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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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If only all merchants made finding items, shopping and checking out as easy as B&H, we all would benefit greatly.
BH has everything you could ever need for photography and/or videography. Also, audio gear and DJ equipment. Their prices are very competitive and shipping is very quick for almost all products.
B&H is by far the best source for my Photo/Video needs. It's a super easy site to navigate and get the necessary information. Plus, the prices are great. I highly recommend B&H to everyone!
The web site is fast and efficient. B&H stocks a very wide product line. I appreciate the very fast shipping. I buy frequently from B&H for these reasons. The very occasional return is also fast and painless.
I purchase all of my electronic gear form B&H. Fast service, knowledgeable staff, and fast shipping!
So fast, simple and the service is amazing! I've been a customer for years and still amazed at how fast I get my purchases delivered to my front door.
B&H has the easiest to navigate online interface, when it comes to shopping for electronics. Love the camera selection and prices.
The website is easy to navigate and the selection of products is excellent. It certainly met my needs.
B&H Photo Video has the customers' interest at heart. I have been a customer of this store since 1999 and have found no regret doing business with them. I am comfortable spending thousands of dollars with this store because of their honesty and professionalism in business
B&H consistently has the products I'm looking for at a reasonable price. The web site is intuitive to use, suggests items that might go well with something I'm buying, and delivery has been on time and without any problems.
Todo en buen estado. Y prontitud en el envío. Como me gustaria conocer en persona su almacén es uno de mis sueños, vivo en Colombia sur América.
Saludos,
Over the years I've bought cameras & equipment from B&H. Excellent in every way. I've also had to return a couple--just not what I thought I needed--and have had great service on that side. You can have total confidence in shopping this very professional store.
A recent delivery by UPS of a package of Epson papers was sent damaged beyond any use ( bent box and banged at corner- Further it was written up and classified as used in the invoice! I wish i had known that...
I am surprised of such... a first in my relation with B&H overthe years!
B&H does it again. Per usual I waited until last minute to upgrade my gear and I went to Amazon out of habit. Even with my prime shipping it would not get the gear needed here by the date intended. In stepped B&H. Quick search got me to the bag I needed and shipped to my door in 2-days, for FREE! All in under 5 minutes on the site.
Thanks B&H for always saving my backside.
My Go To Place For What I Need.
Always In Stock, Great Prices, Fast Shipping.
Makes My Job A Lot Easier.
THANK YOU B&H Photo Video
I had been shopping for wifi adapter and the priceswere bit much, but I got what I needed for a great price. Thanks
I have no negative feedback for B&H. They always provide the product I need at a reasonable price. Thanks!
Over the past 20 years or so all of my electronic and camera purchases were from BH. Price and service are great; value is assured. Human-answered phones are another retail super PLUS.
I was certain the price was a misprint because it was about 1/3 of the other prices - for the identical brand. I have found a new store to shop at. Thank you!
Order almost all my camera needs from B&H and have never had an issue with what I bought or when I have returns.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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