Bespoketoday.co.uk

Refunds have been issued to those who can be identified through this forum post. Since most users who have posted above either are not using their real name or are not customers of BeSpokeToday.co.uk i have been unable to issue.

I do have alot of clients who have received websites and are online running with no problems. The business grew much faster than i expected and i took on far to much work leading up to Christmas under the threat that the post xmas sales would be very low. It was a mistake.

Those who have posted above not using their real details i request that you contact by email at *******@bespoketoday.co.uk with your client account details and refunds will start to be made. I am no longer running BeSpokeToday.co.uk as an active business, instead it is running as a part time job providing the support to the other clients for the period of one year. After this the servers will close down.

To be fair to the 15 people who are expecting refunds i will be making partial refunds to everyone in stages so that everyone is paid back together.

Since this bill exceeds over £3000 this process will most likely take until Mid - May to complete.

Regardless of what is said here, most of my problems occured when in hospital for Appendicitis and refunding was a problem because i did not take any sales for 3 weeks yet server bills, phone bills etc still get taken out on Direct Debits.

If and when the police had to get in touch i will co-operate with them fully. As much as a fraud maybe visible I do have over 140 clients in my database of which i have had complaints with around 20 of those. One complaint is unnaceptable however in the light of the situation i do beleive a 15% rate disproves any intentional fraud.

I hope everyone can accept the re-payment structure as it will keep this matter out of County Court saving everyone problems.

All clients are expected to email as soon as possible so that i can put down in writing your payment structure / dates.

Andrew

I would just like to add to the already long list of unhappy customers of Bespoke Today. I paid £299 on 10th November last year and have received precisely nothing for my money since that date. Being in the process of starting a new business I was attracted by his low prices and also the offer of free Dell netbook for upfront payment. Looking back now I realise... this was very naive. As the old saying goes 'if it looks too good to be true...', but his website looked very professional and I admit I was taken in.

There was some brief communication right after I had paid, but after that I heard nothing - when I tried to call i would get his voice mail and messages went unanswered, as did emails. I gave Andrew the benefit of the doubt for a month or so as i thought perhaps he had taken on a bit too much work and was snowed under or was just a bit disorganised, but after several attempts to contact him went unanswered I suspected something more sinister was going on i. E a scam.

I have been in touch with Trading Standards who advised me to send a letter to Andrew Doyle stating my complaints and to request a refund as is my right under the law. I sent one copy of the letter to his website address in Cornwall and one to his invoice address which was in Preston - both special delivery. Neither reached their destination as both the addresses appear to be false. I have since emailed a copy of this letter to both his *******@bespoketoday address and also through his website ticketing system. No reply has been received.

Andrew if you are following this thread I advise you to contact me immediately as my patience is wearing very thin. This is a huge amount of money for me so I will not be giving up until every penny has been returned, even if I have to take you to court. As I am in the right and you in the wrong I will win any case action without question. I will be keeping this forum up dated so if you want to rescue your reputation as you state in your earlier postings, it is in your best interest to pay up as soon as possible. There is probably a lot more I could add to this story, but I will leave it at that for now and await a reponse.

Hi Andrew,

It's Chris Manson here regarding the website that you promised to build for Boatlister. You already have my account details and I have attempted to contact you several times. I have received your address from the whois lookup under your domain name and I also sent you a letter demanding the return of the £187.12 which you received direct to your bank account on the 28th of January this year.

As you are refusing to sign receipt of the recorded delivery, I will copy the letter below. This is your final opportunity to repay the funds directly to me, or I will take further action to reclaim the monies and compensation with interest. I will also be near your home town on the 2nd of June visiting my father in law who is ill so we can also discuss further at this time if required.

"
I am writing with regard to the refund request for the website design services that you offer a sole trader, trading as "bespoketoday.co.uk"

I have made endless attempts to contact you and you have failed to respond to me satisfactorily. You have given me several delay reasons, and false promises. I am also aware that some of your previous customers have encountered the same type of service from you.

I have been in discussions with the police and office of fair trading with reference number SW3809***.

Further to my previous requests, I demand that you return the funds back to me. I paid you the sum of £187.12 as a 50% deposit for the design of the website boatlister.co.uk. To date, nothin has been completed and, under the Supply of goods and services act 1982, the service has not been provided in reasonable time and you have failed to keep to your end of the agreement on several accounts.

I feel that I am entitled to a full refund of £187.12, any court costs including travel, accomodation and any legal costs encountered. Please either forward me a cheque to the address on your files made payable to "Christopher Manson" or alternatively transfer the funds immediately to my bank account, ********* ****** *******.

I will allow you up to the 2nd of June 2011 to complete the request. I feel that this timescale is extremely fair given the length of time I have had to wait.

"

I paid Andrew Doyle £500 in 2 instalments over a period of 3 days` i borrowed this money off my mother so i could get up & running quicker.
He seemed a trust worthy & honest person` i wanted a website to look really good so when i found BeSpokeToday.co.uk his site looked the business & i decided 2 give him the job of building my website.

The only thing is that was over a month ago & all i have is a template with my website name ay the top & a few drop down lists` at first when i phoned him he seemed ok with everything & nothing was a problem` the site was supposed to be up & running within a week` but this never happened he said everything was ok & 2 give him a few more days then it would be ready` this never happened` allso i had sent him links & folders to all of my products aswell as passwords`
I have attempted to contact him through tellephone & email over the last few days & he did answer once that was yesterday` he said he was sitting down for his dinner & could i phone up in an hour or so` i agreed but guess what` he just will not answer any of my calls or emails` this man is a cheat a thief & a coward but i have not finished with him yet` i have allready contacted the police & they have advised me to contact trading standards first` i will do this first thing monday morning.

I have not worked for over 13 years due to an accident whilst working away from home on oil rigs as a roughneck` Back Injury followed by 2 unsucsesfull operations` i have been on strong medication for the last 13 years for the ongoing pain & no i will never work for anyone else again` so this is why i wanted to get up & running so i can try to get a little bit of my life back & start earning my own money again & not have to rely on my wife working all hours to support me & our sons

So Andrew if you happen to read this mark my words you have messed with the wrong person` i will catch up with you` maybe have a drive down to see you sometime` so watch your back mate.