benuta

I would never recommend this company. Recently ordered a rug from them that was poor quality. I spoke to customer services that said if I request a returns online it would be free, so that's what I did but they still charged me the return and they denie ever saying it. When i complained about it, the man on the phone was very rude and said I will not receive any money back. I told him that he was conning people out of money in an indirect way, as he was selling the rugs as premium quality rugs when they were of poor quality and when they sent them back they were charging a fee for it. Either way it's win win for them.

The worst service I have ever had.
The rug wasn't as described on the website. The high of the pale was much shorter than on description. The rug was very thin and cheap quality. I sent them a few pictures as an evidence but they did not care. I paid £44.95 for the small rug. After LOADS of emails I got only £25 refund back.
Its not as easy returns as they advertise. You have to take the package to a UPS location yourself or to arrange for a collection, calling UPS at 0845 7-877 877 wich was £5p a min from my mobile. Took me about 30 min in a queue.
Waste of money and waste of time. Regret now that didn't take the rug to the nearest charity shop.