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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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My wife and I were shopping at B&H for years, both ordering on-line and coming into the store in NYC when we happen to be there (from New Jersey). Store is large with tremendous selection of goods, nice and knowledgeable staff, shipping is always on-time and overall quality of offered products are above average with reasonable affordable pricing.
They can do it all. Nice, simple website - easy to purchase! Great quality items - I never hesitate when ordering from B&H!
B&H combines a stellar website, excellent prices, fantastic return policy, and (if you happen to be in NYC) a great store to explore -- all seamlessly put together. They are my first pick when shopping for electronics, cameras, etc. Always a pleasure to see such care & consideration put into a (local, non-chain) business. Thank you, B&H!
Reviewed and compared products, had a quick online chat, ordered and paid for product all within 10 mins. A first for me! If the free Expedited Shipping comes though as stated, I could not be happier with an online transaction.
All of my transactions with B&H over many years have gone well. The products have shipped quickly and arrived in A-1 condition. The website is easy to use. The product reviews are a of high quality and appear to be real, unlike another large e-commerce site.
Website is easy to navigate, relevant search results, makes it easy to compare, and doesn't have a bunch of ads jamming it up like other retailers. Customer service is awesome and made it east to ask any stupid questions. Shipping is free and fast. Best selection and price.
I find stuff I don't even know I need here. And since it always comes on time and I'm confident I can return it easily, maybe I order more than I should...
The website is easy to use and offers great options! We use B&H for work but this was a gift card for Christmas.
Good price for what I wanted, a bonus of free shipping. Easy web site and quick to get what needed to be ordered.
B&H is my go-to place to buy electronics and photo equipment. I check Amazon, but at leat 9 times out of 10 I get a better deal with B&H, plus free shipping, etc.
Have always had excellent experience with B&H. Great price, good selection, easy to order, free shipping, no sales tax. What more can you ask for?
I have been shopping here since 1996. I have been to the store as well. This is a toy store for adult video-files!
Prices are better than on Amazon or Walmart - Free Expedited Shipping and Tax Free! What more could a Grandma want for her Grandson's Christmas Wish List? Awesome!
Good selection & often at very competitive pricing for name brands. Easy site to browse. Would shop online here again.
Found the right product, with thorough product description at the best price. Great shipping speed, too!
B&H is the only place I buy all my computer needs. I love their professional and dependable service.
I've followed various websites over the years to buy my technology related items, and for the longest time, it was Eggheads, then Zipzoom Fly, then NEwEgg, and until 2 years ago its been Amazon, just due to price and quick shipping.
I've been going to BHPhoto more and more for both my personal and company needs, and now for any technology I look to BH first, and then amazon. Even if BH is 5 dollars cheaper, its worth it usually to go through them.
Purchased a 75" TV, Numerious Routers/Access Points, Monitors, and other technology from BH, and will continue to do so.
Had an instance where a week later something I purchased went on sale, clicked the EASY TO SEE "Live Chat" button asked for a price match, and it happened.
Easily my Fav site to buy now, and don't hesitate.
The B&H website is comprehensive, up to date and easy. Ordering equipment doesn't get any easier than this.
B&H is a trusted source for all my electronic orders. Ordering is easy, shipping is very fast and items arrive undamaged. Prices are GREAT!
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members