Bellelily Reviews Summary
Bellelily has a rating of 1.9 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 1928th among Women's Clothing sites.
After measuring myself, I ordered 3 bathing suites that were according to them size M (I am a size S). First one came in after a month, barely squeezed myself into it, felt like size XXS. Second one came in 1.5months later, would fit ok except the top was a little but loose and the watermelon print did not match the cuts of the bottoms. So noticeable, horrible quality and work. Finally third one came in 2months later, bottom fit ok, the top had some straps on the back. So the straps were extremely long and if you would wear as it is suggested the top goes down to your belly button leaving your chest all out. Lmfao I never order from China, but they looked so cute so I said I'll try. What a waste of time and money, had a good laugh though.
I ordered a bikini and bikini top from this company. I ordered a size larger than i should need, per their sizing chart, and when I received the items, they were almost comically too small. I requested a refund and to return the items, and they had the nerve to request pictures of me wearing the items that wouldnt adequately cover a doll.
I sent them pictures with a measuring tape reflecting how tiny the items were, and they asked me if I could just give them to a friend and buy more items if they gave me a discount on the additional items! I again requested a refund, and they offered only 10%. I've filed a complaint with my credit provider.
Horrible customer service. Took 20 days to receive my shirt that was supposed to be express shipping. Then the shirt didn't fit. They wanted pictures to prove it didn't fit. It fit very tight, I could barely get it on. Then they told me that the shirt was "ok" and that it looked fine on me and that I could just keep it. And the image on the front was poor quality. It is blurry. So I've been fighting with them for 5 weeks to get a refund and the best they would give me was 20% of the shirt. I had to fight for that. All they wanted to do was give me 10% off my next purchase. And turns out that I NEVER received a refund. So I have a shirt that doesn't fit and I wouldn't wear if it did fit because the image on the front is so blurry. Also the customer service is only through email and you will get emails from them at 2-5 a.m. Please stay away from this site. I wouldn't order anything from them if it was the only website left. It is very obvious the 5 star reviews on here are fake and from the company itself.
Terrible quality the clothing doesn't even look like the pictures
Material very very cheap
Don't do it
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
If zero was an option that's what they would get from me. I order a dress, size large, I can usually fit a medium. I always order a size up to be safe when ordering online. I received the dress and could not even get the dress over my thighs. It was entirely way too small. So I immediately filed a size claim. I wanted to ship the dress back and just get a larger size. I didn't even want a refund. I antes the dress. They emailed asking my measurements and wanted a picture of me wearing the dress. I could not get the dress on to send a picture so I explained that to them and sent my measurements. They then responded and said they are not responsible for incorrect measurements and for me to keep the dress for someone it does fit. I will never order from this site again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. There is size guide next to each product page. Please use it to determine your size not by what you normally wear. This chart is based on general standards. Bellelily clothes are designed to fit the above body measurements. However, If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I order a handful of items. 2 didnt fit they still haven't let me return them. I'm still waiting for an item that's stuck in customs and it's been now 5 weeks since I ordered with express shipping. When I tried contacting them about it they told me.to take a picture of the clothing on me as though they didn't believe me. This has been a nightmare. J have gone back and forth with them for 3 weeks now.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Your order was sent by different parcels because of different warehouse. So they may not arrive at the same time. As for size issue, There is size guide next to each product page. Please use it to determine your size not by what you normally wear. This chart is based on general standards. Bellelily clothes are designed to fit the above body measurements. However, If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered 3 swim suits. I measured for each swim suit and checked to make sure I was getting the correct size. It took weeks for them to arrive and none of them fit. They wanted photos of me in the suits to prove they don't fit. They refuse to let me return them and are only offering 10% off my next order.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. There is size guide next to each product page. Please use it to determine your size not by what you normally wear. This chart is based on general standards. Bellelily clothes are designed to fit the above body measurements. However, If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered my things, they gave me a fake tracking number. And my $70 of items never arrived. This site is a scam, do not order their things.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. All tracking number are provied by our shipping company, they are ture and trackable. Did you have any difficulty in tracking the parel? We can help track for you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Just placed an order tried to get my money back and they basically make you get on your computer and have you download an app so they can take over your computer! BEWARE EVERYONE I wouldn't recommend
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. May we know why you just placed the order but you need monery back? And for issue you mentioned, we can't get your point? Is there any problem with your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
After seeing all of the positive reviews, it's very obvious that the 5 star reviews are fake. Not from actual customers.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. All potives reviews are from our devoted customers. May we know why you left us such a negative review? Did you ever order from us? Is there any problem with your order? If so., Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered a plum romper that was advertised all over Facebook. It took about 3 weeks to get it. I am 5'1" 120lbs and ordered a medium. The top part fits okay but the bottom part fits like basketball shorts. Super baggy and goes down to my knees. I left this same comment on their Facebook and they deleted it and I can no longer comment on anything on their page. Do NOT order from them!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. There is size guide next to each product page. Please use it to determine your size not by what you normally wear. This chart is based on general standards. Bellelily clothes are designed to fit the above body measurements. However, If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Sadly I purchased clothes before I read the reviews. The clothes do not look like the pictures and they are made with an incredibly cheap fabric. Do not buy these clothes. Waste of money.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered 3 shirts, they were super cute and pretty cheap as well. But that's where the good stops. I ordered at the beginning of the month and they said it would be here by the 15th well the they didn't come so I gave them a couple days then tried to email them and got nothing so I waited til the 29th and emailed again and have still not heard anything from them. If I could give them a ZERO stars rating I would
Ordered a bathing suit on March 1st & here it is March 25th and I've received nothing. Tried to contact them, no reply to my email. Their phone number on their website either isn't real or doesn't work, and my Facebook message was ignored. I'm so annoyed, worst $20 I've spent in a long time, or should I say wasted. 10/10 DO NOT RECOMMEND
I spent $20 on a swimsuit on March 6th. My delivery time estimate was 3-5 days but here we are, on March 24th, and it has yet to arrive. Dont do it!
If I could give this website 0 starts I would. It is the worst website to order from because I have been waiting on my product for over 2 weeks and still have been trying to reach them and they never answer. Save yourself this website is trash and customer service is trash. DO NOT SPEND!
I ordered $75 worth of clothing from bellelily and just received everything and couldn't be more disappointed. Sizes were completely off and the fabric was beyond cheap. I ordered a dress and it was completely sheer. I never leave reviews, but I want to save anyone else from wasting their money. I had to throw everything out, it's not wearable.
I bought clothing and paid extra for express shipping, it has been 16 days and my item is still not here. Their customer service team told me to be patient and wait for it and they would not give me a refund on the extra money I paid for the item to arrive in 5 days. Very disappointed.
Watch what you order their size charts are way off! I ordered a lg the tag reads lgs but there is no way its a lg! That shirt fits my 9 yr old granddaughter. When i placed my order i was looking at the reviews for each item and was trying to be careful with what i ordered but every shirt, dress and shoes i ordered where super low quality everything was translucent nothing like the pictures show. Its not what the picture shows. The shoes are the lowest quailty shoe i have ever ordered. I can get Absolutely 0 help with exchanging some items. I truely and honestly DONOT recommend this site.
I ordered a shirt for my BEST friends birthday, tomorrow, St. Patricks day, and here I sit THE ONLY person showing up in a non festival shirt! This item was ordered on the 7th! Thanks a TON! I'll be the loser in the corner!
From the business
All Free Shipping Cute Clothing at BelleLily.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We are sorry for the delay for your parcel and the inconvenience caused to you. There is size guide next to each product page. Please use it to determine your size not by what you normally wear. This chart is based on general standards. Bellelily clothes are designed to fit the above body measurements. However, If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily