Christopher M.

Hi Andrew,

It's Chris Manson here regarding the website that you promised to build for Boatlister. You already have my account details and I have attempted to contact you several times. I have received your address from the whois lookup under your domain name and I also sent you a letter demanding the return of the £187.12 which you received direct to your bank account on the 28th of January this year.

As you are refusing to sign receipt of the recorded delivery, I will copy the letter below. This is your final opportunity to repay the funds directly to me, or I will take further action to reclaim the monies and compensation with interest. I will also be near your home town on the 2nd of June visiting my father in law who is ill so we can also discuss further at this time if required.

"
I am writing with regard to the refund request for the website design services that you offer a sole trader, trading as "bespoketoday.co.uk"

I have made endless attempts to contact you and you have failed to respond to me satisfactorily. You have given me several delay reasons, and false promises. I am also aware that some of your previous customers have encountered the same type of service from you.

I have been in discussions with the police and office of fair trading with reference number SW3809***.

Further to my previous requests, I demand that you return the funds back to me. I paid you the sum of £187.12 as a 50% deposit for the design of the website boatlister.co.uk. To date, nothin has been completed and, under the Supply of goods and services act 1982, the service has not been provided in reasonable time and you have failed to keep to your end of the agreement on several accounts.

I feel that I am entitled to a full refund of £187.12, any court costs including travel, accomodation and any legal costs encountered. Please either forward me a cheque to the address on your files made payable to "Christopher Manson" or alternatively transfer the funds immediately to my bank account, ********* ****** *******.

I will allow you up to the 2nd of June 2011 to complete the request. I feel that this timescale is extremely fair given the length of time I have had to wait.

"