BigBasket

They will deliver order as per their convenient time not as per your selected time slot, even if you call their customer care they wil be rude with you, they will say that delivery people have many orders we can not deliver yours on time if you want cancel. That's how their attitude is. Absolutely hopeless app ever. Never using it again and going share this with my friends, social media and everywhere i can to let them know how worst this app and people who are working for it.

I have ordered twice from bb only as I trust TATA. One item was not delivered, cash not returned.
Response to queries slow. Customer service could be much better. It helps customer to continue the relationship.

Most useless app. They don't place the order on time. Even they don't even bother to give any update on that. It can be more than 1 hour 30 mins. Either you have to wait or cancel your order. Very bad experience...

My orders don't get delivered in the delivery slot booked by me and get cancelled by them without informing me. They lie blatantly and give frivolous excuses like not allowed inside by security and my number was not reachable which are both shear lies. On raising the issue with customer care only shallow promises are made and no action is taken to resolve the issues. This is not a one time experience. I have gone through this hassle multiple times over the last two years. Pathetic level of services and heights of unprofessionalism! They should just shut shop as they don't value their customer's time.

I ordered Vanilla Protein Powder and I received atta with insect. I returned it and Big Basket is accusing me of changing the product to atta. They did not investigate the delivery guy or the management where the product is kept, they just assume I changed the product.

I feel defeated because no one was open to listen to reason. Bunch of irrational people.

I ordered vegetables,paid around 390/-
They cancelled and rescheduled for more than a week and now I have a balance of 100/- in my account, I stay in a complex where security is 24/7 still the delivery agent cancelled saying no one at home

The delivery people have a habit of updating it as "delivered" as soon as the order is placed...this is worst...I ordered chicken at 8:15 and the order is updated as delivered and the delivery is made after 1.5 hrs...worst stupidest and obnoxious service...

I have ordered today 11am and my ordered delivered time is 5 pm to 8 pm but still not received and without my permission reschedule my order. Overall wrong commitment by your team management and seniors. And Friends not any order or shopping to big basket. This is fraud company.

Worst service delivery guy says I was at the customers door step and called the customer on mobile, me call could connect so order was cancelled and the same story he repeated next day. Though I have informed customer care that I was in the house and nobody came to deliver the products, the delivery executive is lying now I am again waiting for re-delivery and from 1 pm to 4 pm I will keep the house door open to see whether the delivery guy comes to deliver the products or not. They have cancelled my ordered saying due to operational constraints my order is cancelled. Why is big basket going so down these day first if you compare the prices big basket have high price compared to blinkit and on top blinkit is giving delivery in 15 to minutes and big basket take full one day and on top of that they lye that deliver attempted ridiculous and worst service by Big Basket pls don't spoil Ratan Tatas name

Since 4 days my items are in basket. At checkout it says try later, every time I try to place order. I understand huge demand but then they could allot any slot after couple of days. On their home page slots are available. Instead they asked to deposit funds in their wallet, I did. After that also order not accepted. Tried pathetic customer care. Finally am told service in your area is temporarily stopped. My question is why they asked me to deposit funds in their wallet if knew they can't take the order. This is cheating a customer. Now I am almost begging for my refund. They are not bothered. Never ever trust them

Hi friends

I am a regular customer of Big Basket for many years I have been availing big basket.

Today I ordered 1 kg Tomatoes and found that all the tomatoes are coloured as the dye was sticking on the skin of tomatoes. In all the tomatoes some holes are there, it seems they have injected colours into the fruit/vegetable.
We even don't know what grade food colour they use, if its food colour or some chemicals.
Some photos are attached.

Worst experience ever had with big basket, after escalation several times also many times order doesn't reach you and they refund. This is really frustrating, if the items not available it should notify us

They are very consistent in providing really bad products. Uncountable times I have complained but it seems they don't give any importance to their customers. Hope they stop spending money on star endorsements and provide good quality products which is the essence of their business. I wish i can upload videos of the stuff they send with insects, worms, etc. Save yourself and your family by not ordering from them. Don't even bother complaining as they might just laugh at you after the discussion and send even worse product next time.

The service aspect of Big Basket is dismal to say the least. Deliveries are not firm and cancellations happen at the last minute. Often the quality of certain vegetables ad fruits is not at all good but they do refund the money when they receive a complaint. Refund is not the answer. Customers order for their need and they cannot be getting bad quality stuff. Seems there is no quality control in procurement. Customer care is absolutely dismal and if one may notice, the same standard answers come from them each and every time. I feel like asking them to also furnish us with their list of excuses so that we do not have to read their full excuse and they can just quote the serial number in their excuse statement. Being a TATA enterprise, it is quite surprising and shameful.