1. I purchased a Motobecane CXX from Bikes direct. Steel cyclocross frame and SRAM Apex components for $800. What a bargain. This bike is very nice, nicer than the two bikes I used for years and sold last month, a 1990 Bridgestone RB-1 and a 2007 Salsa El Mariachi. Granted both of those bikes are different than the CXX. I've been commuting on it every day for four weeks now, first week 28 miles/day then 13 miles/day. This is the perfect commute bike. It might be the perfect everything bike, unless you race *competitively* or weigh your bike more than you ride it.
2. The purchase was very smooth, I appreciate that they take the extra steps to verify identity.
3. Packaging was very good, everything was secure, nothing was going to get damaged in shipping unless some there was some real abuse by the carrier.
4. Very easy to assemble, but to be fair, I've put a half dozen bikes together from parts. I think it might be a bit daunting for someone not mechanically inclined.
5. I'd bet most of the bad reviews are from competitors selling the same thing with a name brand sticker on it for a lot more.
6. The website could use a redesign. It works well, but it looks old. That's why 4 stars, really the shopping experience and bike I purchased deserve 5 stars.