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The rug looked awful but as they do not include a pick up service within the 20 pounds they charge for returning the rug I called and asked if they could arrange for a pick up from my house even if I had to pay more. I spoke to a few people, all German who spoke a little English, and explained I couldn't physically bring the rug to the post office. They were rude and unhelpful and kept pretending the line had gone dead. It is an awful company, which should be closed down. Do not use at any cost.
Eve H.'s review of benuta earned 2 Very Helpful votes
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