arrived in April - yesterday (19/04/18). I have tried to get a refund for the past month or so and all i get is this:
From: Returns (Customer Care) [mailto:*******@bikinimas.com]
Sent: 20 April 2018 14:06
To: Leanne Barry <*******@priorityfreight.com>
Subject: [Customer Care] Re: BikiniMas.com - Return Information
##- Please type your reply above this line -##
Your request (*******) has been updated. To add additional comments, reply to this email.
Returns (Customer Care)
Apr 20,09:05 -04
Hi Leanne,
This is Customer Support Team.
We appreciate you bringing this to our attention. As a Customer Care, we will do our best to rectify your concern.
We would like to inform you that the link that we provide to you is valid and correct. Upon checking it here there is no error on the website. All you need to do is to input and fill the information provided.
You can fill out the return form on this link https://BikiniMas.com/pages/apply-return.
Please be guided that it is very important that you must take a PHOTO of the product that you received as much clear as possible and attach it on the return form.
If you need further assistance or have any questions, we are always happy to help.
Sorry for the inconvenience.
Best regards,
Anne
Customer Support Team
The link works but the website does not - i do not beleive i will get me money back.
The swimsuits are poor quality and the arrive 3 months after ordering - DO NOT USE BIKINIMAS
You will not get what its like in the picture. Quality is very poor. Very disappointing. They wont do refund if you use discount code or if you buy sale items.
I made an order for 300 everything in size S cause that's what i normally wear.
Everything was so small not even my leg fitted in there.
Time was running out for my holiday so instead of waiting for the right sizes I told them on facebook if it was oke to make a new order and return them after, yh no problem!
And now with the second order off 200,- i lost 500,- cause they only take items back if:
* the size is DELIVERED wrong S but had to be M
* the item is broke
* It's a whole diffrent item as what youve ordered.
Please, i've learned now Google first before you buy, please do never order cause normally I got a size s and even the L is too small.
By the way, they get everything from aliexpress but 5 times cheaper!
DONT ORDER PLEASE!
I ordered from this company 2 bikinis in a medium based on their size guide, but when they arrived they would fit my 12 year old daughter because they are that small! I then requested a return which is a strange process in itself. This so called company doesn't give the returns address for you to return the products until they say they have approved your returns. But they also only allow 14 days to send things back which is hard to do when you haven't been given the address to return them. I emailed them to say I want a refund and got an email back saying they will send out a bigger size just let them know what I want! I WANT A FULL REFUND AND AN ADDRESS TO SEND THEM BACK.
I ordered the Joaquina one piece swinsuit in M. It arrived 2 months later, the quality is not worth 40 - NEVER AND EVER!
It is WAY TOO SMALL!
The products come from asia and bikinimas is lokated in spain.
I already spamed them with emails and on instagram - waiting for a solution, but from what i read, i will have to give the swinsuit as birthday present to a child, this is not M! This is rather XXS - so pissed off...
Bad Service, send erroneous sizes, the quality is heavy and there is no way to return the products shed.
DO NOT BUY HERE
Mal Servicio, envian tallas erroneas, la calidad es pesima y no hay como devolver los producto esviados.
NO COMPRE AQUÍ
These people send poor quality items and then refuse to allow you to return them. It is a scam!
WARNING! DO NOT ORDER FROM THIS COMPANY! Complete con artists. My order (#BM7070) arrived, was totally not as described and they won't refund me.
Overview
The company's reputation is significantly tarnished by widespread customer dissatisfaction, primarily due to poor product quality and unreliable shipping practices. Many customers report receiving items that do not match the advertised images, with complaints about cheap materials and sizing discrepancies. Additionally, the customer service approach is criticized for being unresponsive and ineffective, particularly regarding returns and refunds, which often involve cumbersome processes and delays. While a few customers noted satisfactory experiences, these are overshadowed by the prevalent negative sentiments, indicating a pressing need for improvements in product quality and customer support.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members