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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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While in NYC recently I visited the flagship store and met Gerald Rooney who was amazingly helpful and knowledgeable. He answered all my questions and helped me make the best choice of camera for my business. Sadly, I wasn't able to purchase that day but have now done so online knowing what a wonderful camera I am about to receive thanks to him!
Easy to navigate website, top quality products, superb customer service when needed, very prompt delivery. What more could one ask for?
I always enjoy ordering from B&H. Always have a great selection of products, and they always seem to be in stock as well. I hope to visit your physical store sometime in the future.
Always please with the product and service! Love the New Low Price reminder! You can't go wrong with B&H. Thank you!
One of the easiest on line checkouts I've experienced! You will like dealing B&H because of there product set and the online shopping experience!
B&H is my go-to store for photography and computers. The site is easy to navigate, the descriptions are clear, the reviews are helpful, ordering is easy and delivery has always been fast. I compare the site favorably with Amazon which is the benchmark for most on-line purchases. I don't buy cameras or lenses from anyone else.
My son has always been happy with his purchases. He said I would not be dealing with a third party such as Amazon or Ebay. I also like the free shipping policy and the quick delivery.
I started using BH while pursuing my BFA in Photography and they have always been dependable, plus shipping is fast (this saved me during finals). I've had to buy products almost every week for school and through all my research they have some of the best prices. Now that I am opening my own studio I've reached out a bit more with product questions and the customer care has been amazing!... Bonus- if you every get a chance to experience the store in person- take it! Its like a mini north pole with conveyor belts transporting purchases to the cashier! (is the little things ha)
Nothing more to embellish on! They do whats expected! The balance of this review is to get to the 100 character minimum. Simply stated, they do a good job!
Is a safe place to buy items for a really good price. Excellent service. Fast Shipping. Thank you B&H
I have been buying from B&H for more than 20 years and have never had a bad transaction experience. They are the best!
I am a long time (5+ year) BH customer and am always pleased with every purchase. They give great advice too, as I also use them for some commercial purchases at work!
B and H never ever disappoints!
Great service
Great prices
Great inventory
Great customer support
Fast delivery
Very competitive prices, great selection, quick shipping, just a great overall shopping experience. B&H is always my first choice for camera gear.
Always excellent selection & service. My "go-to" source for anything electronic or photographic. Never had a bad experience with B&H Photo.
B&H is a nice store with a big variety and selection of Optics, cameras, and telescopes, etc... The staff is helpful and knowledgeable.
For photography needs it does not get better than B&H, the go to retailer for dependable service and savings, and knowledgeable assistance in all things photographical.
I have used this website many times both for work related items and personal items and have never had any trouble. Thanks!
B&H has always been the most user friendly place to shop online. Just sign in and begin to save money. They even give you the chance to reconsider your choice after you have placed your order. That is a nice touch. They have frequent sale prices, so if you wait a little while you can save lots of $$.
This is the best place to shop for electronics, cameras, computers. They cannot be beat for their selection, price, and customer service.
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members