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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
This company responds to reviews on average within 0 days

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Alabama
1 review
0 helpful votes
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This place is so good i went to the store when i went to nyc, it was better than expected. Not necessarily the absolute cheapest, but good stuff at a fair if not cheap price reliably delivered.

Date of experience: January 31, 2018
South Carolina
1 review
0 helpful votes
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Always the best!
February 1, 2018

If you need anything video, photo, audio or technical B&H is the ONLY place we go! Thanks for all you guys do!

Date of experience: January 31, 2018
Brazil
2 reviews
0 helpful votes
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My first time purchasing from B&H. Very easy. Very good prices. Even had a used equipment option available. I will definitely be a repeat customer. Thank you B&H!

Date of experience: January 30, 2018
New Jersey
1 review
0 helpful votes
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I knew what I was looking for. It was on sale & in stock. Should receive it in 2 days.
What more would I want?

Date of experience: January 30, 2018
New Jersey
1 review
0 helpful votes
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Go with the Pros
January 31, 2018

You can always count on B&H, website works great and is easy to navigate. While the items are always legit - No Grey Market here. With help just a phone call away, I really can't complain much about these guys.

Date of experience: January 30, 2018
Oregon
1 review
0 helpful votes
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Good service, good prices, knowledgeable people - they have one the largest collections of products including the ability to pre-order products released at the trade shows literally within hours/days of the announcements.

Date of experience: January 29, 2018
Louisiana
1 review
0 helpful votes
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I've, only had great success with B&H and look forward to a long partnership in photography. All the advice and help you'll ever need.

Date of experience: January 29, 2018
California
1 review
0 helpful votes
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World Peace
January 30, 2018

Consistent and dependable! With so many of our institutions in jeopardy, I can at least depend on knowing B&H will be there through thick and thin. You guys are so good you should develop a plan for world peace!

Date of experience: January 29, 2018
Michigan
2 reviews
0 helpful votes
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As easy as always
January 30, 2018

Good prices, fast shipping, free if you buy enough stuff. Always come here first to check availability and prices, and almost always find what I'm looking for.

Date of experience: January 29, 2018
Illinois
1 review
0 helpful votes
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Great service!
January 30, 2018

Delivery is always prompt. Great range of products. Prices are very competitive. I've bought many things from B&H and never have had any problem

Date of experience: January 29, 2018
North Carolina
1 review
0 helpful votes
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Great Service and Price
January 30, 2018

I always enjoy making purchases at B&H. Time is a rare commodity and B&H makes it easy to find what I am looking for and make a purchase at a very competitive price.

Date of experience: January 29, 2018
Virginia
1 review
0 helpful votes
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I'm glad to say that I've been buying from this website for about 10 years now and I'm very pleased with every purchase I have made here. I have found most of what I need and for that I thank you B&H oh and the most important thing their prices are the best...
Thanks a lot from my part folks from B&H. (I just bought my apple watch and I can't hardly wait to get it :)

Date of experience: January 28, 2018
New Hampshire
1 review
0 helpful votes
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B&H service is always prompt, always done right. This is how retail transactions should work. I have never had a problem with this exemplary dealer.

Date of experience: January 28, 2018
California
1 review
0 helpful votes
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I spend too much of my money on photo gear, and I always start at B&H, very rarely do they not have what im looking for... they are my go to!

Date of experience: January 26, 2018
Washington
1 review
0 helpful votes
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Good price. Great help with chat. Have ordered before.It has been a few years
Will have to wait to see how fast order is delivered.

Drew

Date of experience: January 26, 2018
Virginia
1 review
0 helpful votes
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Great as always
January 26, 2018

B&H The best! Fast service, great prices. Everything you want and wonderful customer service! They go out of their way to help the customers. Just the best. Fast shipping!

Date of experience: January 25, 2018
Massachusetts
1 review
0 helpful votes
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I have been using B&H for more than 20 years. I bought my first Canon camera EOS-620 from them. And I am still buying things from them today. I have been going to the store or events. So Thank You B&H.

Date of experience: January 25, 2018
Pennsylvania
1 review
0 helpful votes
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As always these folks are easy to do business with. The customer service folks do a great job and are very pleasant. B&H is my go to store for all my photography kit.

Date of experience: January 25, 2018
Washington
1 review
0 helpful votes
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I order from B&H frequently. It's my go to place for equipment. Always arrives very fast. The customer service is great also.

Date of experience: January 25, 2018
Ireland
1 review
0 helpful votes
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Easy
January 25, 2018

I have placed several orders with B&H and have had NO problems. Very easy to do business with. Everything is shipped in a timely manner and received with no problems.

Date of experience: January 25, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States