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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Wife wanted new camera lens for Christmas. I had no idea where to start other than to contact B&H. Within minutes a rep was chatting with me, showed me several options and I made a selection. Great experience!
Very good place to deal with I have always had excellent service, fast shipping, fair prices and quality products.
Website always easy to navigate and simple to use. Easy checkout. Products live up to expectations.
Simple checkout with Excellent Prices! Cheaper than eBay, Amazon, and lowest price on the web! Thank you for having such competitive prices, No Tax, and offer FREE Shipping!
Also, free shipping and no sales tax outside of NY. B&H is my goto place for best deals on tech gear.
This company treats their customer courtesy for customer calls. They have very good products. I have been purchasing from this company over the years and not once have I been disappointed in the quality of their products or their services. I would highly recommend to everyone.
The Best Gear, at the Right Price, and a 30 day return policy. How could you go wrong? Photo, Video, Audio & Entertainment, all under one roof!... Joe Prete
Love the customer service. Extremely quick, reliable. If they don't know the answer, they get someone who does. Request a callback was amazing fast, significantly quicker than a standard phone call. I love this crew
My order was a simple polarizing filter, but it was great to see a website that didn't take time to determine what they were asking the customer to do. I'm getting back into photography after several years' hiatus, so will be back to B&H and will order something more substantial. Thanks for making the process simple.
B&H Photo is the best Photographic store in the USA. It's my only photographic supply source. It is my "Go-To" photo source, great and prompt service.
No hassles. Great web site and plenty of info on the product. Could not find this tyoe of viewer on any other site for the price.
I don't know how they waive the sales tax but awesome for customers. I always surprised on their lowest price and professional service. Thanks, B&H
I always feel like I get home-town personal service and good values through B&H. B&H reps are the best - knowledgeable and provide good customer service, both before and after purchase. Quick delivery. Searching & comparing products, ordering & checkout are all simple.
Googled a product that had went up in price on Yamazon - quick, easy transaction for less money! B&H is well known and respected in the photography/photographer world.
This is the best place to shop because with live chat youre able to get any & all questions answered!
I just purchased a Mac Book Pro from B&H. It was on sale and offered $850.00 off the list price. Today it was listed at $1100, 00 off list price. Best prices, service, and delivery. I always tell my friends I bought it from B&H. It was easy to find the item and to check out and the price was good in compared of the other stores.
B&H is a great company and they have a very good web site to help locate the right product and most products have specifications available.
I have found B&H Photo to be a good source for some items. Very competitive prices, informative reviews, and fast shipping. I have recently purchased a stereo receiver, and an all in one laser printer/scanner/copier; both top quality at a good price.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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