Nia A.

So I ordered a what I thought was very nice silver purse from Betsy Johnson website In January of 2020. I JUST wore it for the first time August 9th For a couple of hours to dinner, the purse is literally falling apart as you can see in the photos. I look up and the seams on the outside of the purse are unraveling, then I reach in the purse to grab lipgloss and the damn fabric peeled off! I am soooooooooooo disappointed! I've been wearing Betsy Johnson for 10-12 years and have NEVER experienced this. I have sunglasses by her from six years ago I'm perfectly good condition
smh... when I reached out to customer service they told me is was normal wear and tear, you can clearly see the color of the fabric inside the purse that I haven't been wearing it to even get wear and tear! I've never had a purse to fall apart like that, not even a 40 dollar one... now I understand the past 60 day clause, I took too long to wear the thing... but even if I wore it ten times, should it be falling apart? I don't understand where this is ok for a customer, I thought I was purchasing a quality product! Then they tell me how they're going to conduct an investigation, 24 hours later say it's normal wear and tear... what was the investigation? I would've gladly sent the purse in the be examined, I just feel the customer service is past poor and they really could care less! I never write reviews, but I can't help but to express my disbelief... I will never shop here again, signed an angry customer!