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Bellelily Reviews Summary
Bellelily has a rating of 2.1 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 142nd among Women's Clothing sites.
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I agree with all of people who wrote about this company it's a fraud. I've been ordered many months ago and the items are not delivered and they keep saying the order has been shipped. About refund they don't even listen you when you talk about. It's like a machine the customer service they have. After 3 e-mails you get the same answer every time.'' Wait for your items!''. DO NOT ORDER with them to protect your money!
Took way too long to get item, wont let me return when things clearly don't fit and sizing chart isn't acurrate
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Ordered 4 items in early December of 2016, items said the had a 5 -12 day delivery. Still now at the end of May 2017 have only received 3 out of 4 items. First item was arrived in late March. Many emails asking for refund, they kept asking me to be patient give it another 30 days and we will re send. This was a terrible experience. Never again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
This company is a total fraud I've spent the past week trying to contact them for my bathing suit, and I've yet to receive my item that I payed money for. My whole thing is please nobody don't purchase any item from this company. It's been 5 months no response no nothing. For one bathing suit I'm currently trying to make my bank go through a dispute for my money it's just for the simple fact of this company lacking respect. #Losers\fraud
I have ordered 3 times so far with BelleLily and have no complaints. Whenever I e-mailed the customer service team, the response was always respectful and nice. I felt appreciated as a customer, which is very important. People who complain about sizes must have paid little attention to size chart. Worked perfectly for all my items.
I live in Alberta Canada. Bought 2 bathing suits and a shirt over 2 months ago. Still yet to receive them? Do not buy from this company!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered a dress changed my mind a day later, they said once it's pd for can't help me seriously, it's not leaving for 7 days what a joke so easy to cancel refused
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered 3 bikinis from here over 1 month ago and ive not received anything yet... you also cant seem to email them well I cant find an obvious link to email them, so im stuck a week before my holiday no bikinis and out of pocket by £40.00, I feel like ive been robbed, plus according to lots of reviews now even if I did miraculously receive them between now and Friday seems that they either come in a wrong size or are awful quality, im gutted for being sucked in their sponsored facebook adverts! Should of bought from a reputable brand, please don't buy their products
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I wouldn't rate this company with any stars! I ordered one item, it came late, I couldn't track it, and it was NOTHING like what I saw online. I couldn't salvage it and I couldn't send it back because it would be a waste. Totally regret buying this item and will never buy from them again!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered a few items from this company on March 3, They sent mea email saying the items were shipped out on the March 7. These were 3 bathing suits I ordered for a vacation south. My vacation started April 29. This week May 16, I recieved one bathing suit, I wrote the company several times, it takes them over a week yore ply. They ask that I be patient and that the tems are on their way. They don't care, their customer service is terrible, I refuse to order anything else every again with this company! I should read the reviews! Lesson learned! Still awaiting for my it her two bathing suits.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered a shirt, not the right size and asked to exchange it and someone replied asking could I give it to a friend and they will discount another. Um no I brought it for me not a friend. Then they stated that they had a size chart on the website I should have used. That just boiled my blood. I let them know I wouldn't order from them again and I will let others know not to either.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
The first time, the delivery was slow in Canada, wrote them and they were really kind and followed me until I received it. They were really sorry about the delivery delay. Every email was respectful and understanding.
The second time, the delivery was within 2 weeks and all my items in one parcel.
I sure recommand their original products!
Awful! Do not waste your time. I ordered 3 shirts, 1 for my mom for mother's day, 1 for my mother-in-law, and 1 for my sister for graduation. They instantly took my money, I received no confirmation email, and got each piece separately. I got them a lot later than I expected and had to by both mom's other gifts for mother's day. The shirts are horrible as well, the medium looks like an xsmall, the small for my sister is huge, and the large I bought my mom is short. One top does not have the neck, arms, or bottom seams sewn shut! Also, because I did not get an order confirmation I can not contact them. If I could give them a zero on the scale I would.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered 4 different items just to see how their clothing was compared to the different reviews I have read. It took about a month to receive the first package but then I started getting them quickly. I am 5'7 about 160 pounds so I am not exactly small. I ordered all XL's and everything fit so nicely! One pair of cotton pants I ordered was a little more fitting than I usually wear but they were still adorable. I will definitely be ordering tons more from them!
It's been over 3 weeks and haven't gotten my swim and they said they shipped it and it's still not here
BB************** Here is my order number
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Clothes are exactly the same of the pictures. Good price, good delivery, wow! Excellent! :) :) :) :) wwwwwwwwwwww
I see some people sooo angry that they haven't received their orders... I can't say much yet from my own experience because I only just ordered. BUT if you read the FINE PRINT on shipment information IT SAYS that for the free shipping they DO NOT provide shipping information tracking numbers ect. And that If you choose the free shipping option that it will take 15-35 days to ship. Now remember it is a site that is booming on Facebook ads that millions of people see... they probably get 100's of orders per day, if I were to buy and only choose free shipping I would expect to take the maximum time it takes to ship, and remember guys it ain't 35 days in a row, mail only works on week days, 35 business days... don't count the weekends... your looking at almost 2-2.5 months possibly to receive your shipments considering it's coming from China lol... now if you paid for standard shipping it's 10-15 business days so I expect to get my order within two weeks to a months time... I'll update with another review once I start receiving my orders, I ordered on a Saturday. So I probably won't have it shipped out till Monday or Tuesday or Wednesday I hope... people gotta read fine prints when doing online shopping lol gees if you don't like the wait then go to a store and buy right away... patience is a virtue :)
I have informed bellelilly the size is incorrect they refuse to exchange or refund my item but offer me 15% discount on my next order becarefull people as rgey have a no returns policy on there website whitch just shows the trash there selling!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I have ordered from this site and I am still waiting like everyone else. I wish I would have read results first. This site needs to be shut down. Instagram posted it on there and I wish I would have researched it first. :( People are so sad.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered $117 worth of business attire for work so far 2 out of 10 items ive received and this is my fist time ordering and its taken weeks; the two items one was so trashy and my size 36D breasts were practically exposed in the front of the dress the missing material was huge across the chest which the pic doesn't show that and the model has large breasts too really upset me because I don't dress like a tramp. The shirt I got was see thru and they didn't state that under description of the item. Misrepresentation all the way around! They wont return my emails and wont return items according to the site. There are other sites that do take care of customers and allow your money back if your not happy with items so stay clear from this site! I will never use this site again. I regret not reading their policy first and read the reviews before I ordered thru this site but this is my first time ordering online at its a bad experience! So I guess ill be out $117 in the end because Im sure the other items might have issues too or might not ever show up but its a lesson learned.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
From the business
All Free Shipping Cute Clothing at BelleLily.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily