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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Very user friendly web site, and great prices! And selection, they have snatched a customer away from ebay :), thanks B and H
Great shopping experience. Quality of products used or new has been up to par. I only like to use B&H when buying camera supplies and lenses.
I have always had very good product, service and response from B & H. I'm glad I don't always have to reach out to Amazon for my needs as small business owner. B & H is an excellent company to buy from, thank you.
Always easy to order and to receive my material. Good selection. Love the free shipping. Can find anything you need in av/video or photgraphy
The most reliable and cheap.The most reliable and cheap, I like to enter the sincerity and buy through the Internet
Easy website to navigate, great supporting information, easy checkout. I immediately received my order confirmation email. With the holiday discount and no tax, my MacBook Pro was almost $100 less than ordering through Apple with the educational discount. Happy customer!
I always find great quality on used equipment here at B&H! I've always trusted that their refurbished items are true to their rating.
B&H always offers good values, I am always happy with my purchases and the speed of delivery. Thanks again B&H.
I discovered that my Shutter Boss wouldn't work with my new camera but before I ordered a new one, I wanted to check and see if I had any adapter options. The tech on the chat couldn't have been kinder or more helpful! I really appreciate using a company that knows their stuff! That's why I choose B&H over any big box store. You might think you're saving money by going to one of those places, but when something goes wrong... who ya gonna call? B&H! Not only are they reliable, their prices are competitive and their customer service is top o the line!
LOVE LOVE LOVE the express check out! I got the best price ALONG with free shipping and tax free! I will be a frequent shopper!
Always ship quickly and has great selection. Usually matches amazon sales. Highly recommended.
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Well organized web site where things are in logical categories. Most web sites are laid out by morons with absolutely no cascading logic capabilities.
Never had and issue buying from BH. I buy everything here. I buy mostly photography gear and have done so since 2009.
As much as I prefer the ease of ordering from home for delivery, it's great to go into the store and talk to experts there about gear I'm considering. I have never felt pressure and generally feel like I'm getting advice they would take themselves.
I'be been a B&H customer for over 30 years. Nothing but the best from them. Customer service should be a benchmark for the rest of the world. Particularly AT&T. B&H is the best.
Ordered an item and then found it cheaper, so I was able to cancel the item with no hassle and re-order with the new price. I love these guys!
I think that's what we all aim for, as a customer, easy access/navigation. I believe I got that, shopping with B&H. Also, when placing an order, my address was incorrect but B&H customer service responded fairly quick when I reached out, to get it fixed.
-Satisfied Customer.
My experience with B&H has always been great. Since I live in CA, I don't pay taxes on my purchase and shipping is always expedited and free. I just purchased a Macbook Pro with TouchBar and I think I saved $400! Can't complain about that!
Love the free ship and no tax. B and H is my goto more than Amazon for big ticket small/shippable tech items. Camera, computer, tablet.
Excellent pricing, best products, easy ordering. Very happy to order in this store for various products
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members