Ordered three items (leggings, a top and a dress) and all were of terrible quality and nothing like the pictures or description.
Leggings arrived damaged (threads lose and pulled so one leg hole was completely closed). Top was size 'medium' but was actually the size of an XL top.
Sent photos and request for refund to company. They refused 4 times and offered a measly 10% refund for the 3 items.
Never ordering from this company ever again and wouldn't recommend it to anyone. Save your money, time and energy.
Unless you're a size 10 and under, don't order from this site! It's 100% crap. I spent $70 on tank tops and can't return them. I'm usually an XL and ordered 3X in all tops for an oversized fit and they look like mediums when I put them on. Additionally, they took 3 weeks to get to me. Don't waste your money!
Cheap crap. Terrible fabric, awful sewing skills and irregular patterns/shape. Terrible customer service. Had to lodge a complaint with paypal when they just give the same response over and over when i contacted them for a refund. Absolutely appalling customer service to match an appalling product. Save your money and go straight to target.
Really bad services. 2 of the 5 clothes that I buy are not correct. Do you think people are that stupid, and they are not going to find out that you send the wrong clothe or size? I contact belle lot and ask for a refund since I didn't order those clothes, the answer was: Order product is beautiful and the size is correct, we hope you like it. I wish you a happy life
Big problem! You can not take responsibility for your mistakes? What kind of entreprise are you? The bad one, the not trusty one? And by the way, the clothes are Ok, but not that beauty, so please don't flatter yourself to much!
Dear France M.
Our website is named "Bellelily", name ended with letter lily, not lliy. The company Bellelliy (name ended with letter lliy) that you placed the order is a fake company copied us.
Could you offer us the link that you placed the order and screenshot of your payment? Email us at service@bellelily.com
Did you know the seller's paypal account? Could you offer us screenshot of your payment transaction? We would you like to see what pay pal account you sent the payment to.
Did you place the order by paypal or credit card? No worries, you could contact paypal or the issue bank to dispute or chargeback your payment.
You could complain such fake company Bellelliy (name ended with letter lliy) as fraud and leave a bad review on their facebook ads.
Thanks for your message. We would take actions to complain the fake company that copied us.
Ok not only did it take 2 months and 1 week delivery but the clothes were so cheap the letters didn't stick to my shirts! Wth? My wubble bubble ball was so cheap their was no name on the package. It read " inflatable ball" save yourself some time and money and don't buy this garbage
I ordered a racerback dress and when it arrived- it might as well have had sleeves. It looked nothing like the picture or the product described. Really bad quality material and customer service did not take care of their issue even though I emailed and messaged them on their site multiple times with pictures. It was an obvious error on their end that the product was made wrong but nothing was fixed and no refund was made. Awful company
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I order from Belle Lily website a white dress long sleeve casual chiffon and receive an imitation of the dress. A see thru dress which I can not wear it at all. This website is just a rip-off just want our money. Which they get. Sure is cheep but this is not the point. How many people are getting rip-off from this website? It add up. This website should not use Facebook to advertise.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
NEVER buy from this website! Huge scam. I order 3 shirts from here and they did not fit me right. I emailed the company asking r the shipping address so i could send the items back and get my money back. There response was "could i give them to a family member or a friend because shipping is too expensive even tho i was paying for the shipping? I spent $45 on 3 shirts i nust want my money back! They are beating around the bush, taking a long time to answer. TERRIBLE company and customer service!
They make refund impossible. Bought poor quality item and too small. They respond alright, over and over. Want pics, Measurements, and more. What does any of that have to do with size and refund. Everyone should put complaints all over web.
Michele S.
I ordered two Christmas shirts to wear three weeks before Christmas. It is now Jan 20th and I still have not received them! Customer service has given me the run around and finally admitted they got lost in transit and will refund my cost minus the shipping cost. So I Have to pay shipping cost on items I did not receive plus lets see if they actually give me any money back. Horrible customer service! Will never buy from them again.
I ordered a shirt in Sept, it's been over 30 "working days" & I still haven't received it. Placed a different order, before I realized the shipping problem, wasn't given the option of paying for shipping so I can track it. Beginning to wonder if this place is legit...
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are legit store, ss long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit
Standard Shipping Service and Express Shipping Service are available. Would you please check again? As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination.And it may be delay for some uncontrollable reasons such as weather, custom. So it will probably take longer time for your parcel to arrive at the final destination. Did you receive your orders?
We are sorry and sad to hear such reviews from you. And we are sorry for any inconvenience caused to you. We'd like to help resolve this issue. Could you send us your email address or your relevant order number and email with us?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I ordered from this site a few times before and always was happy with my purchases. This time I ordered shirts but when I tried them on they were too big. Reached out to customer service and received very prompt response. Then it went downhill from there. Multiple messages back and forth over the next week asking me very personal questions, asking for the item numbers etc. I provided them with everything they asked for. They came back and said we will give you 20%, keep the items. I said no I want 100% money back, I will pay for shipping. Then the communications stopped. They are not returning any of my messages. I spend $150 and am stuck with clothes that are too big. I will never purchase from them again. I'm wondering if I respond with I will take the 20% if they will respond back.
Hi, Tracy K.,
We understand that this can be disappointing that the item is not fit for you and we apologize for any inconvenience caused.
We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures.
We support returns and refunds, and if our products do not meet your expectations, we will do our best to help you reduce your losses. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8
Since we cannot verify the order with your name, we still hope to contact you to further verify the status of your order so as to provide you with a suitable solution.
We understand it can be difficult to be patient and understanding in these circumstances, and we thank you in advance for your cooperation and understanding. Your support and loyalty means a lot to us and we are committed to providing you with the best service and products.
Any further issues, please respond to our customer service: service@bellelily.com directly.
Best regards!
I ordered 2 items that totaled $45, both were badly designed and very cheap. I contacted the company and they requested photos of me wearing them and my measurements, which is was insane. I again said I wanted to return and they offered 20% off. I opened a claim with PayPal, the claim was escalated. They offered 30% back, I said I wanted to return for a refund. They then provided an address IN CHINESE, so there's no real way for me to return. I contacted paypal, and they just refunded me. But bellelily is a total scam selling cheap badly made items and offers zero protections to the buyer.
Every item in my order (9 shirts + 2 bracelets) is amazing and is good quality, shipping was fast. Unlike some other cheap fashion websites that i ordered from in the past (items were way too small, fabric was garbage and shirts were badly sewn, plus the bad odor from the dye), I am beyond satisfied with Bellelily! I had a good experience :)
I ordered a sweater in January and it arrived today! (Feb. 23rd) Taking in count the fact that is a Chinese store and merchandise from these usually take 4 months to arrive, that's a good thing. The size was perfect! (Remember Chinese sizes are smaller, so it's important that you check the size table they provide in their website) Good quality! I would buy from this store again. :)
I ordered a green camo dress. I received a black, grey and pink camo dress. Not at all like picture they advertise. They said the batch coloring could be different but many customers love it. They will not allow me to ship back or give me a full refund. I'm very unhappy. And they correspond with you via one email a day. It's very bizarre. I recommend shopping elsewhere.
They refuse to return my purchases or give a refund. They withhold their return address. They keep stating that the return shipping cost is too high. They keep asking for me to keep the items and receive 20% off or coupon!?! Terrible customer service! Took almost a month to get items. Clothing and accessories/shoes are so cheaply made, does not look like the products in their advertising pictures. I have thrown over $119 in the toilet! DO NOT ORDER FROM THIS COMPANY!
So I was SUPER skeptical to order after I read all of these reviews. I purchased about 10 items totaling approx. $150 -- and did opt for the expensive shipping with a tracking number. My items arrived in about 2 weeks, and they were all super cute and decent (not great) quality. For the price, can't beat it. However, it seems they are super inconsistent and perhaps I was just one of the lucky orders that had no issues.
Received my items to waited a month for it... so disappointed sandals I order very cheaply made... shoes I ordered are not good poorly made also baseball hat was oddly shaped & the shirt was to sm & very thin I'm not happy with my purchase and I want a refund
Hi I am trying to start a class action lawsuit against Bellelily do to the fact that they stole from me and I am reading reviews and apparently their is a lot of other people they have stole from. My attorney says I need to get some people together first before he can do anything. If anyone is interested please just email me at *******@gmail.com. Ready to take these guys down!
Overview
Bellelily has a rating of 1.9 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 1936th among Women's Clothing sites.
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- London, LONDON, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily