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From the business
BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way.
When using it on a regular basis, following all the necessary tips, recommendations and notifications, you can reach your fitness goals in a safe, easy and fun way. And our friendly Customer Care team is always happy to help.
BetterMe Reviews Summary
Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.
This summary is generated by AI, based on text from customer reviews
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I bough only a meal plan and had my bank account details used to subscribe to a plan. I have not received the plan or was given any instruction on anything. Now, they say that I have to go to the website and find the plan. This is after contacting many times, but got a response after I given a bad review. By the way, it supposed to be a personalised plan... They offered today to refund 1/3 of what has been taken. A "refund" for something that was never bought or, maybe, for a "personalised plan" that I never saw.
Very bad experience
Woow it is amazing and perfect, high recommend for this, very useful for this, 100% trusted, thank you so much all the best
Hi!
We are really glad that you like the app. Thank you for the nice review.
Kind Regards, Team BetterMe
Trying to cancel subscription but unable to. No response to multiple emails. Feel trapped by a con! Angry!
Hello, Gayle.
Thank you for making us aware of this situation.
We located your account. Your automatic subscription has been canceled. We would kindly ask you to check your email inbox to see all the details.
Kind regards, Team BetterMe
Betterme debited my Credit Card with no authorisation given by me. I have tried to contact them several times and they have no responded. CAUTION THIS IS A FRAUDULENT SITE!
Hello, Marie.
We are very sad to see you have formed a negative opinion about our service and we are sorry to hear about your experience. We can assure you that we have nothing to do with any fraudulent tactics.
If you still need help, please contact us at care@betterme.world. Our team will do their best to help you and address your concerns.
Kind Regards, Team BetterMe
This site charges you through Google pay without your approval. Do not download unless you are certain you want to purchase a Monty subscription.
Hello, Suzey.
Thank you for your review. First of all, let us please assure you that our app cannot be purchased without the user's explicit approval. Moreover, we make sure to highlight all subscription details before payment is made. In addition, every customer should receive an email confirmation with all the details after the initial purchase.
Please reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will do our best to assist you.
Kind regards, Team BetterMe
I am using this app since last fabruary, It helps me to lose weght, and I am reaching my gaols weekly.
I like the personalized sets of exercises and nutrition, this helps me to get in shape and being satisfied on myself again.
It makes it easy to follow my meal plans and to know exactly how much calories I consume every day.
Hi there! Thank you for your feedback.
It's really nice to hear! It is always a pleasure to hear that the users are enjoying our app.
Kind Regards, Team BetterMe
Using the application helped me to lose weight, with its personalized sets of exercises and nutrition, and makes its easy to follow meal plans, and its calorie tracker allows me to know exactly how much I consume a day.
I recommend this application.
I am very much satisfied with the results i got using this app as i achieved my fitness goal faster than i had expected. This appl is amazing as it provides more than 1500 workouts, has customized meal plans according to customers' preference and tracks our water and calories, which helps us to achieve our fitness goal faster. I highly recommend this fitness app with my personal great experience using this app.
Hello! Thank you kindly for your feedback.
We are so glad that you are experiencing the benefits of the app usage and so happy that you joined our BetterMe family! Thank you so much for your feedback. We really appreciate that.
Have a great day!
Kind Regards, Team BetterMe
If you're looking to lose weight or gain weight, this website is one of the best to do it. They offer customized meal plans and workout programs., i loved the fasting plan which has helped me take my weight loss journey to the next level. The Calorie Tracker is also a helpful tool for keeping track of your progress. Overall, I highly recommend this website
Hello!
Thank you for your fabulous review. We're thrilled you are taking advantage of all that BetterMe offers in your fitness routine. Keep up the great work.
Kind Regards, Team BetterMe
That didn't re-emburse me even after couple of days. The menu they send me was not adapted for my region (Canada). They make sure to have good review with different web site they own. Never again.
Hello, Stéphane.
Thank you for taking the time to write this review. We are sorry to hear that you are not happy with our app.
Please note that we do not have anything to do with how the reviews are displayed, nor do we influence them in any way. We welcome any type of opinions, so thank you for sharing your thoughts and feedback with us.
We located you emails and replied to your request. Please check our reply and get back to us for further assistance.
Kind regards, Team BetterMe
The app provides two different methods to cancel the app. The directed menu items don't exist! Stop
Hello,
Depending on where the purchase was made there are several ways how our customers can cancel their subscriptions.
Since you purchased the subscription on our website, your subscription must be canceled via the website or via the Manage subscription section in the app.
Our team has replied to your email and canceled the subscription as you requested. You can see a confirmation in our email.
Kind regards, Team BetterMe
Trying to get a fund on my subscription, its been nearly 2 weeks and no reply.
Rubbish customer service
Hello, Paula.
Please accept our apologies for this inconvenience. Our response time is currently longer than usual dues to a high number of requests.
Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber, or, alternatively, provide us with the 7-digit number of the email you received in the auto-reply. We will provide you with further assistance.
Kind regards, Team BetterMe
Information about subscription costs and cancellation misleading and difficult to find. Manage subscriptions section is inaccurate
Hello, Lindsey.
We are very sad to see you have formed a negative opinion about our service.
We highlight all subscription details on a checkout page before payment is made. In addition, every customer should receive an email confirmation with all the details after the initial purchase.
If a user doesn't want to continue using the service, they can cancel the subscription 24 hours before the end of the current billing period. This information is clearly available on the checkout page for our customers to review before placing the order. They can also find it in the confirmation email along with the option to unsubscribe by contacting our support team.
Please note that our support team has already replied to your email and helped you with your request. If you have any other questions or requests, contact us back.
Kind Regards, Team BetterMe
Joined BetterMe for a new start, but due to ill health was not able to continue. However, trying to cancel my subscription has been an absolute nightmare! They keep charging me each month $79.99 even though I have repeatedly gone in and cancelled my membership. I email them and get an automated reponse - that someone will be in touch. But no one gets in touch and they are still charging me, months later! Please do not join this company - it's a disgrace to not allow people to cancel their subscriptions. They take money under false pretenses. I am very upset about this, Novella
Hello,
Thank you for your review. We are sorry to hear about this situation. Please note that if subscription was canceled properly it can't be renewed.
Our customers can cancel their subscription here: https://app.betterme.world/ (choose Account --> Subscriptions). Alternatively, one can cancel 24 hours prior to the end of a current billing period by contacting our customer support team.
If you still need help, please contact us at care@betterme.world at your earliest convenience and mention that you left feedback on Sitejabber. Our team will do their best to help you.
Kind Regards, Team BetterMe
As I can see other people has the same problem that I'm having keep emailing them no reply I want a refund and cancel, I wanted only to pay for a week to try it (I didn't like it only did 2 days the meal plans disappointing the exercise confusing the app itself i fund it useless)I was charge a full month god knows why since I only agree to the one week I haven't use one day I email several times no reply whatsoever I'm really upset and by the comments of everyone I'm thinking of contacting my bank to cancel I'm scared they will charge me again unfortunately I can't trust this company and I do not recommend save yourself some trouble and pay nutritionist face to face and face to face gym in the long run will be cheaper than this or at least you save yourself a few headache and disappointment by the way I never put any complaint anywhere that's how bad I feel with the treatment provided
-Just a follow up from the review here the better me team send me a message I did as the person said I email yet again no answer (I leave a few days pass to see but nothing)I also pm here also no answer
Hello, Maria.
It is truly upsetting for us to hear you had a negative experience with us.
Usually, subscription starts right after the trial period unless it is manually canceled. Since your trial has not been canceled, you were charged for the renewal.
In order to avoid such kind of misunderstanding, we make sure to highlight all pricing details before payment is made. And every customer should receive an email confirmation with an option to cancel the subscription by contacting our support team.
Unfortunately, we couldn't locate your requests. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. If you have already reached us via email, let us know the 7-digit number of the email you received in the auto-reply. This would help us to locate your account and provide you with further assistance.
Kind regards, Team BetterMe
I purchased a1 year subscription, my macro were messed up, so I emailed them no response, then I got logged out and tried to log back in, it told me I wasn't a customer, after multiple emails attempts with no response,I finally was able to get ahold of someone on Facebook messenger and the resolve all my issues!
My suggestion is to seek them out on Facebook if you're having any problems as email is pointless!
Hello, Katrina.
Thank you for your feedback. We are sorry if your experience could have been better. We do understand that the waiting time is currently longer than usual due to a higher volume of requests. Our team members are doing their best to address our customers' issues in a proper and timely manner. Your kind patience is greatly appreciated.
If there's anything else we can do to help you contact us back at care@betterme.world. We will be glad to assist you.
Kind regards, Team BetterMe
I signed up for shredded body challenge and first day was a great workout and the following days they sent video with only 6 seconds total of a workout and said to rest for 30 seconds and cool down. I thought this was odd considering first day was 20 minutes. It appeared the video was like last two minutes of a workout, but the trainer didn't resend or give a new video just said repeat it 3 times. So total of 20 seconds total of a workout and mostly cool down is rest of the time and same thing happened the next day. Total waste of money!
Hello, Mara.
Thank you for brining this situation to our attention.
We are sorry to hear about this issue. Please be kindly informed that we are always working hard to improve our product and its functionality in order to make sure all our customers enjoy using the app and have a successful fitness journey with us.
We located your account and checked the situation in our records. We noticed that your app requires an update, this could be the reason you are experiencing the problem with the videos in your challenge. Please try to update the app using the instructions from our email and let us know the outcome. We hope to hear back from you soon.
Kind regards, Team BetterMe
When I open the app and click on my "Plan", I continuously receive
The message "Oops something went wrong". I can see foods but no plan or training. I have brought this to the attention of customer service with no resolution. I then asked for them to reimburse me. No response yet (2 days) so we'll see what happens. Too bad.
Hello.
We're so sorry that you encountered this issue - we never want to make such a negative first impression. We'd like to make it up for you.
Our team has located your emails and replied to you with instructions on how to fix the issue. Please try to follow the steps and contact us back for further assistance.
Kind regards, Team BetterMe
If there is -1 rating i ll give it to them. Betterme is just a scam. They are keep charging me for unsubscribed subscription. There's no number for reach them out. Frustrated cx.
Hello,
We are very sad to see you have formed a negative opinion about our app. First of all, let us please assure you that we have nothing to do with any scamming activities.
If subscription was canceled properly, it can't be renewed. We want to learn more about what happened and how we can make things right. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will provide you with further assistance.
Kind regards, Team BetterMe
They take your money then the App doesn't work! Tried to contact them via e-mail! This morning I received another debit order! This is annoying as there's no customer service!
Hello, Danielle.
We are very sad to see you have formed a negative opinion about our app.
We do have support team, however, our response time is currently longer than usual due to a high number of requests. We would love to assist you in this situation and make things right. Please reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will do our best to help you.
Kind regards, Team BetterMe
I signed up 5 days ago and also got charged with additional programs and costs. I immediately emailed them with these costs and wanted to cancel. I have emailed 2 days following and have yet to get a call or email. On top of it all, it has recurring charges. Good luck
Hello, Christi.
We regret to hear about your negative experience with us. Please accept our apoligies for the delayed response. Our waiting time is currently longer than usual due to a very high number of requests.
Please note that our app does not take any actions without the user's approval. The payment cycle is visible on the purchase page and every customer should receive an email confirmation with all the billing details right after the purchase.
Unfortunately, we were not able to identify which inquiry is yours. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will be glad to assist you.
Kind regards, Team BetterMe
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Betina!
Thank you for your feedback. Please, note that our app cannot be purchased without the user's direct approval. Moreover, the payment information is explicitly available at the checkout page for you to review before placing your order.
Unfortunately, we couldn't locate your request. If you still ned help, please reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will be glad to assist you.
Kind regards, Team BetterMe