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The worst service I have ever had.
The rug wasn't as described on the website. The high of the pale was much shorter than on description. The rug was very thin and cheap quality. I sent them a few pictures as an evidence but they did not care. I paid £44.95 for the small rug. After LOADS of emails I got only £25 refund back.
Its not as easy returns as they advertise. You have to take the package to a UPS location yourself or to arrange for a collection, calling UPS at 0845 7-877 877 wich was £5p a min from my mobile. Took me about 30 min in a queue.
Waste of money and waste of time. Regret now that didn't take the rug to the nearest charity shop.
Zalina A.'s review of benuta earned 7 Very Helpful votes
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