benuta

I had a very disappointing experience with this company. They just canceled my order on the day of delivery, due to a labeling error on their end and didn't notify me about it - I simply got a message that the order was cancelled. When I called to follow up, I waited for them to pick up for many minutes and the (very lovely) person said there is nothing they could do. The manager who eventually called me back was incredibly rude and argumentative, asking, "What do you want from me?!" without offering any apology or assistance. I was left without the product and felt completely unsupported throughout the process. This level of service is extremely unreliable. I cannot recommend this company at all.

Purchase registered as a return. Followed instructions and brought the purchase to the delivery point of the relevant carrier. There, a package larger than 1 meter is never accepted (so almost no rug qualifies for this) and I was able to return home with it...

I then agreed that the purchase would be picked up for a fee and I stayed home 5 times (!) from 8:00 am to 6:00 pm (!) without anyone showing up even once. Really crazy what's happening here.

The customer service representative? He continues to stoically make new agreements that are not kept. I have been waiting so long to pay the return and have given up so many days off that I am considering legal action. I will be informed about this on Monday.

Don't buy anything here if you expect even the slightest bit of decent service when making a purchase.

Do not buy in this shop. They do not tell you that you have to pay 19,90 euros if you do not like the product. I bought two carpets and I did no like them so I ask to return and they told me I have to pay for that¡¡ In the advertisement of the product they just say: easy to return. They are hiding this information and customers we have the right to buy a product with all the information.

Excellent service. Arrived in 7 working days from order. Came in a small box and folded square which didn't have any effect on look and no fold damage even though it was 300x200cm. Really good quality as well. Very happy customers

The rug looked awful but as they do not include a pick up service within the 20 pounds they charge for returning the rug I called and asked if they could arrange for a pick up from my house even if I had to pay more. I spoke to a few people, all German who spoke a little English, and explained I couldn't physically bring the rug to the post office. They were rude and unhelpful and kept pretending the line had gone dead. It is an awful company, which should be closed down. Do not use at any cost.

Advertised for weeks at a price. Once I was ready to buy it I've added it to the cart and noticed it was charging me double. I contacted customer service and they said it was a glitch. Went back to buy it and not only they had increased the overall price but they were offering considerably less discount.
I wanted to pay for what was Advertised.
After a few emails they asked me for my phone number! I said no and this was their response:
Hi

We will not nowhere.

Sorry

If this is not a scam I don't know what it is. Glad I didn't buy from them.

The rug arrived folded in a box and now has permanent creases. We have attempted to flatten the rug by putting it under a heavier rug and still the creases will not flatten. It has now been more than a month and I see no difference. I requested a return from Benuta and had no response and had since emailed twice after that - still no response. I escalated the dispute through PayPal and they agreed to a full refund if I returned the rug at my cost (£20). Please beware of this company.

They didn't deliver my order due to loosing the item. They then confuse my order with another order. 2 mo the later I'm still trying to get my money back.

The cherry on top…they are trying to deduct a return fee from what I paid which is £20.

Please save yourself the bother and go elsewhere!

I wish I could give 0 stars as deeply offended after buying 4 rugs from this company the last one we bought was described as Hermitate Beige but when we received it the design was grey and mustardy green! It looked foul with a red sofa yet the company claim it is in their words "100% as presented on our website".

Benuta phone service is rude and defensive if you phone in with an issue such as this. They insist you pay to return it to Germany! Even though it is a. co.uk leading you to think it is an english company. Seriously don't fall for the cheap prices if you do not want to waste your time and be disappointed at the end.

DO NOT ORDER FROM THEM. They send you a rug via DPD, it gets lost in transit and they don't offer any form of compensation and let you wait for weeks before you get anything.

Their customer service has robotic scripts and repeats themselves over and over again. They won't allow you to speak to their supervisors / managers as they are probably hiding behind the frontline reps.

They position themselves as a UK company dispatching from the UK, but infact from Germany. Good luck if you want to return your rug, the postage will cost more than the rug itself.

I ordered two rugs off the site. Both looked nothing like the photographs and were bad quality.
The delivery time took longer than stated on site and the customer services response whilst trying to find out when they'd arrive was awful and unhelpful.

On returning the items I had to lug these two very heavy rugs down to a dpd point of which there were none close by. To then receive a discounted refund, they do not state they take £20 off of your payment in their returns policy & refuse to refund it.

THIS COMPANY IS MISLEADING PLEASE BE CAREFUL!

Am I the only one who has failed to receive their rug? I keep calling. Same guy on the phone every single time. And he is constantly telling me to wait another few days.

We ordered a rug from Benuat. They first sent us the wrong rug. We asked to have it replaced with our original order, which they said they couldn't do and said that we would need to order it again. Second, they sent us a return order for PostNL. We went to drop it off, but not a single of the PostNL drop-off point took the rug. We then called and complained that PostNL doesn't take this, so they said they had booked us with a different carrier and that the rug would be picked up. The carrier hasn't contacted us, so we complained again, and neither has the rug been picked up. Called again and asked for an acknowledgement about the carrier pick up, only to be hung up on and our number blocked. Then called from another number to be hung up on again. I am now stuck with a rug that I don't want. So I will pursue legal action for the harassment and to get my money back.

Having replaced an old fitted carpet in our through lounge with wood flooring, we needed a couple of rugs. Ordered one through Benuta and then began to worry, having then read some bad reviews (yes - I should have looked at the reviews first). However, we were very pleasantly surprised when the rug arrived in two days. It was every bit as good as the pictures. Having had a good experience, we chose a second rug from Benuta. Again it arrived in 2 days and was of an excellent quality at a great price. Though based in Germany the customer service team could be easily reached on the phone and gave us all the info we needed about the details of the rugs we chose.