My college friends refered big basket site. So I ordered some grocery items from it. They given some discount on the itmes. & delivered within few hours.
The Ridge Gourd and the bottle gourd product was very bad. It is not provided according to customer requirements I. E., 500g 100g. Kindly, make changes as per our request.
Our Experience with BB Daily:- Dear Mr Suresh
I have subscribed for 2 packets of Warna cow milk. Today I didn't receive milk, however the status was marked as "Delivered". On complaining, the refund has been credited to my wallet however status is still marked as "Delivered".
On 11th October also, the day of Maharashtra Bandh, milk was not supplied and refund was credited. Today I was shocked to see that on 13th again the money has been debited (screenshot enclosed) and status for 11th also is still marked as "Delivered". (screenshot enclosed).
It's not an isolated incident and I have noticed similar things in past as well that milk is not supplied, but the status is marked as "Delivered". On complaining refund gets credited and few days later again debit is made silently.
I have complained of these unethical practices in the past and regret to say BB Daily hasn't taken any action.
The only option left to me is to stop availing business with BB Daily and alerting my friends also
They are taking prepaid orders and block the money by cancelling the orders. They give refund the amount in wallet but customer cant utilise that as they r not taking order anymore. Fraud company.
Delayed delivery and the worst customer service ever faced. Just never use their service. Delivery guys are unprofessional to the greatest extent. The worst company in today's date.
Actually, one time I ordered some monthly grocery items. That was come few hours. But later on I was ordered then that was not come in time. So many hours they had taken.
Car was damaged by bigbasket van i gave the complaint but they are simply saying not our van all our neighbours saw the van also i also send the cctv footage they are not responding correctly.
I INSTALLED THIS APP TO HELP ME DURING LOCKDOWN BUT IT FAILED... I ORDERED GROCERY FOR CASH ON DELIVERY BUT THE DELIVERY PERSON AT THE DAY OF DELIVERY DENIED TO PLACE GROCERY FOR CASH AND ONLY KEPT ASKING FOR CREDIT CARD PAYMENT, I STAY IN US AND PARENTS IN INDIA, THEY DONT HAVE CREDIT CARD AND DONT KNOW MUCH ABOUT ONLINE STUFF... FELT BAD FOR THEM WHEN I HEAR THAT THE PERSON TOOK BACK THE ITEMS AND NOT ACCEPTED CASH... NEXT THE APP INFORMED ME THAT THERE WAS AN SECURITY ISSUE WHO DID NOT LET THEM ENTER IN SO THEY CANCELLED THE ORDER... ATLEAST PROVIDE TRUTHFUL REASON GUYS... BAD EXPERIENCE
Yesterday ordered fruits and vegetables today delivery boy throwe items infront my home and customer care stupids saying sorry from morning no action taken
Worst experience.non supportive team.Delivery boy picked up my all items back and they deactivated my account and not providing refund also.
1. I had ordered amul taza x 6 pouches for 11 Apr 2020 but the same was not delivered. Pls refund amount. The BB team is refusing to refund.
My e mail id is *******@xxxx
Fraud orders placed from my account using my bigbasket wallet credit and all bigbasket did was deactivated my account! I lost my account as well as the amount in it.
Pathetic service
After follow ups for ard 40 days i get the milk bag
Tender coconut is not tender knives dnt go inside
They say delivery charge would be refunded aft u shop for 1999 but no where they mention it should be done within a mnth n on every 1st it would reset this u only come to know the next mnth when your counter is at 0 again
All false promotions just to cheat customers
I really wonder how come shahrukh khan such a famous personality promotes such cheaters
Was in for a rude shock when I got vegetables and fruits from big basket, adding photos, really bad experience, such a waste of time!
Very worst service, most useless shopping site ever seen,
My first order got cancelled by itself.
Dont use it anyone... just boycott this site
Cancelling orders at last moment of delivery. Worst. Better switch off ur app. U r unnecessarily making people wait for their orders.
One of the worse services i have ever seen in my life. No proper response at all. No transparency maintained.
They deduct money from the advance made to them without delivering the product. Customer care is horrible. No resolution.
This is so redicoluos that you always tell missing items after paying amount.
And second thing you keep our money in your big basket account. For that it is our obligation to purchase your items of that money n then you charge 50 rs delivery. Mere sath 2 baar ho chuka hai aisa. Har baar missing items ke paise wallet me rah jate hai, ek baar 163 rs rah gaye wallet me missing items ke fir usko wapis lene ke liye maine socha ki items purchase karti hu to 163 rs me main rs 50 delievery charges du. Or nahi to inse jyada saman lo. Or dusri baar b inhone yahi kiya maone 2000 rs tak ka saman liya wo 163 rs wapis lene ke wajeh se or in logo ne fir mere ek items missing dhikha ke fir paise apne bb account me rakh liye. Itni ghatiya service hai. Ki majboori me inke yaha se kabhi kabhi saman mangna parta hai.
Take me my feedback.
Thanks
Poonam
Overview
BigBasket has a rating of 1.1 stars from 174 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BigBasket most frequently mention customer care, delivery slot and bad experience. BigBasket ranks 197th among Grocery sites.
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