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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
This company responds to reviews on average within 0 days

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New Jersey
1 review
0 helpful votes
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Amazing Loyalty Program!
December 5, 2017

I've been shopping at B & H for years. I've never had a bad experience because B & H doesn't stop until it gets it right! Thanks again!

Date of experience: December 5, 2017
Arizona
1 review
0 helpful votes
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Ease of ordering
December 5, 2017

B&H is a model for online retailers,. They make it as easy as possible to order, unlike other retailers that require you to jump through hoops just to spend your hard earned cash!

Date of experience: December 5, 2017
Virginia
1 review
0 helpful votes
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Have ordered many items over a long period of time. Never any problems or concerns that were not immediately addressed!

Date of experience: December 5, 2017
New Jersey
1 review
0 helpful votes
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Purchase
December 5, 2017

Love B&H. Great prices and the best service in the industry. Don't even think of shopping anywhere else.
Steve E. Kaiser
On the Loose TV

Date of experience: December 4, 2017
California
1 review
0 helpful votes
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THE Best!
December 5, 2017

I have been making all my professional equipment purchases from B&H for my business for over 20 years and am as delighted as much today as the day I began. B&H is best on price, service, and knowledgeable experts. I could not recommend B&H any more highly.

Date of experience: December 4, 2017
California
1 review
0 helpful votes
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The prices and service are a Godsend. I am a returning customer of B&H having bought many items from them. Couldn't be happier.

Date of experience: December 4, 2017
Georgia
1 review
0 helpful votes
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They've always had what I needed and generally been trouble free. About a decade ago I had an identity theft issue that tacked back to B&H and Brooklyn but could have happened with any merchant, really. Have bought multiple times from them since w/o problem.

Date of experience: December 4, 2017
Washington
1 review
0 helpful votes
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Better than Amazon
December 5, 2017

I've been shopping with B&H for decades. Great service, great prices and super fast shipping. I just ordered an item here for $50. Same item is over $70 at Amazon. These folks rock!

Date of experience: December 4, 2017
Colorado
2 reviews
0 helpful votes
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Cheap, Easy ordering!
December 5, 2017

Best prices for game systems! Loved how easy the ordering process was. Will definitely order again from B&H.

Date of experience: December 4, 2017
New York
1 review
0 helpful votes
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Reliable and FAST
December 5, 2017

Been a customer for over 30 years and still the most efficient and well-informed of all the photo/video houses. B&H is very hard to beat n this category.

Date of experience: December 4, 2017
Julie A.
Florida
2 reviews
0 helpful votes
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I have bought camera, speedlites, compact flash cards, etc... for many years and have been very pleased with their service and delivery of all products.

Date of experience: December 4, 2017
Mexico
1 review
0 helpful votes
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Great experience
December 5, 2017

Speedy process, simple to use, found the item I was looking for (lens calibration diffuser) with easiness.

Date of experience: December 4, 2017
New York
1 review
0 helpful votes
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Trustworthy
December 4, 2017

Always professional, always on time and fair. Excellent sales selection, knowledgeable staff with prompt responses. Great online system and NYC store.

Date of experience: December 3, 2017
South Africa
1 review
0 helpful votes
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Binocular Purchase
December 4, 2017

Probably a bit premature as I have not received my goods yet, but what a nice website and transparent process, with loads of info on all types of products. I will definitely shop here again.

Date of experience: December 3, 2017
California
1 review
0 helpful votes
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Lots of stuff
December 4, 2017

This site reminds me of visiting Toyland in the local department store when I was a child. What an exciting place to be.

Date of experience: December 3, 2017
Texas
1 review
0 helpful votes
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B&H has an easy to navigate and very informative website, in addition to very helpful live tech support.

Date of experience: December 3, 2017
Michigan
1 review
0 helpful votes
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Buying a Christmas gift on this site, have never shopped here before but had the best price for what I was looking for...

Date of experience: December 3, 2017
Florida
1 review
0 helpful votes
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The site is easy to navigate and their prices are always competitive. I look to B&H first for my high end purchases since they have always delivered exactly what I expected and their service is second to none.

Date of experience: December 3, 2017
Virginia
1 review
0 helpful votes
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Always great service
December 5, 2017

I've ordered from B&H numerous times. Great selection, items are in stock, competitive pricing, quick shipping... Highly recommended.

Date of experience: December 3, 2017
Illinois
1 review
0 helpful votes
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ApplePay makes it Easy
December 5, 2017

Apple Pay just streamlined checkout to be a popup on my browser and a pop up on my phone. I clicked ApplePay for payment and then tapped my thumb on my phone and payment was completed. B&H has embraced the future of payments.

Date of experience: December 3, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States