BigBasket

I just noticed that BigBasket always changes the prices including delivery fees just at the time of payment - the amount is higher than what is shown during checkou - so buyer beware.

The BBstar membership is a rip off - does not offer any value at all. BB keeps changing its terms and conditions. I was supposed to get cash back every month - however nothing credited so far.

Customer service is a joke - doesn't exist in BB

NEVER deliver on time. You will spend all day waiting for them while they keep randomly changing their delivery slots. And then charge you if you want to cancel your order.

If you don't want to get cheated then stay away from BigBasket. They are just a #BigBasketCase.

They will be charging the item price plus delivery charges for each order. And during cancellation (by BB ony)
They will refund only item price only. Delivery charges Rs. 50 will be not refunded., with delivery of order.
One more thing recently for hand sanitizers, they have lot demand.In fact they dont have stock., but they will book the order with prepayment method and on delivery date, they will say out of stock.
This is absolute cheating.

They keep assigning a different person every minute, New person comes and asks, how may i assist you. I have explained the same issue 10 times to every person assigned. I have raised a concern since morning and the poor staff is unable to resolve it. I m literally fed up with the service. They should have the record of the cust issue and the staff should focus on resolving the issue rather than asking again that plz explain the issue.

Dunzo and Bigbasket Congratulations on providing such a pathetic service. We have been ordering since the last 3 days and it says order arriving in whatever time. Then after 1 hour the order is cancelled saying delivery won't be possible. If delivery is not possible why have you kept the cart open to fool customers. At 10 PM we get the order cancelled message and then we don't have the option of going out and getting it.

To add more, think of your delivery partner dunzo. He has to travel all across to this bigbaskets small warehouse where Stock is not available since evening (cart is open till 10 PM) and he has to return back without being able to deliver the order and spending his time energy fuel money gone down the drain!

#bigbasket #dunzo #customerservice

I am regular customer to bigbasket from Mumbai. I take all my monthly grocery from them. Initaily 1st two delivery it was all good. However since this year I see duplicate products getting delivered in bathing soap and eatables, because of which i m facing rashes all over my body. I want everyone to know and stop buying products from bigbasket.

I did call them as well as mailed them my problem with all the proof, there is no reply.

I tried to order about 46 items, mainly grocery items from BB, after all the items were meticously added to cart, at the time of checking out after verifying the list, a message pops up saying delivery slot not available try later. If the delivery slot is not available and they are not able to service, why donot they inform us prior to adding the items to cart. It is mere waste of time trying to buy items from BB online.

Most pathetic service I have ever seen in my entire life! I ordered a full household item for 1900, they charge me 50 delivery charge, give me next day delivery date. They call me in the morning to confirm my address to deliver 3packets of *******@50/- each & then told me the rest of the delivery is on the way AND believe me folks, I am still waiting for the remaining items.
Reading the reviews I now feel cancellation would be my headache to recover the money paid, so I will wait for the items to be delivered & if it doesn't come by today evening then I will take proper action where their brand ambassadors too will get the message of not endorsing for such FRAUD online businesses

Three cheers to the Bigbasket team for delivering groceries and essential items on-time even during such crisis situation. More success to you guys! Stay safe!

BEWARE Friends,
Always compare prices of the items with Amazon Pantry, grofers, Reliance etc, you buy anything from Bigbasket. Surely you will save minimum 10% if you don't buy from Bigbasket.
Also Bigbasket have started new game of Day Time Loot by supplying underweight fruits and vegetables and charging 5% extra by manipulating weights.
E.g. One kg any fruite or vegetables will be labeled as 1.05kg for charging extra money, but when you check the actual weight, mostly its below 1kg

Once you place order wait for 4 days or 2 days. In case if you miss one call from the delivery boy. Your order will be postponed to next delivery slot which will ge after 4 days. If you call back delivery person will not attend call. Even if you are within the alloted delivery time slot. They would not attempt delivery again.
Doesn't matter how frequent customer you are.
Same problem i faced once before. Waited 4 days for delivery, on 4th day they said due to vehicle breakdown my delivery is postponed to next slot which is again after 4 days. Worst service.

There are other supermarket around your town has 1hr delivery service without any delivery charges. Findout nd go for it.

I had ordered a few items from Bigbasket which included 2 coconuts. The delivery slotted for 2 hours duration between 9.30am to 11.30am the next day. Items received at around 10.15am. The coconuts were not cleant off its outer layers. I complained to them and they sent their usual apology. One coconut was of good quality. The other one when I broke the next day, was surprised that the coconut had only muddy water and nothin else. I have again written to them and also asked for their Management to be informed and also Shahrukh Khan who is always boasting of BB quality in his ads. (He is paid for that so he is not bothered about quality.)

I had ordered items online and paid using credit card. I got a delivery and 2 items were missing and when I asked customer service they told me those items are not in stock. If the items are not in stock then why did they allowed me to add those items to the basket? Now they didnt refund me the amount to my card but to thier wallet so that I have to order onemore time. This is worst service and waste of time.