business logo of B&H Photo Video

B&H Photo VideoReviews 3,787

3.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate B&H Photo Video?
grey star
grey star
grey star
grey star
grey star

B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
Follow Ember M.
Unfollow Ember M.
Share Review
Report Review

Easy
February 7, 2018

B & H is very easy and reliable. We keep coming back. The used equipment we have purchased has been in great shape.

Date of experience: February 6, 2018
Rhode Island
1 review
0 helpful votes
Follow Richard M.
Unfollow Richard M.
Share Review
Report Review

Always a good experience
February 7, 2018

Ordering is fast and easy, always have what i need. I have never had a problem. I have purchased here many times over the years and have always been very happy with the experience.

Date of experience: February 6, 2018
Israel
1 review
0 helpful votes
Follow Nik P.
Unfollow Nik P.
Share Review
Report Review

The best store
February 7, 2018

The best store, very good prices, easy to make an order via the Internet
Convenient payment systems.
In short I highly recommend this store

Date of experience: February 6, 2018
New York
1 review
0 helpful votes
Follow Laure W.
Unfollow Laure W.
Share Review
Report Review

The best
February 7, 2018

Good prices, quality private label accessories, knowledgeable salesmen, fast delivery, excellent customer service.

Date of experience: February 6, 2018
Georgia
1 review
0 helpful votes
Follow Zvika S.
Unfollow Zvika S.
Share Review
Report Review

Consistently solid
February 7, 2018

B&H keep competitive prices, helpful information and comparison tools, providing good payment options

Date of experience: February 6, 2018
Maryland
1 review
0 helpful votes
Follow Michael B.
Unfollow Michael B.
Share Review
Report Review

As always B&H has an incredible selection and super fast delivery. On the few occasions I've needed to return an item for a refund or credit, it has been a seamless process!

Date of experience: February 6, 2018
Washington
1 review
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Share Review
Report Review

Easy to navigate web site, quick shipping, good price, no tax, free shipping and outstanding customer service.

Date of experience: February 6, 2018
Arizona
1 review
0 helpful votes
Follow Wayne F.
Unfollow Wayne F.
Share Review
Report Review

Searched for a 2 bay NAS to replaced my aging WD My Book Live Duo. This one seems to be the best overall replacement with respect to cost, performance and availability! By the way, the order process way way easier than and more expedient than ANY of the others!

Date of experience: February 5, 2018
Idaho
1 review
0 helpful votes
Follow James T.
Unfollow James T.
Share Review
Report Review

Foe me, B&H has been the most reputable retail, photo-video dealer for the last 38 years... hands down... and that's an absolute fact, Jack.

Date of experience: February 5, 2018
Louisiana
1 review
0 helpful votes
Follow Daniel W.
Unfollow Daniel W.
Share Review
Report Review

B&H has the selection and service for all professional photography needs. What a pleasure to work with such a classy organization.

Date of experience: February 5, 2018
New Jersey
1 review
0 helpful votes
Follow Ovadia S.
Unfollow Ovadia S.
Share Review
Report Review

Best place, they always have everything, ship fast and have very competitive pricing. Will be returning again! Great customer service with info and returns! Thank you!

Date of experience: February 5, 2018
Illinois
2 reviews
0 helpful votes
Follow terry s.
Unfollow terry s.
Share Review
Report Review

Could not be more helpful or give better advice. 5 Stars all the way! I have used B&H as a source for all my equipment which is considerable and find them to be the best to deal with by far. Very knowledgeable when it comes to advice and product help.

Date of experience: February 5, 2018
California
1 review
0 helpful votes
Follow Irja T.
Unfollow Irja T.
Share Review
Report Review

They have everything
February 5, 2018

B&H is my go to for new gear -- fast, easy, well organized, informative, and well priced. What more can you ask for?

Date of experience: February 4, 2018
New Jersey
1 review
0 helpful votes
Follow Rocio S.
Unfollow Rocio S.
Share Review
Report Review

Apple Watch Series 1
February 5, 2018

I love ordering by b & h the products are super fast and they are a little cheaper than the market price or current seller I love to buy by b & h is my favorite place to buy

Date of experience: February 4, 2018
California
1 review
0 helpful votes
Follow Tom L.
Unfollow Tom L.
Share Review
Report Review

Love It
February 2, 2018

I love to order from B&H especially online order; it is easy and fast; no hassles. I love to recommend my friends to buy from B&H

Date of experience: February 1, 2018
Connecticut
1 review
0 helpful votes
Follow chris g.
Unfollow chris g.
Share Review
Report Review

Top Shelf Seller!
February 2, 2018

Buying experience was great, super selection of top of the line stuff, super fast shipping = I'm in LOVE!

Date of experience: February 1, 2018
Virginia
1 review
0 helpful votes
Follow Jim W.
Unfollow Jim W.
Share Review
Report Review

I've tried several online photo shops over the years, and found that only two are worthy of use. B&H sets the standard.

Date of experience: February 1, 2018
Illinois
1 review
0 helpful votes
Follow Karla F.
Unfollow Karla F.
Share Review
Report Review

The free shipping is great and we always receive our orders in a day or two, even though we are not in the NY area. Great customer service!

Date of experience: February 1, 2018
New York
1 review
0 helpful votes
Follow R M.
Unfollow R M.
Share Review
Report Review

Unmatched selection, knowledgeable staff, competitive prices, free parking. What else do you need. And don't be intimidated if you're not a professional. They'll treat you like one anyway.

Date of experience: February 1, 2018
California
1 review
0 helpful votes
Follow Brad A.
Unfollow Brad A.
Share Review
Report Review

I have used B&H since the early 1990's and highly recommend them for everything you may need related to photography.

Date of experience: January 31, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States