I've bought Betabrand pants before and loved them! My old pair are coming to an end so I bought more the beginning of August and have yet to receive any update on the order. I've reached out to customer care twice and just receive a response that they are having problems in the warehouse and they have no idea when I should be receiving my package. After reading all of the reveiws on here, I see this has been happeneing for several months and people still do not have their package. I understand having an issue that you have no control over but atleast provide your customers an update on the issue and let them know what's going on. Right after I cancelled my order, I received a text about sales and discounts. Stop advertising sales when you can't even send out the orders you haven't been able to fill for months!
I ordered a bag from Betabrand and my account was immediately debited for the amount. When checking on my order status on line, it said Processing for 3-4 days and then no status was available. I called only to be tole first that it was on back order. Then I was told that the bag was on their web site by mistake and had been an unsuccessful crowdfunding item and was actually never available! I was promised a refund and will be waiting to see if that actually occurs. I was given a small store credit but I will never shop for this store given this level of disorganization.
I placed order in April 1st week with expedited shipping. I waited until third week of April to send an email to customer care. After two emails, they responded saying due to warehouse issues my order will be shipped in May 2nd week. I emailed again in may3rd week then the response was may end. Its june 10th, not received any email about shipping yet.please be aware of this site.
Let's start with customer service. Impossible. Generic Q and A in the web page, is all you get. The legs of the pants are ridiculously long. Who are they making this for, Aliens? The Inseam from the waist line to the crotch is too short, so be ready to have and strangled hoochy. Very uncomfortable. Now the best part. I PAID for 2 pants. Received 1. It has been 2 months. What's does that tell you? I was a fool, that should have read more into the reviews, because everybody is saying the same thing, and I shouldn't bought these. Argh!
I made an order in June. It is now October. My order hasn't even shipped yet. I have contacted Betabrand several times, and they keep telling me they had unexpected delays out of their control.
I received the right pant in the wrong color. Followed the procedure to return this morning and am still waiting (almost 9pm) for the email with the return label. Thinking I'd done something wrong, I tried to complete the return process again but was unable to complete it - I clicked and nothing happened. Maybe they're chockablock with return requests!?
If anyone out there reads this and is wondering about these - get them! Get them! Get them!
I just got mine in the mail not even after 5 days ordered and these are by far the best pants I have worn.
I am using them for work and I am 6ft and I got the Large long and they are LONG and the most perfect fit.
I am so excited! Best purchase of the decade! (Last decade included, since we are only 6 months in the new one haha)
If I could give a 50 star rating I would
Thanks
Most happiest customer and I just re ordered another 2
I used to be the BIGGEST fan of Betabrand and have ordered from them multiple times. However - I have waited since APRIL for my order! I was told by 3 different representatives that my order would be shipped within a few weeks of contacting them. Most recently I was told no later than the 2nd week of September. 4 months of waiting is completely ridiculous. I get constant emails and marketing advertising and I don't feel comfortable ordering because I won't ever get the product.
I have already filed a complaint with Afterpay and I will be posting online reviews and reaching out to the BBB.
The shipping guarantee is a bait and switch and to continue marketing clothes knowing it's a 4+ month turnaround on shipping is outrageous and laughable.
I loved the idea, the prints, etc. Got the items and still loved the prints I recieved, but the selling point of the "Yoga-Pants" was fit and confort. Neither was applicable. I used their size chart and tried the all three items (sweater, pants, dress) and felt I needed to go up 2 sizes. All the items were made in chins, as well.
Hi Cindy, so sorry to hear about your experience. Sending a direct message now.
I found this company by sheer happenstance and ended up buying 4 pairs of the Dress Sweatpants and love them so I bought 2 pair of Yoga Sweatpants for my Girlfriend and she ended up buying 3 more pairs. This company is awesome! Feel free to earn 10% off for signing up and an additional $15 off your purchase of $75 or more by using this link http://www.betabrand.com/referrals/landing/friend?r=3P7
Just received my 2nd pair of Betabrand Dress Yoga Pants Bootcut... I have never in my life had pants that fit or look better than these. They are made excellent, great length and fit over my bubble butt perfectly with no waist gaping. My husbend even told me that these pants look awesome on me and I am a large woman... 5'10" 228 lbs... I get the 2x and they are a perfect fit!
I ordered the regular pants. They were to0 long, so I returned them and ordered the petitie. I got the petitie they fit fine until I washed them and then they shrunk. Yes I washed in cold water and line dried them. Since I washed them I can not exchange them. I think that is horrible. Anyone need a short pair because I can't wear them.
No one answers my calls, no chat available, emails have not been answered. I just wanted a shipping label to return my item as stated on website. Save your money and don't buy.
One item from my order was missing. I tried to contact them three times never got a response. Bad customer service. Looks like a scam. They lost me as a customer for sure and I'll shop somewhere else
Hi Olga, so sorry to hear that. Sending a direct message now.
I LOVE, LOVE, LOVE YOUR dress yoga pants. I soooo wish you didn't run out of the red in size Medium. I had to return ML cuz too long, and then I didn't get lucky enough to get a M. I also wanted the dark green and you don't offer that color... Please bring back a lovely dark green pant. Such a hard color to find... please! Can't wait for a huge sale again.
Although I love these slacks placing and order and then finding out they won't be shipped for two months is not okay. If they are out of stock it should say so on the site.
This company did not send the pants but charged me for them. When I let them know they send back a reply saying " thank you for your order, we shipped them so we cannot process this". Then they say I can return them if I want. DO NOT ORDER FROM THEM! Beware!
I placed an order on November 22,3 weeks after no shipping information. I can't contact anyone in any way!
Placed my order early June and it is now late July and after inquiring about my order, they let me know that there were warehouse issues and that it would ship soon. Two weeks pass and I request an update and was told that there was no longer an estimated time of arrival and basically that it would ship when it ships. Another 2 weeks pass and one of my pants is cancelled without any explanation. A day after that I receive a shipping notification that the other pair of pants were shipped. It's been over a week and those pair of pants were never shipped because they still have not been scanned into the shipping service's system. They are printing shipping labels to make it appear that your order is being shipped soon. I have requested a cancellation since it's now been almost 2 months since I placed the order. This is completely unacceptable and I'm not sure how they continue to run promos for their product when they do not ship orders that have been placed. I have received over 50 promo emails from the time I placed the order until today. 1000% would not recommend this brand to anyone.
I ordered pants on May 29th. I never received them. On August 10th I emailed them and on August 11th I got an email stating warehouse/shipping issues. The email said by the end of the month they hoped to have the issues resolved. Today I still don't have my pants but they charged my card as soon as I ordered. I have about 5 pair of their pants and love them but I won't order anymore. I am now trying to cancel but having trouble talking to someone live. May 29,2023 paid unfulfilled Track Order $62
Overview
Betabrand has a rating of 1.7 stars from 194 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Betabrand most frequently mention customer service, yoga pants and credit card. Betabrand ranks 354th among General Apparel sites.
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Hi Lori! Thanks for reaching out, we are sorry to hear that. It sounds like you ordered an item that was still crowdfunding. If a crowdfunding item does not achieve its goal, then all customers are refunded and the product is never made. I hope this clears things up!