Shari's Berries

I was so excited to have a great dessert for the wonderful dinner I have prepared for my boyfriend. Ordered strawberries and chocolates and they weren't here when I got home. I can't get through to customer service at all and looking at my order it does not even appear that they have been shipped yet. Spent $100 for an amazing ending and surprise for a wonderful man and I get nothing. How can you guys disappoint and hurt so many people and still sleep at night?

I went through the process of ordering. When I got to the check out, I was astonished by the B. S. S&H and an additional fee. It more than doubled the price of my order.(AND what the hell is wrong with SiteJaber? When I've made a typo, I can back space to correct. Had to retype the entire sentence). Shari's puts the complete pricing at the very end, after getting the payment information. Slick Shari! Not everyone will fall for that. I cancelled my order. Now, they are loading my email with "Did you forget something?" messages.

I ordered a dozen and all the recipient received was a box with ice packs and NO BERRIES! Called the customer number and got a thick accented guy who kept trying to sell me a "free" $100 gift certificate that I had to pay for. WTH. I told him I just wanted customer service and he hung up on me! I had to email Shari's Berries but so far no response. I will have to see if I can get my credit card charge reversed. Shari's Berries gets a ZERO in my book.

I bought 2 dozen chocolate covered berries, 30 cookies and 6 brownie pops. I requested No dark choc, replace with Milk Choco as my wife and kids don't like dark. They didn't mention at time of order that they won't do this. Only after I received and contacted them did they tell me so 1/3 of the order went in the garbage. The cookies were tiny little cookies in a small, little bag like you would find at TJ max check out. $29? I wouldn't have paid $9.99! Absolute ripoff. Very disappointed!

Wife calls me feb 13th to say thank you for the early flowers and strawberries.

Call customer service like everyone else here has and got the "overseas customer service" who's English was terrible. They offered me a 14.99 credit? Seriously, for something over $100 and ruining the day for my wife?
Called my card company requesting a chargeback.

Sherries berries, if your reading this, please review your business model, it needs to be fixed. I'll never buy again after this experience

I sent a dozen berries out to my mom for Mother's Day. The berries were solid white inside when she cut them in half. She immediately called the company and they reversed my credit card however I later called them and said this was a Mother's Day gift and I would expect them in good faith to send out another dozen berries at no charge to me she immediately called the company and they reversed my credit card however I later called them and said this was a Mother's Day gift and I would expect them in good faith to send out another dozen berries at no charge to me. They were unwilling to do this as it was against their policy. I expected the company to go the extra mile seeing this was a Mother's Day gift but they refused. I will not order any thing else from a company that won't go the extra mile on customer service

Would prefer to give less than 1/2 star but not an option. In 4 years, have ordered 3 times for a special February birthday. They have never delivered as purchased. 1st time didn't show up on guaranteed date. Skipped a year, 2nd time received 2 identical orders within an couple of hours - spent too much time on the phone trying to ensure I wasn't double billed. This year the box arrives on time, but had been opened, strawberries eaten, card replaced and resealed and delivered by FedEx. It would have been better to have "lost" the shipment than to deliver an empty box with strawberry and chocolate residue in the container. Not sure where the breakdown in the process was, but 3 fails out of 3 attempts, shame on me! I'm done with this vendor.

I have always ordered from edible arrangements before this was my first time using Sheris berries and I was overjoyed with the awesome service. We ordered and nobody was in the office where they were delivered so the fedex guy left them outside :( I called the next day and they were extremely understanding and very quick to offer a replacement. Not sure why everyone has such negative things to say. But as of now you have my business! My favorite is there are no stems on the strawberrys... great job keeping this customer satisfied :)

Ummmm... don't false advertise. If your site says your guaranteed delivery on Mothers Day then that should be the case. Monday doesn't cut it. WTH! Who does that. I shouldve stuck with edible arrangements. They are perfect everytime. Im in the process of cancelling my order and getting my money back. How did my 40 $ order turn into 80$ 40$ of which was the shipping fee. Oh and did i mention a rush fee added at the end with no mention of it until you click to confirm. BAD BAD customer service and unreliable company.

My partner ordered the berries for me and they were scheduled to arrive on Feb 13th. I stayed home all day waiting for the delivery, not leaving the house once. By 7:30pm, I started to doubt they were coming so I asked my boyfriend to check on the status. Come to find out they were "delivered" almost 7 hours earlier. They were left outside our building in NYC. No one ever rang the bell to our apartment or attempted to contact us. Obviously they were stolen - who in their right mind would leave a package outside in the middle of the city?

So I never tasted the berries, but I'm still extremely disappointed. However, they did say they will issue us a full refund (we'll see if this happens) for the $67 dollars spent and ruining our Valentine's Day.

I purchased a Groupon for the sole purpose of using the voucher towards a Mother's Day gift. The shipping came out to $17.99 standard delivery + $14.99 Guaranteed Sunday Delivery fee. I justified the outrageous shipping as the money I'd save on the Groupon. Just like many others on this site, I had exactly the same problem. Not only did Shari's Berries fail to tell me my gift would not be delivered on Sunday; when I called their customer service to follow up, I was informed that not only would they refund my money, they would deliver the gift the following Monday. Now, it's Tuesday and after another call to the customer service, I was informed that I will only be receiving a refund and nothing else.
I'm beyond disappointed in the lack of customer service of this company. I will never be using their services and I will be sure to let anyone who listens, that if you're thinking of using this company, DON'T DO IT!

Having customer service in India is doing this company no justice. "Wilber" tells me that they have a special 48 berries for $49.98. But I need 60 I said and he proceeded to tell me that would be $209.00! WTF? Called back and was on hold for what was... no exaggeration... 22 minutes for the girl to come back and tell me I could get two dozen for "0.97 cents and 69 dollars". Can't fix stupid. I hung up and ordered from "On The Vine *******463 in Exeter NH. They are local, they speak English, the produce is fresh and I am guaranteed delivery. Nothing good to say about Shari's Berries. Horrible customer service, I can only imagine what the product is like. If there was a way of deducting stars I would.

~ Shawn H. New Hampshire ~

The shipping prices are outrageous and the worst part is that you don't really know what the shipping will be until you complete the entire order including your credit card info. I was going to still place the order with the $14.99 shipping charge, but then an additional $9.99 was added for rush delivery. The delivery date I asked for was one week away - is that a rush? Total ripoff. I don't think the company deserves even one star.

I have ordered online 2 dozen handmade chocolate covered strawberries for my best friend Birthday party to be delivered as a surprized. Today is day 5 from my order and they still not been delivered. The first order arrived in a smelly box with NO ice, melted chocolate, and rotten strawberries 4 days later. I wish I can upload a picture to prove my review. The original order supposed to be replaced and delivered with fresh ones today but it's still nowhere to be found. Do Not waste your time on this website. Horrible service, rude customer representative, and overpaid products. From now on I will order from Edible Arrangement. I wish I never pick up this site, to begin with

My husband got me a package of strawberries that came cracked and fruit looked unripe in some and over ripe in others. The flowers were comparable to something from the discount section of your local gas station. Many of the roses were wilted, 2 fell off and the white what i believe are lillies are brown and wilted. My husbamd spent ALOT of money which is what I'm most upset about, If your going to charge customers $200+ and say they can be delivered anywhere in the US, hold true to what you claim. I make better chocolate covered berries, and we could've save alot of $ getting flowers from Walmart!