I have made an order at 3:30pm and got the slot for 7pm to 9pm. At 9pm they canceled my order and didn't even inform me.I never saw any site canceling the order without informing the customer.They are the worst ppl Don't use there service if you want your order to be deliver.
I placed the order in big basket for the very first time and it has been a terrible mistake. My order was supposed to be delivered today at 2.30 to 4.30 pm but I requested the customer service to please prepone the order. They said that it's not possible but they confirm that the order will reach to me at the mentioned time. Then I get a call at 2:00 pm around which is almost the time of the delivery time I should receive my orders at and they tell me that the order can't be delivered today and it is rescheduled for tomorrow. I requested them that I have an event at my house so please extend the timing but I need it today but they said it's not possible today and will be done tomorrow. So as far as the reviews go. A big No to whoever is preferring to order from big basket to get their products delivered on time and put faith in them that they'll deliver your order to you within the mentioned time as promised, they don't.
This is the very first time I ordered from big basket. Instead of getting a preference or discount for a first customer, they inform you at the very end that it's gonna be delivered tomorrow. Let alone I'm doubting the products that will reach me tomorrow. I hope it's worth the wait. It makes me furious that I had an event and I trusted big basket. I thought I have confirmed with the customer service and they have promised to deliver it on time so it should be fine but then at the time of delivery this happens. My day has been messed up already.
It's a big big NO from my side on ordering veggies and fruits from Bigbasket. The green were all yellow and smelly, fruits were raw with no taste. Never ever in my life have seen a whitish pink beetroot from inside. What a waste. Had to throw everything out. Even the tomatoes were plastic. I won't suggest anyone to expect fresh veggies from there.
I had ordered for 1 kg tomatoes and they were fully green, not i good condition as well as only 750 grams were delivered. Even i ordered bananas which were smashed completely. They cheat on quantity and quality both...
Therefore i would request the management of big basket to work on it.
Very poor and pathetic service. Order has been cancelled by Big Basket and they don't even bother to inform us. Their time slots are for 2-3 hours that also in the middle of the day, we cannot select the time slot also, for this customer has to wait and sit for the order at home. They will refund the money in wallet instead of bank account. Why the customer will try again for Big Basket.
Even after several mesgs several mails regarding Refund there is no response
What the $#*! is going on.
Kindly refund my money as it's a crucial and critical financial problems everywhere iam just getting this auto mailers which is of no use.
I have cancelled an order because they changed the order and removed one item which is essential for me.
I requested them for refund to my bank account but they did not done even after 23 days and customer care people are not responding.
Thanks
Jayabhaskar
Using bb since 3 years. Disappointed with recent orders in Bigbasket. I ordered tissue papers but received different product. I ordered "Just bake" bread and got it without an expiry or manufactured date. Last one was Kisan Ketchup, even that doesn't have an expiry or Mfg date. How bigbasket is allowing to deliver a product without these important details? If I rate the product as 1 or 2, bb team is not publishing the rating or reviews. If I give 4 or 5 rating, they are publishing it.
No counting of the selected items is done. Delivery people start unloading the items in full speed, like Cow's Grass Sacks. They do not even give customers a chance to ask then about the total no. Of items... Now, in the name of Covid, payment is being taken at the time of order by BigBasket, so that they do not come in to burden of payment after delivery. But, does that mean they will behave like this?... as a result, already 2-3 times, Items were found Missing.
Pls be Alert & Save Ur time n Money
I have ordered vegetables and rice from this site. Almost all vegetables are close to spoil(not at all fresh) and rice packets are out dated and smelling very worst. When i raised return request they told me to wait by saying some hopeless reason. Two time i ordered from this site and both the this happened to me. Don't order from this site and get cheated.Not worthy of 1 star rating also.
Apple 255 for 6 piece of very small size and was rotten when cut. Rotten oranges and were very bitter, grapes are very sour. Kiwi were rotten bananas were rotten. I paid more than 1200 rupees for these fruits and they are not worth even 500 rs. Guys purchase fruits from radi on your street instead of purchasing from Bigbasket.
Today when I contacted customer care of bigbasket, one Mr. Neel Kamal was representing bigbasket suddenly hung up on me without giving any type of reply. It seems bigbasket management did not imparted proper training to their customer care personnel, regarding how to behave and speak to customers. This is very pathetic and rude behavior of customer care personnel is not at all accepted.
I hope bigbasket management will wake up and take proper action on such rude behavior customer care personnel...
Big basket supplied damaged products and their system is not allowing for return or exchange of items. There is no response to my message / chat. Very poor service. I have paid for items that are not usable. I request bigbasket to provide refund for the damaged / defective items.
Worst Products and even having defect like their mosquito allout which I bought it never worked and I guess it's only water in that nothing else no smell of it no.mosquito.ia getting run away from it and it's very costly very cheap product overall and not at all effective as well. Don't buy this. Products from bb
They didn't give a slot. So called them more than 4 times. Everytime they said it will be refunded within 7 days. It's more than a month. Still they don't. I think it's very cheaper way of getting customers.
Each time I order they don't deliver it on the slot mentioned and deliver it after two days of constant follow up with them and then ending up talking to a manager, M i getting my products for free? I am paying for all of them and still have to experience worst customer, who have no idea what they are doing, I m really getting fed up now and I have to look for a different groceries site online.
Accepted Order, Taken payment, given delivery slot after 4 days, accepted by the client, still failed to deliver the product. Very poor service, No consideration of the client time, & money. B B not able to maintain self-commitment.
We are putting request and Bigbasket cancelling order continuously, If they are not able to run there services at least in metro city then they should shutdown there nonsense service.
After cancelling order not returning to main account and returning in their wallet so ultimately the money is stuck towards these useless service Bigbasket.
The promoting ambassador is nonsense then what we can expect.
Very bad experience with bigbasket...they will never delivered on the given time slot.they will change the slot by theirself. Very disappointed.i will never order again from bigbasket
Accepting the order prior 3 days Order No:EXN*******008 &******* and showing order accepted and on the same day the item is out of delivery. Again shows on the same hours that its cancelled - backend auto canceled someone or miss managed or just non committed show. Cannot be at all trusted and that I am surprised with the name associated as TATA. While writing this I feel I am disrespecting RATAN JI tata sir which I feel ashamed of. But the entire process and delivery management is a mess and full of non commitment…
Overview
BigBasket has a rating of 1.1 stars from 174 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BigBasket most frequently mention customer care, delivery slot and bad experience. BigBasket ranks 197th among Grocery sites.
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