Member since October 2013
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Great place to get a bike when orders go correctly and you know your bike size.
I purchased a high end titanium 29er from them in the past, and it was a flawless transaction at a great price. The bike has been phenomenal.
I decided to share and comment on their Facebook post in order to get on the waiting list to order one of their new fat bikes. I shared the posting on the bike group that I administer on Facebook, and at least one of the members put an order in for one. I was psyched when they sent me a Paypal invoice and paid right away. After a few weeks, others I shared the info with started to get their tracking numbers. I had to email bikesdirect to find out if mine was on the way and it was then they informed me my bike was damaged in the warehouse and I could either get my money refunded or get a smaller size in a month! I had no choice but to get my money back.
It would have been nice to have more options or at least been informed without me having to do the chasing to get the info. I most likely won't be recommending them in the future.
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