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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I enjoy visiting the B&H website. My searches for older Epson inks are simple; customer reviews on all products are presented up front; online chat help is immediate and knowledgeable; prices include fast shipping; packaging for shipping is done carefully so your inkjet paper arrives without bent corners; your cart is easy to view, and the payment procedure is easy and uncomplicated. B&H does it all correctly.
After 20 something transactions, I find B&H to have:
Simple website navigation through massive inventory. Fast uploads ... no diddling around.
Quick and knowledgable text & phone response for specific questions.
Ultra fast shipment.
Wide and deep product inventory.
Nobody does it better.
B&H has always helped me all of of my Audio needs for my 15,000 450 seat restaurant. I have alway been pleased with their service. They have always been able to answer my tech questions.
Thank you.
I buy all my equipment on B&H for 12 years! I'm a Photographer and love to experiment buying new gear, some times it doesn't work, thats where comes return policy of B&H. No problem to return almost anything. One time I had a problem returning Laptop. This is where they charge restocking fee.
The selection of photographic equipment is amazing. Excellent prices along with fast shipping. Also really like the reviews from other photographers - helps in the buying process.
I can use my AMEX card points to buy stuff here. That's seriously AWESOME! Plus, the place rocks too. Routinely cheaper than the big A
I just don't think about it any more. After decades of buying from B&H it's become automatic. Once in a while they are not the cheapeast but are always the most dependable for purchase or troubling shooting. Whether I'm buying a cable or a camera system, always my first stop and almost always my last! Great company!
I'm from Brazil but everytime I get to buy online, it's always hassle free!
The store itself in NYC is paradise
While no tax is great and free shipping, their inventory has something to be desired. I want to know something is going to be back ordered before I order it, you don't get that level of indifference from amazon and new egg.
Always easy to order quick to receive. No bad products. I never return anything, but I heard, it is easy to return too.
It's always a pleasure buying through B&H... great customer service when needed, easy to make orders, and of course the best prices and deals.
Iʻve been shopping from B&H for over 15 years and they never disappoint!
They continue to keep up with these ever changing times with photography and videography. I love their Daily Deals and all the products they carry for amateurs, prosumers and professionals!
I live in Florida and over the years I've purchased many items on-line without hesitation. I have never experienced any problems. These folks are honest, responsive and dependable. Highly recommended.
Fully satisfied with shopping, questions answered and ease of ordering. I will be returning in the future.
The staff at B&H Photo is very knowledgeable and friendly. No question is too basic. They help you find the right equipment even if you don't know what you're looking for.
I order many things (too many) online from my friends at B&H. Why, because I trust them. I have shopped at B&H (online) for many years and have never experienced a problem. If for some reason I'm not satisfied with an item or there is a problem with an item, B&H takes care of it with no hassles. I highly recommend B&H!
New shipping policies have slowed deliveries from next day (to Boston) to 2 days. I used to swear by B&H - now I just sort of like them. Adorama has suddenly become a competitior for my business.
We had a very easy time finding what we wanted and the prices are very reasonable. The checkout was very fast and easy too.
Everything I need for my projects is at B&H, from photo to pro audio to accessories... even financing. Thank you B&H!
Easy to log in. View what I want to look at. Has great info on all the items, and most of the time has the best prices.
Thanks B & H
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members