Betabrand Questions & Answers

192 reviews

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Here’s what consumers have asked with answers from Betabrand staff and previous consumers.

7 questions answered

0% answered in 1 day

Question:

Has anyone washed their yoga/dress pants yet? how do they look since you can't put them in the dryer? Has anyone washed their yoga/dress pants yet? how do they look since you can't put them in the dryer?

Answer:

I hang dry mine and wash in cold water. No issues. I've had them for 8 years or so

By s g. on 12/5/23

Question:

Hi, if i normally wear a size 12-14, what size do you think i should order in these pants? i do not want a muffin top. Hi, if i normally wear a size 12-14, what size do you think i should order in these pants? i do not want a muffin top.

Answer:

I am the same size and DO NOT ORDER! Made in China and the sizes are not true. Sending all back and hoping there will be no issues. Great idea but not for larger women.

By Cindy G. over a year old

Question:

How can i get answers about a preorder i made in july and was supposed to be shipped dec. 1. no one responds. i've called, emailed How can i get answers about a preorder i made in july and was supposed to be shipped dec. 1. no one responds. i've called, emailed

Answer:

This company takes a very long time to ship and then it takes an even longer time for delivery-and sometimes the merchandise never arrives!

By Daphne S. over a year old

Question:

Anyone have the women's tennis boot? Anyone have the women's tennis boot?

Answer:

Yes, I have these and like them. They're super cute and I always get compliments. I like that they're waterproof. And, they're comfy. I recommend them but buy on sale. I paid around $100 and they're great but not worth list price of close to $175.

By Melanie W. over a year old

Question:

Do the women shoes run true to size? Do the women shoes run true to size?

Answer:

The shoes I've bought from there have been true to size. Be sure to read others' reviews on shoes you're interested in to get an idea of how they fit.

By Melanie W. over a year old

Question:

I placed an order and it never got here despite what the tracking stated.

Answer:

Same thing happened to me and the company wouldn't help at all.

By Daphne S. over a year old

Question:

What about returns? What about returns?

Answer:

They will charge you a restocking fee and limited exchange available.

By NancyJan D. on 3/15/24

Question:

I just received my credit card statement and i had a charge from betabrand for $163.24. i ordered 3 pair of pants and i received one.

Question:

When will i receive my 6 pocket black petite pants? paulaforrester@cox.net

Question:

Order id: 101847931. usd price. 47.20. then you charged me usd. 109.60. i do not understand why you did this..... paula d forrester. i also ordered.

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Betabrand Questions & Answers

Has anyone washed their yoga/dress pants yet? how do they look since you can't put them in the dryer? Has anyone washed their yoga/dress pants yet? how do they look since you can't put them in the dryer?

Hi, if i normally wear a size 12-14, what size do you think i should order in these pants? i do not want a muffin top. Hi, if i normally wear a size 12-14, what size do you think i should order in these pants? i do not want a muffin top.

How can i get answers about a preorder i made in july and was supposed to be shipped dec. 1. no one responds. i've called, emailed How can i get answers about a preorder i made in july and was supposed to be shipped dec. 1. no one responds. i've called, emailed

Anyone have the women's tennis boot? Anyone have the women's tennis boot?

Do the women shoes run true to size? Do the women shoes run true to size?

I placed an order and it never got here despite what the tracking stated. I placed an order and it never got here despite what the tracking stated.

What about returns? What about returns?

I just received my credit card statement and i had a charge from betabrand for $163.24. i ordered 3 pair of pants and i received one.

When will i receive my 6 pocket black petite pants? paulaforrester@cox.net

Order id: 101847931. usd price. 47.20. then you charged me usd. 109.60. i do not understand why you did this..... paula d forrester. i also ordered.

Can’t see your question? Ask to get answers from the Betabrand staff and other customers.

I placed an order and it never got here despite what the tracking stated.