Shari's Berries

My mom's Mother's Day berries were destroyed, rotten, and moldy! Had to fight with customer service to get a full refund, they only wanted to give a 50% refund. Completely ridiculous and unacceptable, never buying these berries again!

I ordered product as a Valentines day surprise. I ordered 3 days in advance. Paid an exorbitant shipping rate for on time delivery (almost double the product cost). They rely on the weather as an excuse. They ship from San Diego and the shipping address is in Huntington Beach, CA and the weather is perfect in both locations. They say they are working 24/7, yet there is no one answering the phones.

I will never order, nor recommend this outfit. OBTW, my spouse has yet to receive anything.

Well first off this was my first time going through this website. I had ordered some berries to be delivered to someone special in my life I had paid extra for Saturday delivery and it never got delivered! So I called and they were going to send a replacement,. They sent it to his apartment complex at the front step in triple digit weather. By the time he got home it was completely melted. They could have easily dropped it off at the main office, I had requested if that was possible if he wasn't home and they had said it was possible with out a problem,. But that did not happen. So I called again to get a complete refund. Horrible service I will never go through this company ever again. If your want someone special to you to receive a package do not go here! They will just mess it up. The only reason I gave it one star is because through all the mess I got my money back. I would have much rather had my gift delivered.

Called company and was told new berries would be sent and never received. Called again and told new berries would be delivered and again nothing. Sent picture and email to company with order information and was told not enough information. Customer service is horrible. Don't waste your money

This was my third order placed with this company. Never had a problem before. This order was a dozen strawberries to my dad and two dozen to my house. They were the tiniest strawberries I have ever seen. They didn't even fill half the spot in the container. To top it off they were broken and no cold pack was used. So they were melting and wet. After looking at the website it says cold pack used when they see fit. Really? 35 dollars shipping and you don't use a cold pack on perishable foods? I am assuming being a few days away from Valentine's Day they are rushing orders out. Still that's no excuse. You lost a customer. I will never waste my money again on this company.

This is the first review I have ever been motivated enough to write- I was so disappointed in the terrible service of what I thought was a top notch company. I wish I read the reviews before hand! - after the first order not going through I finally made a second choice and paid the ridiculous added shipping fee for deliver to be on Mothers Day and it never arrived! Then I called customer service: 45 minutes of being told 3 different stories and them basically not caring that I had a bad experience- they were willing to just let me go unhappy since all they would do was refund the shipping cost and deliver the berries 4 days late I FINALLY got though to a supervisor who was the first one to care and did reimburse me a bit more. Such a huge disappointment since the company had endorsements from some businesses I respected. Boy was I wrong!

I ordered a basket of cookies for my nephews birthday, paid extra for Saturday delivery and got an email the day after they were to be delivered saying they would be there the following Tuesday! Called customer service which was located in the phillipines and was told I could get a refund on the delivery. I wanted to cancel the order but it was too late, they are going to credit my account. The product was delivered, broken cookies and all! What a waste of time, disgusting product (cookie shelf life of 12 months)!

Placed an order for a dozen strawberries to be sent on my anniversary. Only to find out they were shipped 3 day after. The berries never arrived. The point is too pay an extra 16.00 for on time delivery. However i place my order in due time for the gift to arrive on time. All im saying is this company is a total rip off and the founder needs to be ashamed for the terrible service, broken advertisements and outsourcing customer service jobs. Im completly overwhelmed by this whole transaction and hope someone close this scam called Sharis Berries!

We ordered for Mother's Day the Tuesday before and paid extra to have it delivered on Saturday. We were there all day, and the order did not arrive. So I called Monday (the day after Mother's Day, mind you) and was told they were so sorry, and the order would arrive the next day. It did not. So I called today (Friday) and the customer service rep said they would just refund my money. We'll see. This company is operating a fraudulent business, I believe. Hopefully, it will be out of business soon. Help it along and don't order from them!

You would think I would of remembered the last time they disappointed me. Again, they didn't deliver on time and when I called their customer service late on the day of delivery, the agent was impossible to understand, horribly unprofessional, could not find my order for 10 minutes then suddenly finds it! Then the agent assures me that the florist will deliver up and until 8pm and I am on their list. Never came! Never Again! I don't understand how they remain in business.