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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
This company responds to reviews on average within 0 days

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Georgia
1 review
0 helpful votes
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Simple
December 5, 2017

Wife wanted new camera lens for Christmas. I had no idea where to start other than to contact B&H. Within minutes a rep was chatting with me, showed me several options and I made a selection. Great experience!

Date of experience: December 3, 2017
Illinois
1 review
0 helpful votes
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Very good place to deal with I have always had excellent service, fast shipping, fair prices and quality products.

Date of experience: December 3, 2017
North Carolina
1 review
1 helpful vote
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The best in the business
December 1, 2017

Website always easy to navigate and simple to use. Easy checkout. Products live up to expectations.

Date of experience: December 1, 2017
California
1 review
1 helpful vote
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Simple checkout with Excellent Prices! Cheaper than eBay, Amazon, and lowest price on the web! Thank you for having such competitive prices, No Tax, and offer FREE Shipping!

Date of experience: November 30, 2017
Illinois
1 review
1 helpful vote
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Also, free shipping and no sales tax outside of NY. B&H is my goto place for best deals on tech gear.

Date of experience: November 30, 2017
California
1 review
0 helpful votes
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This company treats their customer courtesy for customer calls. They have very good products. I have been purchasing from this company over the years and not once have I been disappointed in the quality of their products or their services. I would highly recommend to everyone.

Date of experience: November 30, 2017
Maryland
1 review
1 helpful vote
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Easy
December 1, 2017

Happy its so easy, shipping is free, and prices are fair. There are a ton of options and its helpful across all industries I am involved in!

Date of experience: November 30, 2017
New York
2 reviews
3 helpful votes
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The Best Gear, at the Right Price, and a 30 day return policy. How could you go wrong? Photo, Video, Audio & Entertainment, all under one roof!... Joe Prete

Date of experience: November 30, 2017
Louisiana
1 review
0 helpful votes
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Love the customer service. Extremely quick, reliable. If they don't know the answer, they get someone who does. Request a callback was amazing fast, significantly quicker than a standard phone call. I love this crew

Date of experience: November 30, 2017
Colorado
2 reviews
0 helpful votes
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Fast and easy ordering!
December 1, 2017

My order was a simple polarizing filter, but it was great to see a website that didn't take time to determine what they were asking the customer to do. I'm getting back into photography after several years' hiatus, so will be back to B&H and will order something more substantial. Thanks for making the process simple.

Date of experience: November 30, 2017
California
2 reviews
5 helpful votes
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Great Store
December 1, 2017

B&H Photo is the best Photographic store in the USA. It's my only photographic supply source. It is my "Go-To" photo source, great and prompt service.

Date of experience: November 30, 2017
South Carolina
1 review
1 helpful vote
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Easy to deal with.
December 1, 2017

No hassles. Great web site and plenty of info on the product. Could not find this tyoe of viewer on any other site for the price.

Date of experience: November 30, 2017
California
1 review
0 helpful votes
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Always trustworthy
December 1, 2017

I don't know how they waive the sales tax but awesome for customers. I always surprised on their lowest price and professional service. Thanks, B&H

Date of experience: November 30, 2017
Arizona
1 review
1 helpful vote
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Ordering
December 1, 2017

Ordering process was easy, Can't say yet when the product will arrive and in what condition. I reserve further comments until then.

Date of experience: November 30, 2017
Vermont
1 review
0 helpful votes
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Always a pleasure
November 30, 2017

I always feel like I get home-town personal service and good values through B&H. B&H reps are the best - knowledgeable and provide good customer service, both before and after purchase. Quick delivery. Searching & comparing products, ordering & checkout are all simple.

Date of experience: November 30, 2017
California
1 review
1 helpful vote
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Easy & Fast
November 30, 2017

Googled a product that had went up in price on Yamazon - quick, easy transaction for less money! B&H is well known and respected in the photography/photographer world.

Date of experience: November 30, 2017
California
2 reviews
1 helpful vote
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This is the best place to shop because with live chat youre able to get any & all questions answered!

Date of experience: November 30, 2017
Philippines
5 reviews
0 helpful votes
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I just purchased a Mac Book Pro from B&H. It was on sale and offered $850.00 off the list price. Today it was listed at $1100, 00 off list price. Best prices, service, and delivery. I always tell my friends I bought it from B&H. It was easy to find the item and to check out and the price was good in compared of the other stores.

Date of experience: November 29, 2017
Virginia
1 review
0 helpful votes
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What a nice place to shop
November 30, 2017

B&H is a great company and they have a very good web site to help locate the right product and most products have specifications available.

Date of experience: November 29, 2017
Wisconsin
1 review
1 helpful vote
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Trusted source.
November 30, 2017

I have found B&H Photo to be a good source for some items. Very competitive prices, informative reviews, and fast shipping. I have recently purchased a stereo receiver, and an all in one laser printer/scanner/copier; both top quality at a good price.

Date of experience: November 29, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States