Shari's Berries

I placed an order and when completed it showed delivery on Thursday or Friday. Now on Friday it shows that they will be delivered on sat. No one is there on sat at the business for delivery. Tried to contact them about this and I called from 4 different phones and every phone was breaking up when trying to speak. Customer service rep just kept saying that my phone was breaking up and I tried to tell her it wasn't my phone. Also was charged extra for sat. Delivery that I didn't authorize. Never Again Poor Business ethics

Sherries Berries does not have free delivery as "implied" on their website and when you are charged $15.00 plus a routing fee and tax that ended up costing $25.00 when all was said and done. Customer Service was of no help and located in the phillipines, so I could not even truly understand anything they said. Cancelled my order so I can't coment on the berries quality, but look at the overall poor reviews on this website. Don't bother with this company, buy local.

We ordered berries to be delivered on the Friday before Mother's Day. Nothing ever arrived. The following Monday we made attempts to contact customer service to get a delivery status (online system did not recognize any order numbers). So far, we have contacted customer service 4 times (on the phone) and once by email. Each call, after an initial greeting and brief "our order wasn't delivered...", ended with the customer service rep hanging up the phone in the middle of our speaking. This last time we at least got a name (Risa), so we know it isn't an automated service.

My mother's day gift to the women who gave me life looks like something my 5yo made. For the prices they charge for chocolate dipped fruit they should be ashamed of themselves! If she wasn't in a different state I would have made them my self. I reached out to company via their customer service chat that said they would reach out to me as well as emailing the company 3 days ago and still haven't received a response. There is definitely a reason why they won't let you upload pictures on the reviews on their page their presentation is horrible! I will not be doing business with them in the future.

I ordered the cheesecake trio on February 9 for a guaranteed delivery of 2/14. Order was confirmed and listed for delivery morning of 2/14. No further communication was received. In checking my order on 2/14 I noticed there was no tracking info. When I called customer service I was told the order was sold out although this was not mentioned during the time of my order nor afterwards. Finding out the day of the delivery and only by calling to check is horrible customer service. Plus the fact that my loved one won't be receiving anything is inexcusable as finding out Valentine's Day that your order isn't happening makes it almost impossible to get anything else done.

I order the strawberries 🍓and 24 roses I was very disappointed in how the the strawberries tasted sour and old and for the price I paid ova a 100$ I would expect them to taste flavorful which was the main reason of purchase my order taste completely old sour very disappointing

Chocolate 🍫 was okay 👌
Roses 🌹look beautiful but some hung over already like they about die

I'm glad my experience was much different from others that posted horrible reviews because I'm happy with my experience. Now I did cancel my order after the fact bc I found something else for my Mom and step mom on groupon for MD. Spoke w/ a rep. And it was canceled, very easy process and received a cancellation email right after. However, they both Still delivered, on time, so I spoke w/ another rep. And he said I got my orders for free! Those weren't my intentions but I'm not complaining. Customer service was great. My mom loved her gift, the berries looked good so I have no complaints about this company. 5 stars!

I ordered two weeks ago and selected delivery on the 8th for my 43rd wedding anniversary. Today is the 8th and they aren't here. Got a notice today that they shipped and would arrive tomorrow. Thanks for ruining the surprise. I'll pick up flowers next year.

It is the next day and the order arrived. Presented it to my wife and we opened with great anticipation. Found medium cold berries with almost all chocolate coverings broken. See photo. Note we each one which why two are missing. Needless to say, I won't order from them again.

I've been ordering for years and just had the worst experience. Fully charged for valentines gift not delivered until today! Called, emailed customer service and submitted online inquires since Friday. 4 days no answer, no reply. Terrible person on the other end of the phone asking me for tons of personal information, personal info I'm never asked for and couldn't get anywhere with her for 15 minutes. She had no idea what the company sold or what I was asking. I had my order # my email order receipt/confirmation and my payment receipt. So what can be so difficult? Then, It just arrived to my mom's house today 4pmEST. Her guests have long gone that I bought them for her to share with. And Shari's had the audacity to send me an automatic thank you email today for my purchase! What a joke. I've turned so many friends and family members on to them but I will never order from them again and I am letting everyone know. Down hill all the way.

The ordered arrived on time but they didn't look good & were warm! Didn't think it safe to eat either. I called Vustomer Service, on hold 18 minutes & the representative kept saying she couldn't hear me - yeah right. I was angry. I got an email today from berries.com apologizing & giving a full refund which is what I expected. It's possible the packaging leaked keeping them cold but I was pleased with the company for making it right.

I've ordered from here before a few times without a problem. I ordered a dozen strawberries for my sisters bday for May 6th. They came in with the box soggy and hot. Everything was melted! Chocolate everywhere and worst part, the strawberry was MOLDED! Customer service sucks! They never answer the questions being asked. Wait Time on the phone was like 30 mins then 2 plus hours. Never will I order from here again. I wanted a refund but these automated emails aren't helping.

EXORBITANT!
Shipping a Mother's day gift, and thought it was expensive, but a nice treat. The shipping nearly doubled the fee, and of course I noticed it too late.

No more Shari's berries for me. Done!

Normally Shari's Berries delivers! But this time I'm more than dissatisfied with my order. My fiancé ordered my mother and I, a half a dozen strawberries each, they arrived smashed to pieces and that could've even been over looked had the strawberries inside not been old and soggy. I am extremely disappointed. I asked that they please resend them and expedite them as we are trying to enjoy them for Mother's Day, or at least the day after, I never once mentioned how wilted the flowers were. But when they weren't able to send my order for 3 days, I demanded a full refund. That's unacceptable. Officially ruined Mother's Day for us.

Ordered flowers and berries on 2/8 and paid for guaranteed delivery for 2/13.On 2/13 no package and i tracked the package on to find that it was delivered to an address in Louisiana. I am in Tennessee. Called the agent and she attempted to tell me it it be shipped again on the same tracking number. That does not happen. I was assured i would receive my order on 2/14. Did not happen. No email or other contact to let me know i would not receive my order. I had to go to the chat session to get a refund confirmed and then request an email confirmation. Don't do business with this company! Others can't be worse.