On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
B&H is my go to source for computer & photography equipment. I can depend on getting what I need at a competitive price.
Always purchase from B&H because they are the #one in Camera Store, when I'm in NYC I always enjoy going to B&H just to see what's available, no other store can match their prices.
B&H has become my favorite electronics store since visiting them one time in New York. Great service, easy to work with.
I found this deal better than any other website. I haven't received the product yet but post my review once I have the products.
Have what I want, prices reasonable, shipping options I need are available, and the website is really streamlined to make it easy to order.
I live in Australia and I have tried to return a Western Digital Hard drive that was faulty from day one. The UPS service employed by B&H will not take the drive and return it to B&H because of a UPS policy, thus rendering B&H returns policy useless. I have made B&H aware but they have taken no action. OVERSEAS PURCHASERS LOOK ELSEWHERE.
I've been buying from B&H for over twenty years. Anything photographic or electronic I always check B&H before I buy--even for things I don't expect B&H to sell... because sometimes they do sell them. For photo items, I always go to B&H first. Good prices, superior service, and reviews worth the time.
A friend sent me the link, I signed up for a guest account and was done with the purchase within 5mins.
Great company, great service, incredible inventory and competitive pricing. Every time I have placed an order it has been easy and is shipped quickly, without delay for in-stock items.
Site lay-out was really great, easy on the eye, easy to follow, quick to complete! Savings was great too. Can't wait to receive my camera!
Prices are good and they had the item I was looking for. Cannot wait until the product arrives. May daughter is going to be very happy.
Very good technology inventory, great prices, Free shipping and no taxes... Accurate description of products. Good feedback from others.
I have been using B&H for about 15 years and they have always provided great service, sound advice whenever needed, and an excellent selection of products at a fair price.
I have been a fan of B&H since the days of ordering stuff over the phone! I have been a long time customer and they are the first place I look when I am making a tech purchase!
I needed a point and shoot camera for the wife. Shopping was fast and easy. The pages load quickly are very informative and easy to view. There was also plenty of filters for narrowing the selection or making it larger. B & H does a great job with their website.
I didn't know what i needed to make this older flash unit I was given work and your Sales department helped me find out exactly what I needed, I am so excited to try it out! Thanks for making a totally overwhelming experience for me so easy!
Super-responsive service, knowledgeable clerks, good price and shipping. What more could you want? 100 words? What's this?
Since 2010, when I bought my first camera on the site, a Sony HVR Z7, I use the BH website, compulsively, to see the news, to consult technical information and whenever possible, to update my equipment. BH is part of my company's growth in Brazil.
Always reliable, knowledgeable people. Quick shipping. Everything seems to be in stock. Great printed catalogue is a must.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL