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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I really appreciate the speed of delivery, the knowledge and patience from most sales people, and the customer service!
What a great site. I tried to order my phones at
Best Buy. Did not work. Thank you for being a friendly easy site. Thank you.
LOVE YOUR STORE AND SITE! PRICES ARE ALWAYS THE BEST!
They always have a large selection and always in stock. Fast and reliable shipping.
Leading the pack with online service. To get a Fifth star outta me things would just need to be shipped a little faster. Two days during the week to get to ship seem slow in this day and age.
I can always find a fair price, professional help and prompt service on a site that is easy to use. Thanks B and H for an amazing site that I have used for decades.
Very clean and efficient online site!
Just before buying I made some changes very easily!
I'll shop here again!
I do most of my shopping online, especially for electronics. Some mix-ups might happen once in a while. The important point is when stuff happens, how easily you can access to a customer service rep and how quickly and fully your issue is resolved. That's why B&H Photo Video is one of the stores I occasionally visit, knowing that they're behind the items they sell.
Great overall service and professional, friendly help with technical questions. My experience has been excellent and I have already recommended to my friends and family that they can use B&H for any photography and computer needs.
Soy fotógrafo desde 1989 empece con la Canon AE1 Program y sabia de la existencia de BH por algunas revistas americanas a las que tenia acceso y desde entonces veía la gran variedad de artículos que tenían solo que la distancia hacia muy difícil poder conseguirlos pero desde que se puede compra en linea y que los artículos lleguen hasta mi oficina a sido una bendición.
Gracias BH, y saludos desde Monterrey, Mexico
Rolando Sánchez Puente
I ordered a laptop and ordered the wrong color-finish. I asked to return it and B&H took the return and even covered the shipping despite the fact that it was my fault and not theirs. Thank you!
Great service but disappointed that they would not price match the LG 65" L7P that I wanted to include with order so I had to purchase that from another company
Like the store plan to visit it next time I'm in NYC, order most of my photo gear with some other from adorama.
A very satisfied Canadian customer! Second time I order without issues. Great service and customer support.
Always have competitive prices with extra value items included on many items. Often beats Amazon pricing!
I've never had a bad experience of any sort with B&H. I'll be back again and again, they're super reliable and have great products.
Best Prices I could find. Lots of options.
Fast delivery! Great communication.
Repeat customer says it all!
The website is very easy to navigate and I can always find what I am looking for. Checkout is seamless. Keep up the good work B & H
B&H offers decent products at good prices. Free shipping on cyber Monday is a big plus. Second 3D printer that we've ordered today.
I found what I needed and took me no time to submit the order. Quick and easy process and GREAT PRICES!
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members