BikesDirectReviews 566

So far I cannot say anything good because Bikesdirect online does not accept my Visa credit card which is in good standing. BD is supposed to have a phone order line, but I got to an answer machine that says they will call back. Called four different times for no answer. NO call back in 4 hours. Their work day ended at 4 PM EST, and I didn't hear from them. They may be a good deal. But so far I have no deal. No deal is better than a bad deal, I guess.

We bought the bike from this site because it said it would be easy to put together. The handle bars were shipped put together but upside down. The instructions did not match the bike I bought. I ended up going back to the website to figure out how things fit together by the picture of the bike. The bike was supposed to be shipped with a free kickstand, but it was not included. The front wheel is completely misshapen and when we contacted customer service we were told that this is not uncommon, so we should bring the wheel to a bike shop to get it fixed.

I purchased two bikes from Bikesdirect.com. The first was a Motobecane road bike. I liked it because the components where better than anything I saw at a local bike store. To me the components are the most important. Frame weight, not so much for me. I am a big guy and losing weight would do more than loosing a couple ounces on a frame.

I also purchased a Motobecane 29er Mountain Bike.

I am more than pleased with both purchases.

I ordered a Motobecane Gran Turismo from bikesdirect.com and I'm more than pleased with their service and what I got for my money. The headset was over-tightened out of the box, but I adjusted it and it's no worse for the wear. The XT rear derailleur & Dura Ace bar end shifters are superb. The frame seems to be very high quality. I've ridden it over some very rough cobblestones and the frame took the beating, no problem. The wheels are heavy, but strong. They were very true out of the box and held true under the cobblestone pounding. Delivery took six days. The staff responded within a day to each of two queries I e-mailed them. This is my third steel frame bike. Unless I'm careless around thieves again, I don't expect to ever need another bike. You're required to take delivery in person. No drop-offs.

I purchased a Motobecane Fantom FS 29r XO equipped a year and half ago $2,200.
The KMC chain hollow pin broke repeatedly from the start. The shifter cables, both had to be replaced; They kinked inside and steel stranded cable unraveled inside the actual finger shifters and the tubing, within 6-8 months of ownership. The handlebar was small 550 mm. The bike purchase maybe saved you $400 over a local bike store. The bike isn't entirely XO equipped, just the shifters and derailers. The crank arm is FSA, nothing special. They ignored me when I asked for a free Jersey of Motobecane to wear at races... They need representation but they said it was a liability issue: 0 and they ignored when when I told them their cables were of poor quality and I should get reimbursed. I had to fix this myself multiple times because the cable were just stretching and I didn't know why so the shifting was bad until I replace. A
Just be ready to replace a couple parts and tighten EVERYTHING because most things are pretty loosely put together. The finish is primer grey so they are saving from having fancy paint. I sprayed over the ugly decal with matte black since it's been painted over with a clear coat and I redesigned a decal and put Motobecane back on reversing the colors. Hope this helps. Okay deal, okay bike. Not a steal of a deal, w/ no dealer support.

1. I purchased a Motobecane CXX from Bikes direct. Steel cyclocross frame and SRAM Apex components for $800. What a bargain. This bike is very nice, nicer than the two bikes I used for years and sold last month, a 1990 Bridgestone RB-1 and a 2007 Salsa El Mariachi. Granted both of those bikes are different than the CXX. I've been commuting on it every day for four weeks now, first week 28 miles/day then 13 miles/day. This is the perfect commute bike. It might be the perfect everything bike, unless you race *competitively* or weigh your bike more than you ride it.

2. The purchase was very smooth, I appreciate that they take the extra steps to verify identity.

3. Packaging was very good, everything was secure, nothing was going to get damaged in shipping unless some there was some real abuse by the carrier.

4. Very easy to assemble, but to be fair, I've put a half dozen bikes together from parts. I think it might be a bit daunting for someone not mechanically inclined.

5. I'd bet most of the bad reviews are from competitors selling the same thing with a name brand sticker on it for a lot more.

6. The website could use a redesign. It works well, but it looks old. That's why 4 stars, really the shopping experience and bike I purchased deserve 5 stars.

Great place to get a bike when orders go correctly and you know your bike size.

I purchased a high end titanium 29er from them in the past, and it was a flawless transaction at a great price. The bike has been phenomenal.

I decided to share and comment on their Facebook post in order to get on the waiting list to order one of their new fat bikes. I shared the posting on the bike group that I administer on Facebook, and at least one of the members put an order in for one. I was psyched when they sent me a Paypal invoice and paid right away. After a few weeks, others I shared the info with started to get their tracking numbers. I had to email bikesdirect to find out if mine was on the way and it was then they informed me my bike was damaged in the warehouse and I could either get my money refunded or get a smaller size in a month! I had no choice but to get my money back.

It would have been nice to have more options or at least been informed without me having to do the chasing to get the info. I most likely won't be recommending them in the future.

The bikes have fake suggested retail. After I got the bike I went into a bike shop to find out thAt there bikes did not cost that much more and they come with a lot of service and advice. Also the derailer hanger was bent out of the box and when into the spokes on the first ride which was my fault for not having it tuned by a bike shop. After having the bike shop fix the bike I took the gravity full suspension out on the trail and it rode like carp. The rear suspension was popping all over the trail. I waisted a lot of money on this bike. Go to your local bike shop and buy there.

So far, not great. They sent the wrong bike. Not a crazy error for any company, however, you'd think that I was trying to pull a great heist with the information they want in order to return the bike. They need a photo of the label and the box to confirm that it was the wrong bike. Not that it matters, because they won't send the correct bike until there is confirmation that the incorrect bike has been shipped. I can understand a company not wanting someone to get two items for the price of one; however, I am the one with the charge on my card for the order and now have to wait an additional, oh, two weeks-ish for the correct bike to arrive, when this was strictly a failure by the seller. So yes, I am a little miffed. The bike they sent did appear to be okay quality, though it was apparent based solely on color that the wrong bike was shipped in the first place, so I have never removed it from the box in order to make an assessment of its quality.

On the re-do, the company was supposed to ship the replacement (correct) bike to a different address than the original one -- my work address, instead of my home address. I own my own business, so this is a non-issue, and I didn't want to have to take off work several hours to sit around waiting on UPS again. Bikes Direct said they would ship to the alternate address, but nope. Didn't. So I again had to take off work to wait on the second delivery of the bike.