On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've been shopping at B & H for years. I've never had a bad experience because B & H doesn't stop until it gets it right! Thanks again!
B&H is a model for online retailers,. They make it as easy as possible to order, unlike other retailers that require you to jump through hoops just to spend your hard earned cash!
Have ordered many items over a long period of time. Never any problems or concerns that were not immediately addressed!
I have been making all my professional equipment purchases from B&H for my business for over 20 years and am as delighted as much today as the day I began. B&H is best on price, service, and knowledgeable experts. I could not recommend B&H any more highly.
The prices and service are a Godsend. I am a returning customer of B&H having bought many items from them. Couldn't be happier.
They've always had what I needed and generally been trouble free. About a decade ago I had an identity theft issue that tacked back to B&H and Brooklyn but could have happened with any merchant, really. Have bought multiple times from them since w/o problem.
I've been shopping with B&H for decades. Great service, great prices and super fast shipping. I just ordered an item here for $50. Same item is over $70 at Amazon. These folks rock!
Best prices for game systems! Loved how easy the ordering process was. Will definitely order again from B&H.
Been a customer for over 30 years and still the most efficient and well-informed of all the photo/video houses. B&H is very hard to beat n this category.
I have bought camera, speedlites, compact flash cards, etc... for many years and have been very pleased with their service and delivery of all products.
Speedy process, simple to use, found the item I was looking for (lens calibration diffuser) with easiness.
Always professional, always on time and fair. Excellent sales selection, knowledgeable staff with prompt responses. Great online system and NYC store.
Probably a bit premature as I have not received my goods yet, but what a nice website and transparent process, with loads of info on all types of products. I will definitely shop here again.
This site reminds me of visiting Toyland in the local department store when I was a child. What an exciting place to be.
B&H has an easy to navigate and very informative website, in addition to very helpful live tech support.
Buying a Christmas gift on this site, have never shopped here before but had the best price for what I was looking for...
The site is easy to navigate and their prices are always competitive. I look to B&H first for my high end purchases since they have always delivered exactly what I expected and their service is second to none.
I've ordered from B&H numerous times. Great selection, items are in stock, competitive pricing, quick shipping... Highly recommended.
Apple Pay just streamlined checkout to be a popup on my browser and a pop up on my phone. I clicked ApplePay for payment and then tapped my thumb on my phone and payment was completed. B&H has embraced the future of payments.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL