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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Easy return and efficient checkout process. I enjoy ordering from them, always easy to find what I need online. Happy to order from BH!
Great equipment selection at very reasonable prices. Especially used Fujifilm cameras. I have bought here before for this reason and will continue using B&H as the first place I look for photo equipment.
B&H always has everything in stock PLUS since they are based in NY any purchase sent to my home in North Carolina is not taxed.
Over the years, I have purchased several pieces of photographic equipment and two computers with accessories from B&H, both by phone and online. The items have all been received in good condition, and customer service has always been helpful.
Great service i will use it all the time, love my photo and all lenses...
Very good quality
I've come to trust B&H over many orders and years. I would think twice before trying to save a few bucks and buying elsewhere.
I appreciate the products they recommend, and I can usually purchase overnight shipping, which can be necessary.
I've been buying from B&H for some 15 plus years. Always reliable and not any more expensive than Amazon or eBay. When you need help, you can call their number and someone answers immediately. No navigating through a jungle of leads as to customer service. Super friendly.
Highly recommended!
I've never had a problem with shipments or the quality of products. Great prices. Better than Amazon for any electronic device over $100.
Normally I find everything at B&H, and I like buy Fast and Safe, I've been a customer since many years a go and always B&H is in continuous improvement.
They offer lots of variety in their products, they list more specs info than any other site, free shipping for orders over $50, and navigating and searching site is convenient and easy.
Best online site for electronics. B& H has a great selection in every category combined with great prices, and easy to use website, and great customer service.
Always knowledgeable and helpful staff. Quick service and great prices! I would recommend them to anyone and I have recommended them over and over again to friends, students and fellow photographers!
Ordered Dell laptop and received Asus monitor. And they said that if i drop off the wrong item at fedex they will start processing my laptop immediately. So I did the same and shared the tracking info with them but now they changed their tone, they are not sending my product immediately. Three different Customer Service Assistants gave three different statements about their return policy. I am really disappointed. I don't know when they will send my laptop and I hope at least they will send correct one if they send. They don't believe in Customers. They send 230$ product for my 899$. I learned my lessons this will be my last product from this site.
Since 2003, B&H was always my first choice for Photo and AV gear but they recently instituted policies that have destroyed my interest in doing business with them. #1: Aggressive dealer territory protection. The vast majority of their products no longer ship to Canada, forcing consumers like myself to source equipment from local suppliers here in Montreal who charge OUTRAGEOUSLY high/uncompetitive prices + 15% sales tax. #2: Choosing to ship with UPS to Canada instead of Purolator or USPS... I will NEVER do business with UPS, they treat customers like garbage and rip people off with their unnecessarily high brokerage fees. Bye bye B&H... I spent thousands over the years both personally and professionally... no more.
I really like the store, both for the quality of the products and for the ease of purchase. Whenever I need something, this is the first store I'm looking for.
I have shopped for many items and found that B&H Photo is consitently the best on variety, value, and has a great easy to use website.
It was easy to navigate and the website is a breeze to make a purchase.
Great prices and items were in stock. Free shipping was available for my order <3
Great Prices and Excellent Service ! B&H has become my main supplier of photo and video needs. Thanks B&H !!!!
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members