• Betabrand

Betabrand

Overview

Betabrand has a rating of 1.7 stars from 191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Betabrand most frequently mention customer service, yoga pants, and credit card problems. Betabrand ranks 415th among General Apparel sites.

  • Service
    70
  • Value
    64
  • Shipping
    73
  • Returns
    44
  • Quality
    60

This company does not typically respond to reviews

Positive reviews (last 12 months): 6.9%
Positive
4
Neutral
0
Negative
54
44
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • It just sucks that you may or may not get them and then may or may not get any help from customer service if you don't.
How would you rate Betabrand?
Top Positive Review

“Most comfortable work pants ever; worth the wait”

Tara F.
1/3/24

I didn't want to love these pants, as they are a little expensive and the shipping can be slow (like 3-6 weeks after ordering) but I find myself reaching for my betabrand pants every time I have to get dressed for work. I only have two pairs so I need to order more. They are so comfortable and unlike other similar brands these have the normal amount of pockets as regular pants, without compromising comfort. The most comfortable work pants I own hands down. Soft, quality material as well. The customer service is good and they will meet your needs to the best of their availability; you might just have to wait a while.

Top Critical Review

“$128 pants disentegrating after only 1.5 years”

Ingrid J.
1/12/24

Pants are almost totally worn through after only owning them about one and a half years. When I pay over $100 for a pair of pants, I expect them to last 5+ years. I reached out to customer service about some kind of product warranty, and they basically said that because I'd owned them longer than 2-3 months, too bad. So, they clearly don't care about the low quality of their very expensive product. I should also note that sizing and shrinkage is inconsistent across pants - different pairs of pants ordered at the same size ended up being quite different leg length-wise.

Reviews (191)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (66)
Thumbnail of user ingridj65
1 review
0 helpful votes
January 12th, 2024

Pants are almost totally worn through after only owning them about one and a half years. When I pay over $100 for a pair of pants, I expect them to last 5+ years. I reached out to customer service about some kind of product warranty, and they basically said that because I'd owned them longer than 2-3 months, too bad. So, they clearly don't care about the low quality of their very expensive product.
I should also note that sizing and shrinkage is inconsistent across pants - different pairs of pants ordered at the same size ended up being quite different leg length-wise.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ally.bhuiyan
1 review
5 helpful votes
February 11th, 2024

I've ordered their pants in the past and absolutely loved them, but my latest order was placed in July 2023, and here I am in Feb 2024 with no guarantees that I will ever see the products. All I get in response to my inquiries is excuses about issues with suppliers. WHY does this company offer products on their website that they know they cannot deliver? They should either mention that they are out of stock, or stop advertising. It's so wrong that they keep taking people's money. I don't want to ask for a refund because I'm sure I wouldn't be getting it. I'm living in denial, dreaming that one day a package will be dropped at my doorstep. I will NEVER buy from them again!

Products used:
from previous purchases, yoga pants, but latest order hasn't been shipped even after 8+ months.

Service
Value
Shipping
Returns
Thumbnail of user amymscharfkatz
1 review
1 helpful vote
March 3rd, 2024

I placed an order on January 20th 2023 and have yet to receive it. I contacted the customer service on February 7th and received a reply that the are having trouble keeping up with demands. I'm not sure why Betabrand didn't make this clear on their website when I placed this order. It's been more than a month of wait without any updates and I have requested a refund. I have also filed a complaint with FTC. DO NOT order anything from this company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jndubusister
1 review
0 helpful votes
March 15th, 2024

I have purchased many pairs of pants from BetaBrand. I love my denim jeans and decided to get more of different style and colors. I shopped from my smartphone. The Boyfriend Jeans in the Coastal Wash have rips, fraying hems. I realize that this is fashionable to many but does not meet the "polished casual pant" description IMO. When I contacted customer service they were our photo (on my screen 2" tall and 1" wide) shows them so loyal customer, you should have known and no we will not make any exception to our policies.

If you choose to buy, be sure to zoom over every area of the pants in the photos looking for potential flaws because they will not help you. They are strictly Butter Beware not Buyer be satisfied.

Tip for consumers:
If you shop by smartphone, be sure to Zoom closely over every inch of the product you wish to buy for unwanted flaws if you miss them you will not get an exchange or full refund.

Products used:
Returned pants not as described. Customer service response let the buyer beware...too bad for you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jc1810
1 review
1 helpful vote
January 10th, 2024

I've ordered from Betanrand over the last few years. I thought initially their service was poor and slow due to being new, but that has not been the case. Recently had to return items due to stitching coming out of the jeans in the first week—TERRIBLE CUSTOMER SERVICE in that they are apathetic and don't care about servicing someone who paid a lot of money for jeans. Ugh.

Products used:
Jeans

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferl3503
1 review
9 helpful votes
December 12th, 2023
Verified purchase

I ordered a pair of pants in July 2023. Estimated shipping was listed as August 2023. It is December and not only has my order not shipped, they have no eta and ate just offering a refund if I'm not willing to wait to receive my paid for purchase with an unknown eta that could up to a year... ARE YPU KIDDING ME BETABRAND? Customer service sucks, no helpful info provided... VERY DISAPPOINTING

Thumbnail of user karlah238
1 review
4 helpful votes
January 18th, 2024

Placed an order in May of 2023 and it is now mid-January 2024 and have not received my order. I have reached out to company numerous times with same response, 'we are working diligently to get through the backlog and ship orders out as quickly as we can'. They offer a refund or keep waiting until order is shipped. Why sell items if you cannot guarantee delivery? I almost placed another order until I remembered I was still waiting for my last order to ship. How are they still doing business? Why have they not been shut down? I guess time will tell.

Service
Value
Shipping
Quality
Thumbnail of user taraf342
1 review
0 helpful votes
January 3rd, 2024

I didn't want to love these pants, as they are a little expensive and the shipping can be slow (like 3-6 weeks after ordering) but I find myself reaching for my betabrand pants every time I have to get dressed for work. I only have two pairs so I need to order more. They are so comfortable and unlike other similar brands these have the normal amount of pockets as regular pants, without compromising comfort. The most comfortable work pants I own hands down. Soft, quality material as well. The customer service is good and they will meet your needs to the best of their availability; you might just have to wait a while.

Thumbnail of user letstalkwriting
1 review
1 helpful vote
December 26th, 2023

I would have given Betabrand a very high rating until I discovered they have discontinued their plus size clothing. I find this very shocking since the vibe is our culture has been embracing all body shapes. Most clothing companies are going the other way by offering clothing of all shapes and sizes. They claim to sell yoga pants, but I've never been kicked out of a yoga class for my size. This is very disappointing.

Thumbnail of user denisem2160
1 review
14 helpful votes
September 10th, 2023

Really bad that this company advertises available product and then takes your money knowing they cannot ship. You have to contact them several times to get an refund while they keep saying not to worry, shipping soon. Too bad because the product is great but their customer service/advertising is misleading. I'm surprised they haven't been shut down yet or had a complaint filed. This happened to me twice.

Tip for consumers:
Update your website to reflect that you may not receive product. Offer a discount on these orders you keep messing up. You’re losing customers.

Products used:
Pants and Jeans

Thumbnail of user stephc143
1 review
0 helpful votes
January 29th, 2024

The company discontinued their plus size clothing and is no longer size inclusive. Their customer service is also terrible!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucyr272
1 review
0 helpful votes
February 14th, 2024

I ordered two pairs back in December (before Christmas) to this day 2/14, I have not received my order and no notification from Betabrand that my order is delayed. I have reached out to their customer services two times, response is typical - delay in production. Next week will be 2 months and nothing still. Customer Service did not offer a discount or credit, they did however, gave me option to cancel my order.
Take a good look at your order to make sure pants are in stock, apparently there is a way to look this up as you are ordering, I was not aware of this option.
I own one pair from several years ago and I love them, but this time it's been very disappointing.
LR

Products used:
Yoga Pants

Service
Thumbnail of user jennifer.d.rubbelke
1 review
12 helpful votes
September 30th, 2023

I love their products, but will never order again due to my recent experience. I ordered 4 items around the Fourth of July during one of their sales. It took 2.5 months to get two of the items, still waiting on the other two. They claim material back logs, but if this is the case, why are you still offering the items online? Customer service is not helpful- basically automated replies.

Tip for consumers:
Poor customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lsdubinphd
1 review
5 helpful votes
November 16th, 2023

Betabrand sells product with a written ship date, e.g., delivery in October. Twice I have placed an order, not delivered, and upon follow-up received an automated message that Betabrand is experiencing supply chain and product delivery issues. Purchase in August never available (although charged), purchase in September to be delivered in October, still not delivered and it is mid-November. Receive the same canned excuse. Do not expect professional customer service nor delivery of product falsely advertised for sale.

Tip for consumers:
Poor customer service and false advertisement that product is available.

Products used:
Never delivered.

Thumbnail of user victoriar898
1 review
2 helpful votes
December 12th, 2023

Love these pants... comfortable and long. However, I still have an order pending to be shipped from over a year ago. The black friday deals that I was so excited about are still to be shipped and emails to customer service are unhelpful. And still adds clog my inbox daily. If orders are so overwhelming to your wearhouse why are you not taking care of your existing customers. DISSATISFIED. Such a shame.

Tip for consumers:
Shipping is a nightmare. As is customer service.

Products used:
Pants

Service
Value
Shipping
Quality
Thumbnail of user bettyb621
1 review
11 helpful votes
February 12th, 2021

Like just about everyone has said, the shipping is nuts. Placed an order almost two weeks ago, no idea where it is. About a week after I placed the order the tracking said "in transit." Several days later it said "pre transit." Wondering if I'll ever get it and Lord help me if I want to make a return. Clearly someone at betabrand monitors these reviews since there are sporadic responses, but it's fascinating that after years of these complaints the shipping isn't more reliable.

Service
Value
Shipping
Thumbnail of user smcerino
1 review
4 helpful votes
November 28th, 2023

Take your money and run! Ordered pants late September … was CHARGED for them at the time, but still no product. If they are having supplier issues … why are they still taking orders!?! OK, so I'll call customer service …. Whoops, no actual people to talk to! Did I forget to mention …NO RETURNS! Would love to supply a photo as requested, but I have NO PRODUCT!

Products used:
Never received but was charged for

Thumbnail of user elizabetha2184
2 reviews
3 helpful votes
December 8th, 2023

I placed an order on November 22,3 weeks after no shipping information. I can't contact anyone in any way!

Tip for consumers:
There is no way to get to customer service. I sent e-mails with no response. I located a phone number but it's not functioning rings a couple of times and I get disconnected. Still no shipping information after 3 weeks and no contact from the customer service department. They charged my credit card on November 22nd and it is December 8th I have nothing!!!

Products used:
Nothing, I have not received my order after 3 weeks. Unable to get an answer from customer services. No shipping information

Service
Shipping
Thumbnail of user pamw682
1 review
40 helpful votes
June 23rd, 2023

I placed an order, making sure NOT to choose anything the site said was delayed shipping. After placing my order they immediately charged my card but now two months later they still haven't shipped the pants! But they have my money. Always the same excuse. Warehouse delays. They can't ship my pants but they still send emails every day saying they're having sales or specials. How can they keep selling if they don't ship what was sold and paid for? So disappointing.

Thumbnail of user debbieb2034
1 review
3 helpful votes
January 4th, 2024

We need to contact the FTC. There is something fishy about this company, taking everyone's money and then never shipping. Here is the link to put in a Fraud Report:
https://reportfraud.ftc.gov/#/ Maybe this will nudge them to get their act together.

Thumbnail of user christinav590
1 review
6 helpful votes
November 3rd, 2023

I placed an order early June and was told it would "by the end of June". It is now November and still have not received my order. Each time I reach out I get the same message that "our warehouse team has encountered unforeseen issues impacting fulfillment and causing delays". Betabrand has no way of tracking where your order is in the queue in their warehouse.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jf90
2 reviews
0 helpful votes
November 1st, 2022
Verified purchase

I'm 5'7" and wear a medium most of the time at 155 lbs. I ordered medium yoga pants jeans and they looked great but weren't comfortable at all. I think I must be in between sizes or maybe a large. Not sure. Anywho I'm sure these are great if they fit. Return went well.

Products used:
Straight leg yoga pants jeand

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynjorg
1 review
0 helpful votes
March 11th, 2024

I love these pants. They are great for work, high quality and durable. I've been wearing betabrand yoga pants 5 days a week for the last 10 years. Some of these pants are 5 years old (loved it when they added pockets. However, it will take FOREVER to get your order. I recently ordered - and paid - for two pairs of IN-STOCK pants, and a month later, they still have not shipped. I mean it's ridiculous to take money for an IN-STOCK product for the company to sit on your order for over a month. So, they have my money and I don't have my merch. I found nowhere on the site that warned me of how long it will take for them to ship the merch.

Tip for consumers:
Nowhere on the Betabrand website does it indicate that they will take your money on an in-stock product, but take A MONTH OR LONGER to ship it to you. Very frustrated because over a month or two is not cool.

Products used:
Yoga dress pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user kjf18
1 review
9 helpful votes
October 17th, 2023
Verified purchase

I made an order in June. It is now October. My order hasn't even shipped yet. I have contacted Betabrand several times, and they keep telling me they had unexpected delays out of their control.

Products used:
None… they still haven’t shipped 4 months later!

Service
Value
Shipping
Returns
Quality
Thumbnail of user audreyh335
1 review
0 helpful votes
November 6th, 2023

These pants are awesome! Unfortunately the company isn't sending them to me. I've ordered several times and always received my pants in a timely fashion. However, now I'm being told the company has no idea when they will be able to send my pants. They wasted NO time taking my $85 for a pair of pants, but u have yet to receive them

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Home of Dress Pant Yoga Pants, Disco Hoodies, Bike to Work Pants, and tons more. Become a part of the Betabrand Collaborator Community: take photos, submit designs, crowdfund projects.

Company Representative

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Regina O.
Typically does not respond to reviews

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