BigBasket

At the outset, I must thank BigBasket for delivering groceries few times during lockdown. However, they have no control over the quality of fruits & vegetables that are being delivered or transportation of the products. At times, the items a lying on the floor of the vehicle. Customer Service is a big zero.
The site is user-friendly to search for products but one has to take a trip to the moon to lodge a complaint. The site has been made in such a way that one has to spend hours searching for a path to complaint. There is an exchange system but who will exchange items worth 50 & 100 rupees when getting a Delivery Slot is so difficult.
I have faced issues with quality of products, cancellation of critical items, shortage of delivery, damaged items, refund, technical issues etc., etc. but Customer Service has been pathetic. Even these days, there will be nobody on the Chat Option. If one calls up Customer Service, there will be vague response & nil resolution. They will promise to call back but NEVER has anyone called back.
Spending an hour or so, one groups 15 to 20 items in the Basket. Though these items are seen as available, few of them (at times more than 50% of the items) will be knocked off the list stating they are not available? After payment, there will be no delivery slots. One has to keep checking every time to see if there is a slot available. By the time a slot is available, another 25% of the items are not available. Advance against order is paid after a slot is available. Next day, a mail will be received that some items are not available. Then we have to wait for a 3 hours window as the actual timing of the vehicle is not know. Even after all the reductions in the list of items, there are times when the delivered items are short of the final order. What kind of Stock Control is this?
Recently I have been facing technical issue wherein there are several Delivery Slots seen during the day but at Payment Stage during checkout, there is a message that no delivery slot is available.
I have sent several emails to Customer Service with screenshots of the error but each time some different person responds with different interpretation of the issue and zero resolution. Instead of escalating the issue within their technical team, BigBasket is ignoring the complaints because they are currently full with Orders. This is really frustrating. By the time the issue is sorted, most of the items will not be available, as the way it happened last time too.
Yesterday & today, I have sent emails to the CEO of BigBasket but yet to receive a response. If they are not bothered about Customer Service, very soon Customers will look for options. Kindly review your operations & review before it is too late.

Fraud company advertises Liquor but not asingle item inany catagory is available total fraud. All items are not available anttine