So I ordered a what I thought was very nice silver purse from Betsy Johnson website In January of 2020. I JUST wore it for the first time August 9th For a couple of hours to dinner, the purse is literally falling apart as you can see in the photos. I look up and the seams on the outside of the purse are unraveling, then I reach in the purse to grab lipgloss and the damn fabric peeled off! I am soooooooooooo disappointed! I've been wearing Betsy Johnson for 10-12 years and have NEVER experienced this. I have sunglasses by her from six years ago I'm perfectly good condition
smh... when I reached out to customer service they told me is was normal wear and tear, you can clearly see the color of the fabric inside the purse that I haven't been wearing it to even get wear and tear! I've never had a purse to fall apart like that, not even a 40 dollar one... now I understand the past 60 day clause, I took too long to wear the thing... but even if I wore it ten times, should it be falling apart? I don't understand where this is ok for a customer, I thought I was purchasing a quality product! Then they tell me how they're going to conduct an investigation, 24 hours later say it's normal wear and tear... what was the investigation? I would've gladly sent the purse in the be examined, I just feel the customer service is past poor and they really could care less! I never write reviews, but I can't help but to express my disbelief... I will never shop here again, signed an angry customer!

I purchased a backpack from Dillard's. I have to reach out to customer service because the threading inside of the backpack calls the zipper to go off track and break in the emblem came off. The 1st person I spoke to slow Florina via email told me that she was working on it. I reached out to her over a couple of weeks to no Avail nothing was given but excuses. After 5 Weeks with no resolution I responded back to a previous email only to get a return stating that next week someone will reach out to me. I responded back to that email stating that I was looping in the person that was included in the email and would look forward to a resolution the following week. Instead I received an email within minutes of sending this email from the person who was to respond very rude. None of what she discussed in the email was what for raina and I had discussed I had no idea that Angela would be in office next week looking through product to find me a backpack. It was not information that I needed to know when she mentioned that 25% of their staff have been laid off and they're having difficult time with cauvet 19. I've purchased over 15 items from this company I will never order a nother thing from them and if you are smart you will stay away from this company it is not always the product as the product does well most times but it is the customer service that you have to deal with that have no respect for those that spend their hard earned money on their product

Ordered a pre item at the beginning of March, March 4th to be exact. They said the pre item would be shipping by the 8th of March. Everytime I'd check on the order status it says it unfafilled. I waited over week and reached out to customer service. Sent several emails to never get a respond back by anyone. I then went on the website and did live chat. The first person I chatted with I'm pretty sure her name is Amy. She kept getting me mixed up with another customer even after I gave her the order number. She then couldn't give me an answer just said that they haven't heard anything from the manufacturer yet and couldn't give me any sort of a time frame. Waited a few more days to see if I'd get an email... Nothing! I then went on their website and the purse is no longer a presale item on there and they were actually selling it the purse on eBay but they couldn't give me an update on my order still. They kept saying we can cancel if you want us to. I finally got fed up and just told them to cancel it. How can a business be selling the purse that is supposedly a pre sale item on eBay and said it would be delivered in a week but someone who ordered the same exact thing can't give me an answer on shipping. This has to be the worst customer service ever and not to mention I've spent a lot of money on betsey Johnson meredisise.

Same issue as Janine. $300 order, $100 bill from FexEx AFTER delivery. I contacted Betsey Johnson. The person helping me did not give a flying rat's behind. They copied and pasted some FAQ about taxes and was like "sorry bye". I do not have this issue with any other U.S. retailer. I had this same situation with a different company years ago. I contacted them and they admitted to filling out their export papers incorrectly. They took care of the excessive "tax" bill. The Betsey Johnson representative didn't even want to look into it. So don't be scared ordering anything from the U.S. But be aware of the massive wallet gouge after ordering from Betsey Johnson.

Edit: I got my invoice from FedEx. Looks like there's $60-ish dollars in duties and import fees. So my suspicion was right, that it was not just taxes. I am contacting Betsey Johnson again to see if this is normal for them not to cover those. Other companies have those fees displayed BEFORE you pay or have a clear message that such fees could be charged to you after your purchase. There was no such thing on the Betsey Johnson website. Will update with how things go

Edit 2: I'm going to move the review up to a 2-star, just because the customer service is responsive. A representative got back to me and said it is within their shipping policy that we will get extra charges by Fedex. So these excessive fees are actually accepted as a part of their shipping policy. Which means the shipping policy is very unreasonable. For a $250+ order, to have to pay an extra $100+ just doesn't make sense for a customer. Also, there's no way of seeing just how high that charge is going to be after your order gets to you. So my two stars is going to be representing a very inconvenient international shipping policy and the customer being blind to how much they'll be charged until after the Fedex bill is received.

Chose to use the chat feature on BJ website...alhough Stevie was polite, by the end of our chat I did NOT feel confident that my package, is actually enroute to meva week after I orderd it!
I feel Stevie danced around my questions. I told her FedEx informed me that they don't have my package yet. After a week only the shipping label was created. Stevie told me the package left their facility that's all she could tell me. I asked her to clarify that she says it's not with them, FedEx says they dont have it so it could be anywhere? Her response? LET ME KNOW IF THERES ANYTHING ELSE I CAN HELP YOU WITH? We can start by processing my refund.

I feel regretful that I made a purchase on the BJ site especially when I can't even track my package or at least have an estimate of when my package was shipped, when I may receive it or ensure I haven't been scammed. Stevie did not make me feel reassured at all! I was left with the feeling of she has no clue where my package is and then she sent an (ok bye) type of response.

My gut told me not to order from this site. If I had read these reviews sooner I wouldn't have!

You discredit the brand even abroad
I live in Russia and for many years t I'm shopping at online stores of different countries, but I mainly buy Italian shoes made of genuine leather. With the products of designer Betsey Johnson, I met only this year, when I was looking for some interesting sandals and it is with transparent heels. And so, I saw them at Macy's! I fell in love with them at first sight: an unusual combination of two floral patterns, a transparent block heel, slightly flared in my favorite style of the 1970s, and in the heels you can see... flowers! I bought both pairs: BLACK MULTI and MAGENTA MULTI. However, the synthetic fabric of the upper of the sandals, made in China, turned out to be quite tough, but I try to wear them with silicone pads.
I became interested in this name and found the Betsey Johnson online store. My attention was attracted by shoes MAX BLUSH decorated with small jeweled detail that would fit perfectly to my beautiful embroidered dress. Several pairs of my size of this model were on sale according to the site information. I was very pleased to make my first order on the official website of this legendary designer, so, on April 13 I placed my order and got confirmation. I was a little surprised that within a few days the status of my order was not changed, but the message received on April 18 led me just in a daze: «unfortunately, the following items are not in stock at this time». And my order was cancelled. An even stranger thing happened the next day: these shoes of my size were on sale again! However, I was afraid of repeating this situation and that I would remain without shoes at all. Therefore, I chose to buy the last pair of these shoes the color of MAGENTA on site 6pm. They did not disappoint my expectations.
I am grateful to the designer Betsey Johnson for the fact that she tries to make fashion available to people with different incomes and the products of her inspiration as cheap as possible, but some of her employees do not increase the credibility of her brand. I met such mindlessness for the first time.