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Nia A.

  • 1 Review
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Experience: Clothing & Fashion

Member since August 2020

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1 Review by Nia

So I ordered a what I thought was very nice silver purse from Betsy Johnson website In January of 2020. I JUST wore it for the first time August 9th For a couple of hours to dinner, the purse is literally falling apart as you can see in the photos. I look up and the seams on the outside of the purse are unraveling, then I reach in the purse to grab lipgloss and the damn fabric peeled off! I am soooooooooooo disappointed! I've been wearing Betsy Johnson for 10-12 years and have NEVER experienced this. I have sunglasses by her from six years ago I'm perfectly good condition
smh... when I reached out to customer service they told me is was normal wear and tear, you can clearly see the color of the fabric inside the purse that I haven't been wearing it to even get wear and tear! I've never had a purse to fall apart like that, not even a 40 dollar one... now I understand the past 60 day clause, I took too long to wear the thing... but even if I wore it ten times, should it be falling apart? I don't understand where this is ok for a customer, I thought I was purchasing a quality product! Then they tell me how they're going to conduct an investigation, 24 hours later say it's normal wear and tear... what was the investigation? I would've gladly sent the purse in the be examined, I just feel the customer service is past poor and they really could care less! I never write reviews, but I can't help but to express my disbelief... I will never shop here again, signed an angry customer!
Betsey J. – Betsey Johnson Rep
Hi Nia. We are very sorry to see this happened. We can understand your situation, however too much time has passed since the purchase was made and we are unable to assist with a return or replacement. We apologize for the inconvenience caused.

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